Re: Apple Bug no response

[sqwarqDev]

> You might get an automated email when a future build is available asking you 
> to re-test. You may get a note that your bug is a duplicate. You may never 
> get a response at all.


Or…

…yesterday I got feedback asking if a bug I reported in an early *Yosemite* 
seed was resolved in the latest software. It was in fact resolved before 
Yosemite went GM (September, 2014, IIRC).



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Re: Apple Bug no response

[Bill Cheeseman]

> On Mar 9, 2016, at 6:52 PM, Michael David Crawford  
> wrote:
> 
> I have a bug in Apple's sample code that would be a trivial fix, that
> has been open for eight years.
> 
> By contrast I've reported a few kernel bugs.  Each was fixed in the
> very next build.


My experience is similar. I've reported accessibility API bugs since 2002 that 
have always been fixed immediately. Maybe that's because accessibility is 
important to Apple (as a lawyer, I can tell you that it is very important 
legally); maybe that's because they know I'm experienced on accessibility 
issues; maybe that's because the accessibility team is particularly interested 
in getting things together. Bugs that I've reported in other areas sometimes 
get responses, sometimes they get fixed, other times they get ignored as far as 
I can tell. So, Apple is a big organization, with lots of different 
departments, and it's hard to see consistency. The one thing I'm very confident 
about is that well written bug reports get better attention than poorly written 
bug reports.

-- 

Bill Cheeseman - wjcheese...@comcast.net

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Re: Apple Bug no response

[Michael David Crawford]

I have a bug in Apple's sample code that would be a trivial fix, that
has been open for eight years.

By contrast I've reported a few kernel bugs.  Each was fixed in the
very next build.
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Re: Apple Bug no response

[Richard Charles]

> On Mar 9, 2016, at 1:32 PM, Trygve Inda  wrote:
> 
> I have an open bug report
> 
> How long should I expect to wait for a response?

My experience with issues.

If you have a graphics related bug (OpenGL, Core Animation, Graphics Adapter 
Specific) they get on it right away and you will get a response.

If you have another kind of bug you will generally wait and hear nothing.

If you submit a technical support incident you will get a response.

--Richard Charles


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Re: Apple Bug no response

[Gavin Eadie]

#4145901 .. June 12, 2005

> On Mar 9, 2016, at 4:02 PM, Gary L. Wade  wrote:
> 
> My oldest open bug will be 10 years old by WWDC 2016.


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Re: Apple Bug no response

[Gary L. Wade]

My oldest open bug will be 10 years old by WWDC 2016.
--
Gary L. Wade (Sent from my iPhone)
http://www.garywade.com/

> On Mar 9, 2016, at 12:50 PM, Eric E Dolecki  wrote:
> 
> I have bugs that have celebrated their fifth birthdays. Fire and forget. 
> 
> Sent from my iP6+
> 
>> On Mar 9, 2016, at 3:44 PM, Hunter Hillegas  wrote:
>> 
>> You must be new here. ;-)
>> 
>> You might get an automated email when a future build is available asking you 
>> to re-test. You may get a note that your bug is a duplicate. You may never 
>> get a response at all.
>> 
>> I have many open bugs from years back which usually either means the issue 
>> is still out there or it was fixed but the screeners didn’t wire up the bug 
>> in a way that they know my issue was resolved.
>> 
>> Apple has said (Craig F. on The Talk Show recently) that this is a place 
>> they know they have room to improve.
>> 
>>> On Mar 9, 2016, at 12:32 PM, Trygve Inda  wrote:
>>> 
>>> I have an open bug report
>>> 
>>> How long should I expect to wait for a response?
>> 

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Re: Apple Bug no response

[Eric E Dolecki]

I have bugs that have celebrated their fifth birthdays. Fire and forget. 

Sent from my iP6+

> On Mar 9, 2016, at 3:44 PM, Hunter Hillegas  wrote:
> 
> You must be new here. ;-)
> 
> You might get an automated email when a future build is available asking you 
> to re-test. You may get a note that your bug is a duplicate. You may never 
> get a response at all.
> 
> I have many open bugs from years back which usually either means the issue is 
> still out there or it was fixed but the screeners didn’t wire up the bug in a 
> way that they know my issue was resolved.
> 
> Apple has said (Craig F. on The Talk Show recently) that this is a place they 
> know they have room to improve.
> 
>> On Mar 9, 2016, at 12:32 PM, Trygve Inda  wrote:
>> 
>> I have an open bug report
>> 
>> How long should I expect to wait for a response?
> 
> 
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Re: Apple Bug no response

[Hunter Hillegas]

You must be new here. ;-)

You might get an automated email when a future build is available asking you to 
re-test. You may get a note that your bug is a duplicate. You may never get a 
response at all.

I have many open bugs from years back which usually either means the issue is 
still out there or it was fixed but the screeners didn’t wire up the bug in a 
way that they know my issue was resolved.

Apple has said (Craig F. on The Talk Show recently) that this is a place they 
know they have room to improve.

> On Mar 9, 2016, at 12:32 PM, Trygve Inda  wrote:
> 
> I have an open bug report
> 
> How long should I expect to wait for a response?


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Re: Apple Bug no response

[Ken Thomases]

On Mar 9, 2016, at 2:32 PM, Trygve Inda <cocoa...@xericdesign.com> wrote:
> 
> I have an open bug report
> 
> rdar://24316348
> 
> Apple asked for an example to reproduce which I sent on January 27, but I
> have heard nothing since. This is a fairly simple bug (NSTextFields can't
> fully justify on 10.11).
> 
> How long should I expect to wait for a response?

The Apple bug reporter is a means for getting information _in_ to Apple, not 
out to developers.  You won't hear from them unless/until a) they want more 
information from you (like the example they requested), or b) they have a new 
seed release of the OS which they believe has fixed the issue and want you to 
test and report back.

You can update your bug report with a request for status and they should give 
you that, although it will probably be something like "the issue is still being 
investigated".

You can open a developer technical support incident to ask for a workaround, if 
they know of one.

Regards,
Ken


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Apple Bug no response

[Trygve Inda]

I have an open bug report

rdar://24316348

Apple asked for an example to reproduce which I sent on January 27, but I
have heard nothing since. This is a fairly simple bug (NSTextFields can't
fully justify on 10.11).

How long should I expect to wait for a response?

Thanks,

Trygve



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