[CODE4LIB] Newcomer dinner - Pit Group 4
Group 4 for The Pit: It seems like there will be a sizable exodus from the conf hotel to the restaurant around 6 PM, so let's plan to meet then or shortly before in the lobby so that we can get ourselves organized. I'll find a way to make myself know to you. -Jon
[CODE4LIB] Job: Digital Media Lab Strategist at Markham Public Library
Digital Media Lab Strategist Markham Public Library Markham Markham Public Library is introducing new spaces to support the community in content creation. These spaces include Digital Media Labs (DML), a business incubation hub, a creative lab and maker spaces. These new facilities will provide access to advances technologies for the Markham community and will introduce a range of new programming and service opportunities for the library. The DML Strategist is a temporary position required to design and plan use of these spaces at the Cornell and South East Markham libraries, and develops a longer-range strategy for the continued expansion of the library's creative services. This position has a strong understanding of related technologies and possesses the experience and skills in the development of new services. He/she is attuned to trends in digital services and capable of soliciting and utilizing customer input to determine the effective use of these resources. RESPONSIBILITIES 1. Researches trends and opportunities in content creation technologies, particularly as they pertain to libraries. 2. Develops a thorough knowledge of technology used in DML, maker labs, etc. Able to identify functional and logistical requirements for the implementation of this technology. 3. Liaises with senior library staff to determine user requirements and develop a vision for the impact of these technologies for the community. 4. Participates in data collection opportunities to solicit input from customers and other stakeholders. 5. Develops workplans for the implementation of these spaces that align with construction schedules. Works with other internal stakeholders to determine the appropriate sequence of work to ensure the timely completion of these projects. 6. Develop recommendations related to the physical layout and installation of these spaces. Assist through the operationalization of the DML at the Cornell Library. Develop workplan for operationalization of the content creation spaces at the South East Library. 7. Works with MPL's Marketing department to develop strategies for the promotion of these resources. 8. Works with MPL's Learning and Growth departments to identify learning gaps for library staff and develop appropriate training opportunities to ensure staff possess the skills to support customer use. 9. Works with vendors to determine pricing and supports staff responsible for procurement of equipment related to these spaces. 10. Provide senior staff with strategies with recommendations for further expansion of services in these areas. 11. Identifies programming opportunities for these spaces. Develops relevant program content and/or identifies opportunities for partnerships related to program delivery and promotion. Works with these partners to develop concrete plans for program delivery. 12. Develops recommendations for these spaces and delivers these recommendations to senior staff and other stakeholders within 6 months of the project start date Qualifications: QUALIFICATIONS 1. Masters of Library and Information Science from an ALA accredited program. 2. Minimum 1 year experience in public libraries with relevant experience. 3. Experience working with related technologies and equipment will be given priority. 4. Project Management experience is an asset. DEMONSTRATED SKILLS 5. Excellent analytical skills, including familiarity with statistical analysis, performance metrics and the ability to work with both quantitative and qualitative data. 6. Strong communication skills with demonstrated report-writing experience and presentation abilities. 7. Understanding of process management and policy development. 8. Understanding of trends in digital services especially content creation technologies. 9. Strong understanding of library programming. 10. Ability to develop community partnerships and collaborative programming opportunities 11. Strong achievement orientation and the ability to deliver tangible results in a timely manner. 12. Ability to work with minimal supervision and manage deadlines effectively. Compensation: Temporary Position for six months Hour: 35 hours per week on average Salary: $32.12 per hour Additional information : Please note that Markham Public Library is open 7 days per week, and regular weekend work may require. Please quote the job posting # 2014-12 on the subject line when applying by email. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Organization web site: http://www.markhampubliclibrary.ca Apply by email: jobpost...@markham.library.on.ca Application deadline: Mar 17 2014 How to apply: All interested candidates are asked to submit a resume and covering letter indicating how they meet the qualifications of the position to: Lois Burkholder Markham Public Library 6031
[CODE4LIB] Job: Head of Cataloging and Metadata Services at California State University, Fresno
Head of Cataloging and Metadata Services California State University, Fresno Fresno Head of Cataloging and Metadata Services Full-time, tenure-track position The Henry Madden Library at California State University, Fresno seeks a knowledgeable, innovative, team-oriented librarian to join our faculty as Head of Cataloging and Metadata Services, managing the Metadata and Resource Description Unit. The incumbent will oversee a staff of one librarian and three library support specialists. Cataloging includes original and copy cataloging of all formats, including print and special formats, authority control, database maintenance, and special projects. Metadata includes all aspects of developing the institutional repository (IR) metadata creation and ingest procedures. The incumbent will establish policies; develop procedures; set goals; design and monitor workflow; adopt and implement new technologies; supervise, train, and evaluate staff; serve as a member of the Library Council; participate in faculty governance, administrative committees, and special library projects and campus committees. Submit application materials by April 20, 2014. Open until filled. Visit [http://apptrkr.com/449835](http://apptrkr.com/449835) EOE Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13231/
[CODE4LIB] Job: Learning Spaces Technology Coordinator at University of Colorado at Denver
