Re: [cisco-voip] Call Recording Options

[Brian Meade]

Verba/Verint and Nice along with direct Calabrio are the big ones in this
space but may be overkill.

On Fri, Mar 9, 2018 at 12:27 PM, Dan Mason  wrote:

> Has anyone had any experience with 3rd party call recording vendors?  Any
> recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?
>
>
>
> I’m familiar with CallRec/Zoom.  The native call recording solution isn’t
> 100% reliable so we are looking for other 3rd party options.
>
>
>
> *  Thanks,*
>
>
>
> Dan
>
>
>
> --
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Re: [cisco-voip] Call Recording Options

[Scott Voll]

Enghouse has QMS.  we use it without contact center but it does have plug
ins for it.  Works for our needs.  Both for inhouse and remote users.

Scott


On Fri, Mar 9, 2018 at 9:27 AM, Dan Mason  wrote:

> Has anyone had any experience with 3rd party call recording vendors?  Any
> recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?
>
>
>
> I’m familiar with CallRec/Zoom.  The native call recording solution isn’t
> 100% reliable so we are looking for other 3rd party options.
>
>
>
> *  Thanks,*
>
>
>
> Dan
>
>
>
> --
>
> This E-mail and any of its attachments may contain Winxnet, Inc.
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Winxnet, Inc.. This E-mail is intended solely for
> the use of the individual or entity to which it is addressed. If you are
> not the intended recipient of this E-mail, you are hereby notified that any
> dissemination, distribution, copying, or action taken in relation to the
> contents of and attachments to this E-mail is strictly prohibited and may
> be unlawful. If you have received this E-mail in error, please notify the
> sender immediately and permanently delete the original and any copy of this
> E-mail and any printout.
>
> ___
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] Call Recording Options

[Ben Amick]

Calabrio is a reliable solution and I haven't had any major issues with the 
implementation in my environment.

Ben Amick
Unified Communications Analyst

From: cisco-voip  On Behalf Of Dan Mason
Sent: Friday, March 9, 2018 12:28 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording Options


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Has anyone had any experience with 3rd party call recording vendors?  Any 
recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?

I'm familiar with CallRec/Zoom.  The native call recording solution isn't 100% 
reliable so we are looking for other 3rd party options.

  Thanks,

Dan




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