*Hi,* *Kindly let me know if you are comfortable on below position. *
*Position: Voice Engineer* *Duration: 6 months * *Location: Vernon Hills, IL* Skype hire *Description* Overview •The NA Voice Engineer is a role that is responsible for technical expertise in designing, delivering and supporting Client’s global telephony and contact center platform/services, based on Interactive Intelligence – Communications-as-a-Service and Contact Center-as-a-Service (InIn-Caas/CCaas) platform application and infrastructure architecture, global video platform services and administering/acting as SME for WebEx with voice integration. •The Voice Engineer engages and facilitates business requirements gathering and continuous improvement, owns implementation planning and support, and acts as L2/L3 technical support provider. *Key Responsibilities * •Engage with business stakeholders to provide solution guidance and support to meet business needs, regional and functional consumption of telephony and contact center service. •Engage with IT groups (business relationship managers, technical teams, etc.) to ensure telephony and contact center service delivery alignment with business, regional and functional groups on a global basis. •Facilitates design workshops, documents/reviews network requirements and high/low level designs, and review implementation plans •Generates and builds network configurations and detailed test plans for complex networks/solutions •Engage 3rd-party service providers/professional service organizations to coordinate operational service delivery/project execution. •Executes all phases of project delivery including build, configuration, test, implementation, and operationalizing •Provides Level 2 operational support for Voice, WebEx and Video, such as advanced on-site troubleshooting, MAC/D activities. •Provides hands-on Level 2 operational support (e.g., move/add/change/delete agent profiles, modify skills, queues, etc.) and independently execute technical project activities to support business operations. •Interface with business system portfolio owners and Client’s Application Run Organization (ARO) to manage technical interfaces from the call center platform to business systems portfolio (i.e., Oracle JDE E1, SFDC, Siebel, etc.). •Regularly review platform system infrastructure capacities/provide engineering guidance to coordinate preventive maintenance activities, and maximize system availability/uptime. •Develop processes/procedures to support/improve telephony and contact center platform/service delivery model. •General knowledge of information security, including network security, infrastructure security, application security, compliance frameworks, and other regulatory requirements such as SOX and HIPAA *Qualifications* *Key Experiences & Attributes* •3-5 or more years of hands-on experience with Interactive Intelligence software, associated infrastructure and application development framework; training certification from Interactive Intelligence a strong desire. •3-5 years of experience with voice-over-IP/IP telephony technologies, including SIP, RTP, call control, dial plans, etc. •3-5 years of experience with server and desktop operating systems •Strong experience in documenting technical environments and writing standard operating procedures •Experience successfully interfacing with all levels of resources/management, including business and IT facing roles. •Voice systems experience required (ex. PBX, Trunking, ACD, CTI, etc.). •Experience working with Call Center/Contact Center technologies, such as; IVR, Reporting systems, Voice/Screen Recording, Workforce Management, and CRM. •Interactive Intelligence technology experience: CIC, Caas, Pure Cloud. •Experience with Telepresence video technology/transport •Experience working with Microsoft LYNC *Preferred certifications:* ?Cisco Certified Internetwork Expert (CCIE) Voice ?Cisco Certified Design Professional (CCDP) ?CCNP or equivalent Regards *Mayank* 978-558-4666 x 103 *may...@teknavigators.com* <may...@teknavigators.com> *TekNavigators* -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
