Re: [cisco-voip] Unity Call Handler recording upload
Thank you for your help, Kind Regards James Dust ICT Network Infrastructure & Communications Engineer [cid:image005.png@01D17638.0229E040] 55 Bishopsgate, London EC2N 3AS Telephone: 020 7149 6314 Website<http://www.charles-stanley.co.uk/> | LinkedIn<https://www.linkedin.com/company/charles-stanley> | Twitter<https://twitter.com/_CharlesStanley> From: Myron Young [mailto:mdavid_yo...@hotmail.com] Sent: 12 October 2018 15:30 To: James Dust Cc: Anthony Holloway; Gary Parker; Cisco VoIP Group Subject: Re: [cisco-voip] Unity Call Handler recording upload Hey James, Usually when you hear the “sorry” then audio uploaded means it was uploaded to the recorded name and not actual greeting for the call handler. Make sure you have uploaded your audio file to the standard or closed greeting as needed for each call handler. Sent from my iPhone On Oct 12, 2018, at 8:06 AM, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Thanks very much for your help gents – this is working for me now, One final thing, when I make a call I receive ‘sorry’ before the message plays. Is there a way to remove this system default? From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: 12 October 2018 14:53 To: Gary Parker Cc: James Dust; Cisco VoIP Group Subject: Re: [cisco-voip] Unity Call Handler recording upload I agree. How awesome would it be if it did the conversion purely client side? On Fri, Oct 12, 2018 at 8:51 AM Gary Parker mailto:g.j.par...@lboro.ac.uk>> wrote: > On 12 Oct 2018, at 14:43, Anthony Holloway > mailto:avholloway%2bcisco-v...@gmail.com>> > wrote: > > In addition to Audacity, which I use myself, try this site out: > http://g711.org/ Neat idea, and well implemented, but obviously please be wary of sending your data to someone else’s site! --- /-Gary Parker--f--\ | Unified Communications Service Manager | n Loughborough University, IT Services | | tel:+441509635635 sip:g...@lboro.ac.uk<mailto:sip%3ag...@lboro.ac.uk> o |https://www.osx.ninja/pubkey.txt | \r--d-/ Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
Hey James, Usually when you hear the “sorry” then audio uploaded means it was uploaded to the recorded name and not actual greeting for the call handler. Make sure you have uploaded your audio file to the standard or closed greeting as needed for each call handler. Sent from my iPhone On Oct 12, 2018, at 8:06 AM, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Thanks very much for your help gents – this is working for me now, One final thing, when I make a call I receive ‘sorry’ before the message plays. Is there a way to remove this system default? From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: 12 October 2018 14:53 To: Gary Parker Cc: James Dust; Cisco VoIP Group Subject: Re: [cisco-voip] Unity Call Handler recording upload I agree. How awesome would it be if it did the conversion purely client side? On Fri, Oct 12, 2018 at 8:51 AM Gary Parker mailto:g.j.par...@lboro.ac.uk>> wrote: > On 12 Oct 2018, at 14:43, Anthony Holloway > mailto:avholloway%2bcisco-v...@gmail.com>> > wrote: > > In addition to Audacity, which I use myself, try this site out: > http://g711.org/ Neat idea, and well implemented, but obviously please be wary of sending your data to someone else’s site! --- /-Gary Parker--f--\ | Unified Communications Service Manager | n Loughborough University, IT Services | | tel:+441509635635 sip:g...@lboro.ac.uk<mailto:sip%3ag...@lboro.ac.uk> o |https://www.osx.ninja/pubkey.txt | \r--d-/ Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
(replying all this time doh)
Client side, as in using the built-in afconvert command in Mac OSX?
If you have a MacBook, keep reading, otherwise this may not interest you.
In addition to creating temporary prompt files from the command line on
your Mac, you can also convert incompatible prompt files quickly and easily
from the command line with the following command.
afconvert -d ‘ulaw@8000’ -f ‘WAVE’ {source file name} {destination file
name}
For example, to convert HelpDesk.mp3 to the compatible uLaw format, the
following command would be executed from the directory containing
HelpDesk.mp3.
afconvert -d ‘ulaw@8000’ -f ‘WAVE’ HelpDesk.mp3 HelpDesk.wav
On Fri, Oct 12, 2018 at 8:54 AM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:
> I agree. How awesome would it be if it did the conversion purely client
> side?
>
> On Fri, Oct 12, 2018 at 8:51 AM Gary Parker
> wrote:
>
>>
>>
>> > On 12 Oct 2018, at 14:43, Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>> >
>> > In addition to Audacity, which I use myself, try this site out:
>> http://g711.org/
>>
>> Neat idea, and well implemented, but obviously please be wary of sending
>> your data to someone else’s site!
>>
>>
>> ---
>> /-Gary Parker--f--\
>> | Unified Communications Service Manager |
>> n Loughborough University, IT Services |
>> | tel:+441509635635 sip:g...@lboro.ac.uk o
>> |https://www.osx.ninja/pubkey.txt |
>> \r--d-/
>>
>> ___
> cisco-voip mailing list
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
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Re: [cisco-voip] Unity Call Handler recording upload
Thanks very much for your help gents – this is working for me now, One final thing, when I make a call I receive ‘sorry’ before the message plays. Is there a way to remove this system default? From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: 12 October 2018 14:53 To: Gary Parker Cc: James Dust; Cisco VoIP Group Subject: Re: [cisco-voip] Unity Call Handler recording upload I agree. How awesome would it be if it did the conversion purely client side? On Fri, Oct 12, 2018 at 8:51 AM Gary Parker mailto:g.j.par...@lboro.ac.uk>> wrote: > On 12 Oct 2018, at 14:43, Anthony Holloway > mailto:avholloway%2bcisco-v...@gmail.com>> > wrote: > > In addition to Audacity, which I use myself, try this site out: > http://g711.org/ Neat idea, and well implemented, but obviously please be wary of sending your data to someone else’s site! --- /-Gary Parker--f--\ | Unified Communications Service Manager | n Loughborough University, IT Services | | tel:+441509635635 sip:g...@lboro.ac.uk<mailto:sip%3ag...@lboro.ac.uk> o |https://www.osx.ninja/pubkey.txt | \r--d-/ Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
I agree. How awesome would it be if it did the conversion purely client side? On Fri, Oct 12, 2018 at 8:51 AM Gary Parker wrote: > > > > On 12 Oct 2018, at 14:43, Anthony Holloway < > avholloway+cisco-v...@gmail.com> wrote: > > > > In addition to Audacity, which I use myself, try this site out: > http://g711.org/ > > Neat idea, and well implemented, but obviously please be wary of sending > your data to someone else’s site! > > > --- > /-Gary Parker--f--\ > | Unified Communications Service Manager | > n Loughborough University, IT Services | > | tel:+441509635635 sip:g...@lboro.ac.uk o > |https://www.osx.ninja/pubkey.txt | > \r--d-/ > > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
> On 12 Oct 2018, at 14:43, Anthony Holloway > wrote: > > In addition to Audacity, which I use myself, try this site out: > http://g711.org/ Neat idea, and well implemented, but obviously please be wary of sending your data to someone else’s site! --- /-Gary Parker--f--\ | Unified Communications Service Manager | n Loughborough University, IT Services | | tel:+441509635635 sip:g...@lboro.ac.uk o |https://www.osx.ninja/pubkey.txt | \r--d-/ signature.asc Description: Message signed with OpenPGP ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
In addition to Audacity, which I use myself, try this site out: http://g711.org/ On Fri, Oct 12, 2018 at 5:35 AM Gary Parker wrote: > > > > On 12 Oct 2018, at 10:56, James Dust > wrote: > > > > I have created a call handler on our unity server for a number range we > no longer use. > > > > Our staff have created an mp4 file, with the desired recording on it > which I wish to upload to this call handler. > > > > I’ve converted the file to both .mp3 and .wav, however when I upload the > file I get an error message stating the format is oncorrect. > > > > Could someone tell me what format the file should be in please? > > Hi James, I found this article on using the free Audacity tool to convert > very helpful: > > > http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html > > Long story short, you need a mono, 8-bit, 8kHz, u-law WAV. > > However, use Audiotext Manager and it does all the heavy lifting for you. > Just drop any old wav file or MP3 and it converts it as it uploads. > Definitely my recommended solution. > > https://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html > > --- > /-Gary Parker--f--\ > | Unified Communications Service Manager | > n Loughborough University, IT Services | > | tel:+441509635635 sip:g...@lboro.ac.uk o > |https://www.osx.ninja/pubkey.txt | > \r--d-/ > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity Call Handler recording upload
> On 12 Oct 2018, at 10:56, James Dust wrote: > > I have created a call handler on our unity server for a number range we no > longer use. > > Our staff have created an mp4 file, with the desired recording on it which I > wish to upload to this call handler. > > I’ve converted the file to both .mp3 and .wav, however when I upload the file > I get an error message stating the format is oncorrect. > > Could someone tell me what format the file should be in please? Hi James, I found this article on using the free Audacity tool to convert very helpful: http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html Long story short, you need a mono, 8-bit, 8kHz, u-law WAV. However, use Audiotext Manager and it does all the heavy lifting for you. Just drop any old wav file or MP3 and it converts it as it uploads. Definitely my recommended solution. https://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html --- /-Gary Parker--f--\ | Unified Communications Service Manager | n Loughborough University, IT Services | | tel:+441509635635 sip:g...@lboro.ac.uk o |https://www.osx.ninja/pubkey.txt | \r--d-/ signature.asc Description: Message signed with OpenPGP ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Unity Call Handler recording upload
Morning all, I have created a call handler on our unity server for a number range we no longer use. Our staff have created an mp4 file, with the desired recording on it which I wish to upload to this call handler. I've converted the file to both .mp3 and .wav, however when I upload the file I get an error message stating the format is oncorrect. Could someone tell me what format the file should be in please? My unity verison is: Cisco Unity Connection version: 11.5.1.15900-18 Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