Learning Spaces Technology Coordinator University of Colorado at Denver Denver The Auraria Library, serving the University of Colorado Denver, Downtown Denver Campus; Metropolitan State University of Denver; and the Community College of Denver seeks a dynamic, energetic and innovative Learning Spaces Technology Coordinator. This position exists to envision, plan, implement, and maintain user-oriented digital technologies--including upgrades--and to support their adoption and usage in an academic library environment. Examples of Work Performed * Leads the direction, programming, curriculum integration, and maintenance of technology-enabled public learning spaces including interactive and digital display system, Library maker spaces, Library classrooms, and future initiatives. * Responsible for oversight, management, and maintenance of Library's interactive digital display system including: use policies; scheduling mechanisms; training; software and hardware. * Interfaces with library liaisons, campus faculty, and educational technology departments from the three schools that comprise Auraria Higher Education Center. Investigates faculty needs related to publicly-accessible educational technologies. * Proposes and develops new-media projects, leveraging video, web, graphics, social media, and interactive multimedia * Coordinates with liaison librarians, Digital Initiatives Librarian, and campus stakeholders to identify content (both pre-packaged and user-created) for library's interactive digital display systems. * Engages in outreach activities, with assistance from Library Marketing and Communications director and liaison librarians, to inform campus constituents of Library learning spaces, technologies, and programs. * Investigates, recommends, and implements new library user-oriented technologies, software, and tools--especially in high impact library learning spaces. * Provides leadership and planning in the use of learning spaces technologies; professional design and multimedia production software; and other technologies deployed in public computing areas. * Provides formal and informal technology training to faculty, staff, and students. * Leads related library committees and task forces and serves on appropriate campus-level committees. Required Education/Experience/Skills (Minimum Qualifications): * Bachelor's degree in digital media, educational technology, scientific media design, or related field * 2 years of professional experience in digital media, educational technology or related field. Position Classification and Salary: This is an Exempt Professional position with a minimum salary of $49,000/year, commensurate with skills and experience. The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at www.cu.edu/pbs/. Applications will only be accepted electronically at www.jobsatcu.com, job posting C/U02427. Quick Link: www.jobsatcu.com/postings/80057 Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13264/
[CODE4LIB] Job: Application Developer at Dartmouth College
Application Developer Dartmouth College Hanover The Dartmouth College Library is looking for a talented and motivated individual to join our team as an application developer, as we continue to move forward in building and implementing next generation library technologies. We invite you to be a part of our ventures in digital publishing, digital production, digital repositories, and library management systems. The selected individual will hone her/his programming skills on a variety of digital library applications under the guidance of senior programmers. This is a career ladder position and candidates will be hired at one of three levels, depending on experience. The initial term of this position ends December 31, 2016. REQUIRED: B.S./B.A. in computer science, or the equivalent in education and experience; at least two years' demonstrated experience in designing, developing, coding and maintaining data-driven applications; ability to work with minimal supervision; proficiency with Java, Javascript, and a Linux-based technology stack; experience with software version control. A strong customer- focused orientation and a passion for problem solving are keys to success in this position. PREFERRED: Experience with Perl, MVC application frameworks, and the standard web stack (HTML, CSS, Javascript frameworks, jQuery, AJAX, XML, and XSLT) are desired. Knowledge of digital library concepts and practices, and intellectual curiosity are highly valued. RANK AND SALARY: Salary will be based on the level of the position at which the candidate enters, based on experience and qualifications. Full benefits package including 22 vacation days; comprehensive health care; retirement plans, including TIAA-CREF; and relocation assistance. APPLICATION: Review of applications will begin immediately and will continue until the position is filled. To see the complete job description and to apply online please go to http://jobs.dartmouth.edu and refer to position #1011606, Progammer/Analyst I; Progammer/Analyst II; Progammer/Analyst III. All applications require a resume and cover letter. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13266/
Re: [CODE4LIB] Dress
Speaking of the code4lib t-shirt: I did not make it to the conference this year but if someone could send me a photo (or group photo!) of them wearing the design I made that would be awesome :) Doesn't have to be with a fancy camera or anything, just a quick pic to go on my website.Thanks! --Chris On Sat, Mar 22, 2014 at 11:18 PM, Matthew Sherman matt.r.sher...@gmail.comwrote: The code4lib conference shirt is always at the height of fashion in any occasion. On Sat, Mar 22, 2014 at 7:17 PM, Francis Kayiwa fkay...@colgate.edu wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 03/22/2014 07:09 PM, Justin Coyne wrote: Morning coat is suitable for the conference sessions, but be sure to bring white tie for the newcomer dinner. ;) You forgot to mention the monocle! http://www.nytimes.com/2014/03/06/fashion/the-monocle-returns-as-a-fashion-accessory.html ./fxk - -- QOTD: A child of 5 could understand this! Fetch me a child of 5. -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iQEcBAEBAgAGBQJTLhoIAAoJEBKglk8SA18wyVgH/21io+MrELzTi8uXmt3GeK8c bDnouNl7hLlvqt7oeKO0ZByh/VVEQF0RnWdxYm/5kh0nGcV1brk9r89N7/w3ryBX wKqTWnMAfj/vgoyXEZdZpAF+gRanbVyaYCDnd+EoYmVrsdXr6pRIeppGTJzZjqng nRiLZS63UTz40uRuFd6/ScUGQcJ6MyEKos2MHWY3Hua1uoXFPwjb18VtDYbPWzDl EIoFi92YKTezxre36dIXpCrATmohfUfJE7MAi51JXk9yQtWIXLvOhubMxRZdxys+ V0t/32jkERXGmE3vJ3cfQTXE3leXhj4s33UpzxI25fXX75bQXQjT+H+Uth75vpQ= =jCCS -END PGP SIGNATURE-
Re: [CODE4LIB] C4L2014 pre-conf: Lib/Tech/Gender
Hi Lisa-- I am not sure if I am 'officially registered' but I wanted to give you my name--Vanessa Lucas. Also, where can I access the wiki? Thanks! On Tue, Feb 11, 2014 at 11:41 PM, Lisa Rabey academichu...@gmail.comwrote: Evening! Those of us putting together the LibTechGender pre-conf are in the planning stages of what the day should look like. We thought it would be a good idea to do a call out to those attending to see what they would be most interested in getting out of the time. We have a lot of ideas, but knowing what people are looking forward to/want to do/hack/learn would be greatly helpful! Please feel free to email me on the list, privately, tweet me, whatever. Thanks! Lisa, Coral, Kate Lisa M. Rabey | @pnkrcklibrarian An Unreliable Narrator: http://exitpursuedbyabear.net Cunning Tales from a Systems Librarian: http://lisa.rabey.net
