Re: [cisco-voip] Voice Dialing Misdirects

[Justin Steinberg]

make sure the codec is G711 and not G729

On Mon, Jun 6, 2016 at 5:23 PM, Bill Talley  wrote:

> Isn't there a setting to play all matches? I don't recall for sure.  At
> least the caller could pick on or the other.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> > On Jun 6, 2016, at 3:38 PM, David Zhars  wrote:
> >
> > Correct, it is.  And neither use has any alternate names or extensions
> in their Unity setup.
> >
> > I am truly stumped!!!
> >
> > Sent from my iPad
> >
> >> On Jun 6, 2016, at 2:52 PM, Bill Talley  wrote:
> >>
> >> I believe this is probably a speech enabled directory handler.
> >>
> >> Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please excude my typtos.
> >>
> >>> On Jun 6, 2016, at 1:13 PM, David Zhars  wrote:
> >>>
> >>> We have a greeting when people call the main number, and if you press
> 9, you can speak the name of the person you want to connect to.
> >>>
> >>> This oddity is happening:
> >>>
> >>> I speak "John Smith" who is extension 1305, and the system waits, then
> says "transferring to Jane Doe" who is extension 1306.
> >>>
> >>> I can't seem to figure out where this is off...
> >>> Unity and UCM 8
> >>>
> >>> Thanks
> >>>
> >>> Dave
> >>> ___
> >>> cisco-voip mailing list
> >>> cisco-voip@puck.nether.net
> >>> https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[Bill Talley]

Isn't there a setting to play all matches? I don't recall for sure.  At least 
the caller could pick on or the other.  

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
excude my typtos.

> On Jun 6, 2016, at 3:38 PM, David Zhars  wrote:
> 
> Correct, it is.  And neither use has any alternate names or extensions in 
> their Unity setup.
> 
> I am truly stumped!!!
> 
> Sent from my iPad
> 
>> On Jun 6, 2016, at 2:52 PM, Bill Talley  wrote:
>> 
>> I believe this is probably a speech enabled directory handler.
>> 
>> Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
>> excude my typtos.
>> 
>>> On Jun 6, 2016, at 1:13 PM, David Zhars  wrote:
>>> 
>>> We have a greeting when people call the main number, and if you press 9, 
>>> you can speak the name of the person you want to connect to. 
>>> 
>>> This oddity is happening:  
>>> 
>>> I speak "John Smith" who is extension 1305, and the system waits, then says 
>>> "transferring to Jane Doe" who is extension 1306.
>>> 
>>> I can't seem to figure out where this is off...
>>> Unity and UCM 8
>>> 
>>> Thanks
>>> 
>>> Dave
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[Ryan Huff]

David,

Here are my thoughts for what they be worth to ya ;)

- Make sure the name is in the search scope (located in directory handler 
basics page).

- Look at the voice recognition update schedule and see if you have any 
inactive periods. Maybe it was added and subsequently checked during an 
inactive period (Located in system settings > schedules)? . admittedly, a 
Hail Mary 

- Try ratcheting up the speech confidence threshold. The default should be 10 
... try something around 30 - 40 (Located in the directory handler basics page).
 
- Bounce the voice recognition transport services (Located in Unity Connection 
Serviceability > Service Management)

Hope this helps,

= Ryan =


Email: ryanh...@outlook.com
Spark: ryanh...@outlook.com
Twitter: @ryanthomashuff
LinkedIn: ryanthomashuff


From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of David Zhars 
<dzh...@gmail.com>
Sent: Monday, June 6, 2016 4:38 PM
To: Bill Talley
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Voice Dialing Misdirects

Correct, it is.  And neither use has any alternate names or extensions in their 
Unity setup.

I am truly stumped!!!

