Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
Hunt groups ignore forwarding options configured on the individual lines. On Tue, May 26, 2015 at 10:36 AM, Scott Voll svoll.v...@gmail.com wrote: thinking out loud. not tried this. Create 4 Dummy phones. Each one forwarded to the line you want. Put each dummy phone in a circular line group. dummy phones 1-3 point to one location and dummy phone 4 points to another. Like I said I have not tested it. Just a thought? Scott On Sat, May 23, 2015 at 3:11 AM, abbas Wali abba...@gmail.com wrote: [image: Inline images 1] have done something like that for testing and fiddled around with the iMax integer i.e from 2 to 5 but the results are random and there is no controlled distribution. Scott, I am not sure about the circular HG as it distributes evenly. On 22 May 2015 at 17:33, Scott Voll svoll.v...@gmail.com wrote: I think you could also use a global variable and look up which call your on and route 1-3 to one and number 4 somewhere else. But my UCCx is a little rusty as my partner has managed UCCx since I came here. or a circular hunt group in CM might work to. Haven't' tried this. YMMV Scot On Fri, May 22, 2015 at 8:36 AM, Brian Meade bmead...@vt.edu wrote: You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which random number comes up. Brian On Fri, May 22, 2015 at 11:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- *Abbas Wali* ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
thinking out loud. not tried this. Create 4 Dummy phones. Each one forwarded to the line you want. Put each dummy phone in a circular line group. dummy phones 1-3 point to one location and dummy phone 4 points to another. Like I said I have not tested it. Just a thought? Scott On Sat, May 23, 2015 at 3:11 AM, abbas Wali abba...@gmail.com wrote: [image: Inline images 1] have done something like that for testing and fiddled around with the iMax integer i.e from 2 to 5 but the results are random and there is no controlled distribution. Scott, I am not sure about the circular HG as it distributes evenly. On 22 May 2015 at 17:33, Scott Voll svoll.v...@gmail.com wrote: I think you could also use a global variable and look up which call your on and route 1-3 to one and number 4 somewhere else. But my UCCx is a little rusty as my partner has managed UCCx since I came here. or a circular hunt group in CM might work to. Haven't' tried this. YMMV Scot On Fri, May 22, 2015 at 8:36 AM, Brian Meade bmead...@vt.edu wrote: You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which random number comes up. Brian On Fri, May 22, 2015 at 11:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- *Abbas Wali* ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
[image: Inline images 1] have done something like that for testing and fiddled around with the iMax integer i.e from 2 to 5 but the results are random and there is no controlled distribution. Scott, I am not sure about the circular HG as it distributes evenly. On 22 May 2015 at 17:33, Scott Voll svoll.v...@gmail.com wrote: I think you could also use a global variable and look up which call your on and route 1-3 to one and number 4 somewhere else. But my UCCx is a little rusty as my partner has managed UCCx since I came here. or a circular hunt group in CM might work to. Haven't' tried this. YMMV Scot On Fri, May 22, 2015 at 8:36 AM, Brian Meade bmead...@vt.edu wrote: You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which random number comes up. Brian On Fri, May 22, 2015 at 11:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- *Abbas Wali* ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which random number comes up. Brian On Fri, May 22, 2015 at 11:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas wali Sent: Friday, May 22, 2015 10:01 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
use case might help us to understand... But things that come to might are using UCCx for sending calls where you want them to go. you could also look at using Hunt groups native to CM but knowing what your trying to accomplish will help us to give a better answer. YMMV Scott On Fri, May 22, 2015 at 8:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
Thanks Phil, Its just calls coming into a particular number calling party doesnt matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! From: Walenta, Philip [mailto:philip.wale...@polycom.com] Sent: 22 May 2015 16:14 To: abbas wali; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas wali Sent: Friday, May 22, 2015 10:01 AM To: cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net Subject: [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
Its about a phased migration from one service desk to another. One main DDI will need to be migrated to a new SD. To start with 25% of calls to new and rest to the same SD. There are no IVRs or agents just plain call distribution. Thanks From: Scott Voll [mailto:svoll.v...@gmail.com] Sent: 22 May 2015 16:34 To: abbas wali Cc: Walenta, Philip; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 1/4 calls to DDI while rest to ext. use case might help us to understand... But things that come to might are using UCCx for sending calls where you want them to go. you could also look at using Hunt groups native to CM but knowing what your trying to accomplish will help us to give a better answer. YMMV Scott On Fri, May 22, 2015 at 8:26 AM, abbas wali abba...@gmail.com mailto:abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! From: Walenta, Philip [mailto:philip.wale...@polycom.com mailto:philip.wale...@polycom.com ] Sent: 22 May 2015 16:14 To: abbas wali; cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas wali Sent: Friday, May 22, 2015 10:01 AM To: cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net Subject: [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 1/4 calls to DDI while rest to ext.
I think you could also use a global variable and look up which call your on and route 1-3 to one and number 4 somewhere else. But my UCCx is a little rusty as my partner has managed UCCx since I came here. or a circular hunt group in CM might work to. Haven't' tried this. YMMV Scot On Fri, May 22, 2015 at 8:36 AM, Brian Meade bmead...@vt.edu wrote: You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which random number comes up. Brian On Fri, May 22, 2015 at 11:26 AM, abbas wali abba...@gmail.com wrote: Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! *From:* Walenta, Philip [mailto:philip.wale...@polycom.com] *Sent:* 22 May 2015 16:14 *To:* abbas wali; cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] 1/4 calls to DDI while rest to ext. It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *abbas wali *Sent:* Friday, May 22, 2015 10:01 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] 1/4 calls to DDI while rest to ext. Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