Re: [CODE4LIB] C4L2014 pre-conf: Lib/Tech/Gender
libtechgender.wikia.com :) On Monday, March 24, 2014, Vanessa Lucas lucavane...@gmail.com wrote: Hi Lisa-- I am not sure if I am 'officially registered' but I wanted to give you my name--Vanessa Lucas. Also, where can I access the wiki? Thanks! On Tue, Feb 11, 2014 at 11:41 PM, Lisa Rabey academichu...@gmail.comjavascript:; wrote: Evening! Those of us putting together the LibTechGender pre-conf are in the planning stages of what the day should look like. We thought it would be a good idea to do a call out to those attending to see what they would be most interested in getting out of the time. We have a lot of ideas, but knowing what people are looking forward to/want to do/hack/learn would be greatly helpful! Please feel free to email me on the list, privately, tweet me, whatever. Thanks! Lisa, Coral, Kate Lisa M. Rabey | @pnkrcklibrarian An Unreliable Narrator: http://exitpursuedbyabear.net Cunning Tales from a Systems Librarian: http://lisa.rabey.net -- Lisa M. Rabey | @pnkrcklibrarian An Unreliable Narrator: http://exitpursuedbyabear.net Cunning Tales from a Systems Librarian: http://lisa.rabey.net
[CODE4LIB] A ticketing system for internal troubleshooting purpose
Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
We've been using osTicket for a couple months now. Very configurable, but documentation isn't so great. Ron Gilmour Web Services Librarian Ithaca College Library On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Jenny, It's been a while, and there might be better alternatives out there now, but at the last academic library I worked at, we used Bugzilla. Web-based, requires a local installation, but pretty easy to customize/use. We tried replacing it with ticketing from a larger suite of products that we purchased, but that was overly complicated and more difficult to use. I wrote a code4lib article about it: http://journal.code4lib.org/articles/3814 Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jenny Jing Sent: Monday, March 24, 2014 9:44 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
We are a very satisfied 'FogBugz' user. A very well designed trouble shooting/case management system. Peter Van: Code for Libraries [CODE4LIB@LISTSERV.ND.EDU] namens McHale, Nina [mchal...@cde.state.co.us] Verzonden: maandag 24 maart 2014 16:57 Aan: CODE4LIB@LISTSERV.ND.EDU Onderwerp: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Jenny, It's been a while, and there might be better alternatives out there now, but at the last academic library I worked at, we used Bugzilla. Web-based, requires a local installation, but pretty easy to customize/use. We tried replacing it with ticketing from a larger suite of products that we purchased, but that was overly complicated and more difficult to use. I wrote a code4lib article about it: http://journal.code4lib.org/articles/3814 Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jenny Jing Sent: Monday, March 24, 2014 9:44 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
[CODE4LIB] [JOB OPPORTUNITY] Temporary Librarian (Digital Asset Management) for Nonprofit Library - Palo Alto, CA
TEMPORARY - FULLTIME/PART-TIME AIM is seeking a creative and enthusiastic individual to assist with the management of a range of digital assets, including Powerpoint presentations, videos, and photographs. Our client is looking for somebody to bring order to its digital assets in a way that is sustainable within the workflow and technological footprint of the organization. The ideal candidate should be able to work independently with minimal supervision and must be as comfortable working with people as technology. Primary Duties and Responsibilities: * Manage Powerpoint online slide library and develop a practical system for tagging and organizing the slides * Consult with and train staff on the usage of the slide library *Conduct a broad inventory of digital assets stored throughout the organization * Evangelize solutions to expand usage and reinvent its management of digital assets *Develop and/or adopt metadata standards for digital assets and train staff on their proper use *Develop policies and procedures for the ingest of digital assets into the DAMS and monitor compliance *Clearly present proposals, status, and solutions to multiple levels of the staff Summary of Qualifications: A person passionate about creating order from disorder and have a track record of successful projects under your belt. You understand a wide-range of technologies, have deep knowledge of industry best practices and can develop solutions that are appropriate and sustainable. When necessary, can quickly pivot and learn about new technologies and implement solutions. One who can adjust his or her interpersonal approach to individuals and situations as needed to effectively communicate with others. Education: MLIS or equivalent is preferred. Required Qualification: *Solid technical background in Digital Asset Management systems, including knowledge of current best practices related to DAM metadata and processes * Ability to develop broad perspective on an organization and can use that knowledge to devise solutions which are flexible for our organization's use while making our process more efficient * Understands the right level of process to apply to different project * Exceptional attention to detail * Able to apply sound judgment while working independently within tight timelines * Excellent oral and written communicator, with great interpersonal skills - For immediate consideration, please apply here: http://www.aimusa.com/view_job.php?id=1279 -- AIM Library Information Staffing www.aimusa.com 877-965-7900
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
We started with an old version of WooThemes SupportPress and then essentially changed everything about it. SP was discontinued just this February, but it has a really solid base and you can probably find it out there somewhere. There may even be a repo on Github that I MAY have committed. They made SupportPress premium after were integrated it a few years ago, and the code base is pretty different. But IF such a repo were to exist, I'm not exactly sure on the legality of it. But it MAY be https://github.com/michaelschofield?tab=repositories somewhere and it MAY have the word tickets in it. Just MAY be. It's what sits behind here: http://sherman.library.nova.edu/sites/labs/ Every ticket is a new post, can be duplicated into the knowledgebase, etc. I haven't given it all the love and attention it deserves. After googling to see the status of SupportPress, I stumbled on www.supportpress.com, which happens to be made by Automattic and I am totally intrigued. -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of McHale, Nina Sent: Monday, March 24, 2014 11:58 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Jenny, It's been a while, and there might be better alternatives out there now, but at the last academic library I worked at, we used Bugzilla. Web-based, requires a local installation, but pretty easy to customize/use. We tried replacing it with ticketing from a larger suite of products that we purchased, but that was overly complicated and more difficult to use. I wrote a code4lib article about it: http://journal.code4lib.org/articles/3814 Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jenny Jing Sent: Monday, March 24, 2014 9:44 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Jenny Jing wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. I've been working at a firm that uses the combination of Jira (ticketing) and Confluence (knowledge management) - commercial, separate products but integrable, https://www.atlassian.com/. For open source, the old standby is RT, which includes an integrated FAQ manager - http://www.bestpractical.com/ - the FAQ facility is referred to as articles (http://www.bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html) Both are a bit clunky for my taste - but then, I've yet to find anything in that space that isn't. And, of course, very few (if any) are aimed at the library environment (Jira is aimed at software developers, RT at IT/network operations, for example). Miles Fidelman -- In theory, there is no difference between theory and practice. In practice, there is. Yogi Berra
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
I've just implemented osTicket for the Computing department here. It's free if you host it yourself, clean, simple, and does everything we want. You can attach screen shots to tickets and it provides the normal alerts, messaging and workflow elements. It's a lightweight solution that, so far, seems to be going over well. Best regards, *Jason Bengtson, MLIS, MA* Head of Library Computing and Information Systems Assistant Professor, Graduate College Department of Health Sciences Library and Information Management University of Oklahoma Health Sciences Center 405-271-2285, opt. 5 405-271-3297 (fax) *jason-bengt...@ouhsc.edu jason-bengt...@ouhsc.edu* *http://library.ouhsc.edu http://library.ouhsc.edu/* *www.jasonbengtson.com http://www.jasonbengtson.com/* NOTICE: This e-mail is intended solely for the use of the individual to whom it is addressed and may contain information that is privileged, confidential or otherwise exempt from disclosure. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the original message at the listed email address. Thank You. j.bengtson...@gmail.com On Mon, Mar 24, 2014 at 10:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Spiceworks works wonders ;) Riley Childs Junior IT Admin email: rchi...@cucawarriors.com office: +1 (704) 537-0031 x101 cell: +1 (704) 497-2086 Please Think Before Hitting Reply All I Do Web Design! RileyChilds.net/services From: Code for Libraries [CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jenny Jing [jenny.j...@queensu.ca] Sent: Monday, March 24, 2014 11:43 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
At GW Libraries IT, we've just switched to desk.com - so far, we like it :) Definitely worth checking out, and you can get a free trial. Academic pricing is available too. - Dan *Dan Kerchner* *Senior Software Developer, Scholarly Technology Group * *The George Washington University Libraries Gelman Library2130 H Street, NWWashington, DC 20052202-994-7947 202-994-7947kerch...@gwu.edu kerch...@gwu.edu* On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Spice works is what I currently use as well. Its free, very stabile and simply to setup. I have been using it for about 7 years with no trouble. On 3/24/14, 1:01 PM, Riley Childs rchi...@cucawarriors.com wrote: Spiceworks works wonders ;) Riley Childs Junior IT Admin email: rchi...@cucawarriors.com office: +1 (704) 537-0031 x101 cell: +1 (704) 497-2086 Please Think Before Hitting Reply All I Do Web Design! RileyChilds.net/services From: Code for Libraries [CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jenny Jing [jenny.j...@queensu.ca] Sent: Monday, March 24, 2014 11:43 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Just curious, those of you using JIRA: my experience with it is limited and outside of libraries (working in a web development firm) and it struck me as something that would be overly complicated for a simple ticketing system for non-IT staff reporting issues. Do staff...like it? :) Best, Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Lisa Gayhart Sent: Monday, March 24, 2014 12:24 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
As a client who uses JIRA I think it works pretty well. I've seen simpler and more complex set ups. Keeping things simple on the front end is advisable for sure. But from my client perspective I really like Zendesk. On Mon, Mar 24, 2014 at 11:32 AM, McHale, Nina mchal...@cde.state.co.uswrote: Just curious, those of you using JIRA: my experience with it is limited and outside of libraries (working in a web development firm) and it struck me as something that would be overly complicated for a simple ticketing system for non-IT staff reporting issues. Do staff...like it? :) Best, Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Lisa Gayhart Sent: Monday, March 24, 2014 12:24 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Reporting staff are somewhat indifferent. It’s a bit of a hassle and the native interface makes no sense for help desk ticketing (it’s very clear that it’s for development). Staff that respond to issues are trained on it and it works for them, but it’s still not ideal. I would not recommend JIRA as a help desk solution. There are better/cheaper options out there. As a bugtracking/development system? Maybe. And for the love of all that is holy, if you go with JIRA for any reason, do not run it locally. -Sean On 3/24/14, 2:32 PM, McHale, Nina mchal...@cde.state.co.us wrote: Just curious, those of you using JIRA: my experience with it is limited and outside of libraries (working in a web development firm) and it struck me as something that would be overly complicated for a simple ticketing system for non-IT staff reporting issues. Do staff...like it? :) Best, Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Lisa Gayhart Sent: Monday, March 24, 2014 12:24 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] Creating a dataset: Pulling citations/references from articles
If the journals are indexed by ISI Web of Science, then you might be able to get the data from them. They probably have annoying terms of reference that don't allow this sort of thing normally, but they do regularly support bibliometric research, so there's probably a way to tell them what you want and have them send you a data file, under certain conditions. - David On 2014/03/21, 14:53, Amy L. Nurnberger wrote: Hi, all, I'm asking for your help in identifying a solution for a bibliometricly (?) inclined project I was recently approached with. The project/challenge: Create a dataset of all references cited in all articles of all issues of an identified journal within a defined time space (2009-2013), for a list of 40+ journals. I feel there may already be a coded solution to this, so if you know where it is, or have come up with one, please let me know. My other feeling is that this is not necessarily a one size fits all journals problem, so if you are interested in delving into this more deeply, please contact me off list. Thank you in advance for your assistance, Best, Amy _ Amy Nurnberger, Research Data Manager Center for Digital Research and Scholarship Columbia University / 212.851.2827 E-mail: anurnber...@columbia.edu mailto:anurnber...@columbia.edu ORCID: -0002-5931-072X http://orcid.org/-0002-5931-072X Twitter: @DataAtCU https://twitter.com/DataAtCU
Re: [CODE4LIB] Creating a dataset: Pulling citations/references from articles
I've seen some scripts that claim to do some of this with google scholar, but federated searches of GS violate their terms of service, so you'd probably get cut off trying to use them. Some of us have been hoping for a Google Scholar API for awhile, but, in lieu of that, I think WOS is probably your best bet. Best regards, Jason Bengtson, MLIS, MA Head of Library Computing and Information Systems Assistant Professor, Graduate College Department of Health Sciences Library and Information Management University of Oklahoma Health Sciences Center 405-271-2285, opt. 5 405-271-3297 (fax) jason-bengt...@ouhsc.edu http://library.ouhsc.edu www.jasonbengtson.com NOTICE: This e-mail is intended solely for the use of the individual to whom it is addressed and may contain information that is privileged, confidential or otherwise exempt from disclosure. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the original message at the listed email address. Thank You. On Mar 21, 2014, at 1:53 PM, Amy L. Nurnberger anurnber...@columbia.edu wrote: Hi, all, I'm asking for your help in identifying a solution for a bibliometricly (?) inclined project I was recently approached with. The project/challenge: Create a dataset of all references cited in all articles of all issues of an identified journal within a defined time space (2009-2013), for a list of 40+ journals. I feel there may already be a coded solution to this, so if you know where it is, or have come up with one, please let me know. My other feeling is that this is not necessarily a one size fits all journals problem, so if you are interested in delving into this more deeply, please contact me off list. Thank you in advance for your assistance, Best, Amy _ Amy Nurnberger, Research Data Manager Center for Digital Research and Scholarship Columbia University / 212.851.2827 E-mail: anurnber...@columbia.edu mailto:anurnber...@columbia.edu ORCID: -0002-5931-072X http://orcid.org/-0002-5931-072X Twitter: @DataAtCU https://twitter.com/DataAtCU --
Re: [CODE4LIB] Creating a dataset: Pulling citations/references from articles
We got a quote from TR for a big pile o'data and the cost was not cheap - at all. I wonder if you could do some of this with either the Scopus or the WoS API? You might have to space the requests over a period of time, too. Christina -Original Message- From: Code for Libraries [mailto:CODE4LIB@listserv.nd.edu] On Behalf Of David J. Fiander Sent: Monday, March 24, 2014 2:54 PM To: CODE4LIB@listserv.nd.edu Subject: Re: [CODE4LIB] Creating a dataset: Pulling citations/references from articles If the journals are indexed by ISI Web of Science, then you might be able to get the data from them. They probably have annoying terms of reference that don't allow this sort of thing normally, but they do regularly support bibliometric research, so there's probably a way to tell them what you want and have them send you a data file, under certain conditions. - David On 2014/03/21, 14:53, Amy L. Nurnberger wrote: Hi, all, I'm asking for your help in identifying a solution for a bibliometricly (?) inclined project I was recently approached with. The project/challenge: Create a dataset of all references cited in all articles of all issues of an identified journal within a defined time space (2009-2013), for a list of 40+ journals. I feel there may already be a coded solution to this, so if you know where it is, or have come up with one, please let me know. My other feeling is that this is not necessarily a one size fits all journals problem, so if you are interested in delving into this more deeply, please contact me off list. Thank you in advance for your assistance, Best, Amy _ Amy Nurnberger, Research Data Manager Center for Digital Research and Scholarship Columbia University / 212.851.2827 E-mail: anurnber...@columbia.edu mailto:anurnber...@columbia.edu ORCID: -0002-5931-072X http://orcid.org/-0002-5931-072X Twitter: @DataAtCU https://twitter.com/DataAtCU
[CODE4LIB] Job: Archives and Literary Manuscript Specialist at University of Illinois at Urbana-Champaign
Archives and Literary Manuscript Specialist University of Illinois at Urbana-Champaign Urbana Duties and Responsibilities: Working under the supervision of the Director of the Rare Book and Manuscript Library, the Archives and Literary Manuscript Specialist uses advanced knowledge and training in multiple disciplines to develop and implement policies, systems, recommendations, and workflows that will improve access to complex archives and collections of literary manuscripts. The policies, plans, practices, and workflows that the successful candidate establishes and executes will improve access and use of these materials in research, teaching, and service. Qualifications: Required: Master's degree in one of the following fields: Library/Information Science, Literature, History, or a related humanities field; Advanced training in the management, arrangement, and description of archives and manuscript collections; Demonstrated experience arranging, describing, and preserving complex manuscript and/or archival collections; Demonstrated knowledge of national data content and structure standards related to the control of archives and of archival and library management systems such as Archon, ArchivesSpace, or the Archivists Toolkit; Experience working collaboratively and independently with varied groups within a complex organization and a rapidly changing, team environment; Excellent oral, written, and interpersonal communications and analytical ability; A record of designing projects and bringing them to a conclusion in a timely fashion. See https://jobs.illinois.edu for Preferred To Apply: To ensure full consideration, please complete your candidate profile at https://jobs.illinois.edu and upload a letter of interest, resume, and contact information including email addresses for three professional references. Applications not submitted through this website will not be considered. For questions, please call: 217-333-8169 217-333-8169. Deadline: In order to ensure full consideration, applications and nominations must be received by April 18, 2014. The review of applications will continue until the position is filled. Illinois is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13275/
[CODE4LIB] Job: Digital Publishing Production Lead at George Mason University
Digital Publishing Production Lead George Mason University Fairfax, VA Digital Publishing Production Lead The George Mason University, University Libraries Division seeks an experienced professional (Digital Publishing Production Lead) to be responsible for the management of, and front-line user support for, digital publishing tools and platforms in use by the Mason Publishing Group. Mason Publishing is a new library initiative that unites the library's existing digital publishing activity with the George Mason University Press to form a new set of publishing services for the university. Responsibilities: Manage the daily operations of our institutional repository--Mason Archival Repository Service (MARS)--and our LUNA digital asset management system; Consult with students, faculty and researchers who want to publish materials in MARS; Work closely with our Metadata Services Group to insure consistent metadata across all digital platforms; Assist our Data Services Group with data repository issues and solutions; and Provide project management responsibility for workflows leading to production/transformation of e-content for a range of target platforms (e.g., e-books, e-journals, print-on-demand services, etc.). The incumbent will supervise the Digital Content Developer and report to the Head, Mason Publishing Group. Required Qualifications: Graduate degree in a relevant discipline; Demonstrated successful experience managing and/or developing digital collections and publications; Outstanding analytical, organizational, project, and time management skills; Ability to simultaneously lead multiple projects; Ability to set priorities, meet deadlines, and complete tasks and projects on- time and within budget by leveraging demonstrated creative and innovative problem-solving skills; Ability to document relevant policies, procedures, and local standards; and Should also be familiar with a range of Web-based technologies, and possess demonstrable expertise in at least one of the following: XML, XSLT, Java, HTML5, or CSS. Preferred Qualifications: ALA-accredited (or foreign equivalent) master's in library or information science and/or advanced or other terminal degree; Minimum of two years of professional experience in digital initiatives, digital collections, or direct experience in digital publishing; Experience working with an institutional repository platform/software (e.g., Fedora, DSpace, Eprints, Digital Commons); Experience in identifying appropriate funding opportunities, and in writing successful grant applications; Knowledge of current metadata schemas and standards such as MODS, METS, and Dublin Core including demonstrated competence with XML, and understanding of metadata principles and practices such as those found in AACR2, RDA, and other emerging metadata schemes; Facility with the Adobe Creative Suite particularly InDesign (CS5 or later) is a plus; and Knowledge of new scholarly publishing models. Appointment/Benefits: 12-month professional faculty appointment with rank, or without rank, dependent on academic qualifications and experience; and Health plan options and paid life insurance; several retirement plans including TIAA-CREF; 24 vacation days and 12 paid holidays; and tuition waiver for self. The University Libraries is a member of the Washington Research Library Consortium, the Virtual Library of Virginia, the Center for Research Libraries, the Association of Southeastern Research Libraries, the Coalition for Networked Information, the Scholarly Publishing and Academic Resources Coalition, DuraSpace, Portico and CLOCKSS. For more information please visit library.gmu.edu or www.gmu.edu/. For full consideration, applicants must apply for position number FA463z at http://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information (names, addresses, e-mail addresses, and phone numbers). Questions should be directed to Debra Hogan, Executive Assistant to the University Librarian, dhog...@gmu.edu. Review of applications begins April 21, 2014, and will continue until the position is filled. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13288/
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
For a simple ticketing system, Jira can be very heavy and feel bloated for its purpose. However it is also worth considering what you might be using your ticketing system for in the future. I've seen examples where Jira started off as a simple internal tool. Then someone decided Hey lets hook it up so the 'Contact Us' feedback form goes directly into Jira., then something else, and so on and so forth. The Jira/Confluence ecosystem is robust and you can add on features easily. If this is the kind of thing that could grow you on, better to underutilize something than change ticket trackers in two years because you really want X, but your current minimalist product can't do it. Carrick Rogers DLSS 210 Meyer Library, Stanford, CA carri...@stanford.edu - Original Message - From: Nina McHale mchal...@cde.state.co.us To: CODE4LIB@LISTSERV.ND.EDU Sent: Monday, March 24, 2014 11:32:39 AM Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Just curious, those of you using JIRA: my experience with it is limited and outside of libraries (working in a web development firm) and it struck me as something that would be overly complicated for a simple ticketing system for non-IT staff reporting issues. Do staff...like it? :) Best, Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Lisa Gayhart Sent: Monday, March 24, 2014 12:24 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Great points, Carrick, thanks! Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Carrick Rogers Sent: Monday, March 24, 2014 1:49 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose For a simple ticketing system, Jira can be very heavy and feel bloated for its purpose. However it is also worth considering what you might be using your ticketing system for in the future. I've seen examples where Jira started off as a simple internal tool. Then someone decided Hey lets hook it up so the 'Contact Us' feedback form goes directly into Jira., then something else, and so on and so forth. The Jira/Confluence ecosystem is robust and you can add on features easily. If this is the kind of thing that could grow you on, better to underutilize something than change ticket trackers in two years because you really want X, but your current minimalist product can't do it. Carrick Rogers DLSS 210 Meyer Library, Stanford, CA carri...@stanford.edu - Original Message - From: Nina McHale mchal...@cde.state.co.us To: CODE4LIB@LISTSERV.ND.EDU Sent: Monday, March 24, 2014 11:32:39 AM Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Just curious, those of you using JIRA: my experience with it is limited and outside of libraries (working in a web development firm) and it struck me as something that would be overly complicated for a simple ticketing system for non-IT staff reporting issues. Do staff...like it? :) Best, Nina Nina McHale | Digital Experience Consultant | Colorado State Library - Colorado Department of Education | 201 E. Colfax Ave., Denver, CO 80203 | tel 303.866.6906 | www.cde.state.co.us/cdelib -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Lisa Gayhart Sent: Monday, March 24, 2014 12:24 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose Here at UofT library IT, we also use the JIRA/Confluence bundle. Started last year and so far it has worked out quite well for us. Since it¹s web-based, we can easily access our information anywhere, which is great when it comes to the content we store in Confluence. The package is quite flexible and I¹m finding that the more we use it, the more we learn. I would recommend both tools. Lisa Gayhart | Digital Communications Services Librarian| University of Toronto Libraries | Information Technology Services | lisa.gayh...@utoronto.ca| 416-946-0959 On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing jenny.j...@queensu.ca wrote: Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 jenny.j...@queensu.ca 613-533-6000 x 75302
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
hello, On Mon, Mar 24, 2014 at 03:43:57PM +, Jenny Jing wrote: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. RT (http://bestpractical.com/docs/rt/4.2/) is installed for years at university of strasbourg and we're planning more usage of it. it comes with a simple and yet rich web UI (with the ability for each users to configure their homepage with results and graphs built with graphical query builder). for automating, it comes with * scripts that can be executed at every stage of the ticket lifecicle * a simple text based rest API * a way to comment, respond, command a ticket by mail you can build associate content with extensions for SLA, KB, FAQ, ... users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. you can reply (also sent to requestor) or comment (just for your eyes) any ticket. It could be an open source or commercial tool. open source with a commercial support. It supports really large scale (it's the resquest tracker for the CPAN community). Does anyone know of something which is good to use? I don't know a lot of them but RT is from far the best i seen (for users *and* administrators). Note that it follows unix philo: RT by itself is just a bug tracker (but a very good one), everything else comes as extension or intercommunication with other systems. hth -- Marc Chantreux Université de Strasbourg, Direction Informatique 14 Rue René Descartes, 67084 STRASBOURG CEDEX ☎: 03.68.85.57.40 http://unistra.fr Don't believe everything you read on the Internet -- Abraham Lincoln
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
If you really want to save money with a bare-bones IT help ticket tracking system, you can piece together a combination of Google Forms/Spreadsheets. It might not have all the bells and whistles of Spiceworks but it will get the job(s) done. Good luck, Craig Boman Applications Support Specialist University of Dayton Libraries 937-229-3674 cbom...@udayton.edu On Mon, Mar 24, 2014 at 4:18 PM, Marc Chantreux m...@unistra.fr wrote: hello, On Mon, Mar 24, 2014 at 03:43:57PM +, Jenny Jing wrote: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. RT (http://bestpractical.com/docs/rt/4.2/) is installed for years at university of strasbourg and we're planning more usage of it. it comes with a simple and yet rich web UI (with the ability for each users to configure their homepage with results and graphs built with graphical query builder). for automating, it comes with * scripts that can be executed at every stage of the ticket lifecicle * a simple text based rest API * a way to comment, respond, command a ticket by mail you can build associate content with extensions for SLA, KB, FAQ, ... users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. you can reply (also sent to requestor) or comment (just for your eyes) any ticket. It could be an open source or commercial tool. open source with a commercial support. It supports really large scale (it's the resquest tracker for the CPAN community). Does anyone know of something which is good to use? I don't know a lot of them but RT is from far the best i seen (for users *and* administrators). Note that it follows unix philo: RT by itself is just a bug tracker (but a very good one), everything else comes as extension or intercommunication with other systems. hth -- Marc Chantreux Université de Strasbourg, Direction Informatique 14 Rue René Descartes, 67084 STRASBOURG CEDEX ☎: 03.68.85.57.40 http://unistra.fr Don't believe everything you read on the Internet -- Abraham Lincoln
[CODE4LIB] Conference bandwidth tip: use alternate DNS servers
Joe Atzberger did some digging and found that the hotel DNS servers appeared to be choking. We both found that dropping in alternate DNS servers into our network config (such as 8.8.8.8 and 8.8.4.4 -- Google) that our speeds increased tremendously. Hope this helps, Dan
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
I have used RT for trouble ticket systems. It fairly straightforward. It's not Zendesk, but it is free. Thanks, Cary On Mar 24, 2014, at 4:18 PM, Marc Chantreux m...@unistra.fr wrote: hello, On Mon, Mar 24, 2014 at 03:43:57PM +, Jenny Jing wrote: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. RT (http://bestpractical.com/docs/rt/4.2/) is installed for years at university of strasbourg and we're planning more usage of it. it comes with a simple and yet rich web UI (with the ability for each users to configure their homepage with results and graphs built with graphical query builder). for automating, it comes with * scripts that can be executed at every stage of the ticket lifecicle * a simple text based rest API * a way to comment, respond, command a ticket by mail you can build associate content with extensions for SLA, KB, FAQ, ... users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. you can reply (also sent to requestor) or comment (just for your eyes) any ticket. It could be an open source or commercial tool. open source with a commercial support. It supports really large scale (it's the resquest tracker for the CPAN community). Does anyone know of something which is good to use? I don't know a lot of them but RT is from far the best i seen (for users *and* administrators). Note that it follows unix philo: RT by itself is just a bug tracker (but a very good one), everything else comes as extension or intercommunication with other systems. hth -- Marc Chantreux Université de Strasbourg, Direction Informatique 14 Rue René Descartes, 67084 STRASBOURG CEDEX ☎: 03.68.85.57.40 http://unistra.fr Don't believe everything you read on the Internet -- Abraham Lincoln
Re: [CODE4LIB] Conference bandwidth tip: use alternate DNS servers
Unfortunately, did not work for me. I use Google's DNS by default and was still having issues. :( Lisa M. Rabey | @pnkrcklibrarian An Unreliable Narrator: http://exitpursuedbyabear.net Cunning Tales from a Systems Librarian: http://lisa.rabey.net On Mon, Mar 24, 2014 at 6:08 PM, Dan Scott deni...@gmail.com wrote: Joe Atzberger did some digging and found that the hotel DNS servers appeared to be choking. We both found that dropping in alternate DNS servers into our network config (such as 8.8.8.8 and 8.8.4.4 -- Google) that our speeds increased tremendously. Hope this helps, Dan
[CODE4LIB] CFP: A Librarian's Introduction to Programming Languages
Hi all, Passing this along because it seems relevant to the interests of many on this list! See ya tomorrow or on the internet, - Ashley Fwd: This is a call for book chapters for A Librarian’s Introduction to Programming Languages to be published by ALA/ Neal-Schuman Publishing. This book will look at a variety of programming languages with the intent to familiarize readers with the reasons for using each language. The book will cover practical, real world examples to illustrate how a specific language can be used to enhance library services and resources. The target audience includes current practitioners, administrators, educators, and students. Some potential topics to be included in the book are below. ● Basic ● C# ● Java ● Javascript ● Perl ● Python ● Ruby We are also interested in other topics. For more information email the editors: Ron Brown ronbr...@sc.edu and Beth Thomsett-Scott beth.thomsett-sc...@unt.edu Apologies for cross posting. Please feel free to share this announcement with other listservs and interested parties. -- Ashley Blewer Fox Movietone Collection Project Cataloging Manager Moving Image Research Collections University of South Carolina 803.403.5013
Re: [CODE4LIB] CFP: A Librarian's Introduction to Programming Languages
Hey Ashley. I wanted to go to this conference but can't make it. Sounds like you're going? I'd love to hear about it afterward. Colin -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Ashley Blewer Sent: Monday, March 24, 2014 11:09 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: [CODE4LIB] CFP: A Librarian's Introduction to Programming Languages Hi all, Passing this along because it seems relevant to the interests of many on this list! See ya tomorrow or on the internet, - Ashley Fwd: This is a call for book chapters for A Librarian’s Introduction to Programming Languages to be published by ALA/ Neal-Schuman Publishing. This book will look at a variety of programming languages with the intent to familiarize readers with the reasons for using each language. The book will cover practical, real world examples to illustrate how a specific language can be used to enhance library services and resources. The target audience includes current practitioners, administrators, educators, and students. Some potential topics to be included in the book are below. ● Basic ● C# ● Java ● Javascript ● Perl ● Python ● Ruby We are also interested in other topics. For more information email the editors: Ron Brown ronbr...@sc.edu and Beth Thomsett-Scott beth.thomsett-sc...@unt.edu Apologies for cross posting. Please feel free to share this announcement with other listservs and interested parties. -- Ashley Blewer Fox Movietone Collection Project Cataloging Manager Moving Image Research Collections University of South Carolina 803.403.5013
Re: [CODE4LIB] Conference bandwidth tip: use alternate DNS servers
On Mar 24, 2014 9:37 PM, Lisa Rabey academichu...@gmail.com wrote: Unfortunately, did not work for me. I use Google's DNS by default and was still having issues. :( Yes, looks like it was coincidence. I also tried turning off SPDY traffic on the theory that maybe it was getting filtered but Chrome still goes nuts with 100% CPU after a while. Oh well, I'm partial to Firefox anyway (which at least isn't dying on me).
Re: [CODE4LIB] CFP: A Librarian's Introduction to Programming Languages
Basic? Seriously? I mean, the very first language I learned, in the early 1980s, was BASIC. But come on. If you can find a person to write the chapter I want to take them out behind the barn and, well, do them some serious damage. Interpret that however you wish. Roy On Mon, Mar 24, 2014 at 8:08 PM, Ashley Blewer ashleyb...@gmail.com wrote: Hi all, Passing this along because it seems relevant to the interests of many on this list! See ya tomorrow or on the internet, - Ashley Fwd: This is a call for book chapters for A Librarian’s Introduction to Programming Languages to be published by ALA/ Neal-Schuman Publishing. This book will look at a variety of programming languages with the intent to familiarize readers with the reasons for using each language. The book will cover practical, real world examples to illustrate how a specific language can be used to enhance library services and resources. The target audience includes current practitioners, administrators, educators, and students. Some potential topics to be included in the book are below. ● Basic ● C# ● Java ● Javascript ● Perl ● Python ● Ruby We are also interested in other topics. For more information email the editors: Ron Brown ronbr...@sc.edu and Beth Thomsett-Scott beth.thomsett-sc...@unt.edu Apologies for cross posting. Please feel free to share this announcement with other listservs and interested parties. -- Ashley Blewer Fox Movietone Collection Project Cataloging Manager Moving Image Research Collections University of South Carolina 803.403.5013
[CODE4LIB] Job: Web Developer, California State University San Marcos at California State University San Marcos
Web Developer, California State University San Marcos California State University San Marcos San Marcos, CA **Job Summary** Analyst/Programmer (Foundation) Library Full-time Salary Range: $3,424 - $5,466/ Month. The successful candidate will design, develop, and implement websites and online applications. Knowledge, abilities, and skills that are essential to this position include the following. * Experience working with content management systems such as Drupal and Wordpress. * Proficiency in PHP, JavaScript, CSS and/or other web programming languages. * Demonstrated ability to apply principles of user experience design in the develoment of websites and applications. * Ability to quickly develop new skills and expertise. Full job description is available athttp://www.csusm.edu/hr /jobs/ASA/Library/Analyst_Programmer_Found_AA_LibraryPS1770112013.pdf To apply for this job, please go to http://www.csusm.edu/about/employment.html, select Job Openings, and search with keyword 'Library' posted under 'Anytime' Brought to you by code4lib jobs: http://jobs.code4lib.org/job/13293/