Sent from my iPad

> On Jun 6, 2016, at 2:52 PM, Bill Talley <btal...@gmail.com> wrote:
>
> I believe this is probably a speech enabled directory handler.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
> excude my typtos.
>
>> On Jun 6, 2016, at 1:13 PM, David Zhars <dzh...@gmail.com> wrote:
>>
>> We have a greeting when people call the main number, and if you press 9, you 
>> can speak the name of the person you want to connect to.
>>
>> This oddity is happening:
>>
>> I speak "John Smith" who is extension 1305, and the system waits, then says 
>> "transferring to Jane Doe" who is extension 1306.
>>
>> I can't seem to figure out where this is off...
>> Unity and UCM 8
>>
>> Thanks
>>
>> Dave
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[David Zhars]

Correct, it is.  And neither use has any alternate names or extensions in their 
Unity setup.

I am truly stumped!!!

Sent from my iPad

> On Jun 6, 2016, at 2:52 PM, Bill Talley  wrote:
> 
> I believe this is probably a speech enabled directory handler.
> 
> Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
> excude my typtos.
> 
>> On Jun 6, 2016, at 1:13 PM, David Zhars  wrote:
>> 
>> We have a greeting when people call the main number, and if you press 9, you 
>> can speak the name of the person you want to connect to. 
>> 
>> This oddity is happening:  
>> 
>> I speak "John Smith" who is extension 1305, and the system waits, then says 
>> "transferring to Jane Doe" who is extension 1306.
>> 
>> I can't seem to figure out where this is off...
>> Unity and UCM 8
>> 
>> Thanks
>> 
>> Dave
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[Bill Talley]

I believe this is probably a speech enabled directory handler.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
excude my typtos.

> On Jun 6, 2016, at 1:13 PM, David Zhars  wrote:
> 
> We have a greeting when people call the main number, and if you press 9, you 
> can speak the name of the person you want to connect to. 
> 
> This oddity is happening:  
> 
> I speak "John Smith" who is extension 1305, and the system waits, then says 
> "transferring to Jane Doe" who is extension 1306.
> 
> I can't seem to figure out where this is off...
> Unity and UCM 8
> 
> Thanks
> 
> Dave
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[Brian Meade]

Does either user have any alternate names configured under their user in
Unity Connection?

On Mon, Jun 6, 2016 at 2:13 PM, David Zhars  wrote:

> We have a greeting when people call the main number, and if you press 9,
> you can speak the name of the person you want to connect to.
>
> This oddity is happening:
>
> I speak "John Smith" who is extension 1305, and the system waits, then
> says "transferring to Jane Doe" who is extension 1306.
>
> I can't seem to figure out where this is off...
> Unity and UCM 8
>
> Thanks
>
> Dave
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[David Zhars]

Nothing there

On Mon, Jun 6, 2016 at 2:19 PM, <norm.nichol...@kitchener.ca> wrote:

>
>
> Check contacts in Unity
>
>
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *David Zhars
> *Sent:* Monday, June 06, 2016 2:14 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Voice Dialing Misdirects
>
>
>
> We have a greeting when people call the main number, and if you press 9,
> you can speak the name of the person you want to connect to.
>
> This oddity is happening:
>
> I speak "John Smith" who is extension 1305, and the system waits, then
> says "transferring to Jane Doe" who is extension 1306.
>
> I can't seem to figure out where this is off...
>
> Unity and UCM 8
>
> Thanks
>
> Dave
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Voice Dialing Misdirects

[David Zhars]

We have a greeting when people call the main number, and if you press 9,
you can speak the name of the person you want to connect to.

This oddity is happening:

I speak "John Smith" who is extension 1305, and the system waits, then says
"transferring to Jane Doe" who is extension 1306.

I can't seem to figure out where this is off...
Unity and UCM 8

Thanks

Dave
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Voice Dialing Misdirects

[norm.nicholson]

Check contacts in Unity



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of David 
Zhars
Sent: Monday, June 06, 2016 2:14 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Voice Dialing Misdirects

We have a greeting when people call the main number, and if you press 9, you 
can speak the name of the person you want to connect to.
This oddity is happening:
I speak "John Smith" who is extension 1305, and the system waits, then says 
"transferring to Jane Doe" who is extension 1306.
I can't seem to figure out where this is off...
Unity and UCM 8
Thanks
Dave
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip