Re: [CODE4LIB] Usage Statistics Question
Thank you to everyone who responded to my question, your input is very much appreciated. -Brian Brian McBride Head of Application Development J. Willard Marriott Library University of Utah O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu On Apr 3, 2014, at 12:43 PM, Kerchner, Daniel kerch...@email.gwu.edumailto:kerch...@email.gwu.edu wrote: Hi Brian, A few months ago we built and deployed a simple python/django app that can display real-time availability of public workstations, and collects data on when each workstation is offline (as in, unplugged), in use (a user has logged in), or available (not in use). It collects data on when each usage session started and ended, and also when each period of downtime (offline) started/ended. Feel free to check out our github repo at https://github.com/gwu-libraries/loggins - and the public interface is at computers.library.gwu.eduhttp://computers.library.gwu.edu/ . There's some info on the API at http://computers.library.gwu.edu/usage . It should be fairly easy to define buildings/zones/floors etc. for your specific environment - there shouldn't be anything GWU-specific in there at this point. Please feel free to contact me if you're interested in using it, and I can help with any questions. There are certainly prettier apps out there, but this one works for us right now. *Dan Kerchner* *Senior Software Developer, Scholarly Technology Group * *The George Washington University Libraries Gelman Library2130 H Street, NWWashington, DC 20052202-994-7947 202-994-7947kerch...@gwu.edumailto:kerch...@gwu.edu kerch...@gwu.edumailto:kerch...@gwu.edu* On Thu, Apr 3, 2014 at 2:18 PM, Brian McBride brian.mcbr...@utah.edumailto:brian.mcbr...@utah.eduwrote: Code4lib Team, I was curious what software/systems other organizations are using to track computer usage statics in their computing labs and what stats are being collected? Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library University of Utah O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu
[CODE4LIB] Usage Statistics Question
Code4lib Team, I was curious what software/systems other organizations are using to track computer usage statics in their computing labs and what stats are being collected? Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library University of Utah O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu
Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose
Hi Jenny, We use kayako for our ticketing system. -Brian Brian McBride Head of Application Development J. Willard Marriott Library O: 801.585.7613tel:801.585.7613 F: 801.585.5549tel:801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu On Mar 25, 2014, at 11:52, Jenny Jing jenny.j...@queensu.camailto:jenny.j...@queensu.ca wrote: Hi, All: Thank you very much for your replies! They are very helpful for us to choose our ticketing system. Jenny -Original Message- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Cary Gordon Sent: March-24-14 8:53 PM To: CODE4LIB@LISTSERV.ND.EDUmailto:CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] A ticketing system for internal troubleshooting purpose I have used RT for trouble ticket systems. It fairly straightforward. It's not Zendesk, but it is free. Thanks, Cary On Mar 24, 2014, at 4:18 PM, Marc Chantreux m...@unistra.frmailto:m...@unistra.fr wrote: hello, On Mon, Mar 24, 2014 at 03:43:57PM +, Jenny Jing wrote: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. RT (http://bestpractical.com/docs/rt/4.2/) is installed for years at university of strasbourg and we're planning more usage of it. it comes with a simple and yet rich web UI (with the ability for each users to configure their homepage with results and graphs built with graphical query builder). for automating, it comes with * scripts that can be executed at every stage of the ticket lifecicle * a simple text based rest API * a way to comment, respond, command a ticket by mail you can build associate content with extensions for SLA, KB, FAQ, ... users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. you can reply (also sent to requestor) or comment (just for your eyes) any ticket. It could be an open source or commercial tool. open source with a commercial support. It supports really large scale (it's the resquest tracker for the CPAN community). Does anyone know of something which is good to use? I don't know a lot of them but RT is from far the best i seen (for users *and* administrators). Note that it follows unix philo: RT by itself is just a bug tracker (but a very good one), everything else comes as extension or intercommunication with other systems. hth -- Marc Chantreux Université de Strasbourg, Direction Informatique 14 Rue René Descartes, 67084 STRASBOURG CEDEX ☎: 03.68.85.57.40 http://unistra.fr Don't believe everything you read on the Internet -- Abraham Lincoln
[CODE4LIB] Desk Statistics Software Question
Code4Lib, I am curious what other institutions are using for tracking desk stats? We are evaluating our current solution and wanted to see what what other solutions are available either commercial or open source. Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu
[CODE4LIB] Hospitality Suite
Does anyone know the hospitality suite room number? Thanks Brian Sent from my iPhone
[CODE4LIB] Event Registration System Question
Greeting! I was wondering if anyone out there has found or knows of a good open source solution for event scheduling? We would need users to be able to register, allow instructors to set enrollment caps, and basic email reminder functions. Any information would be great! Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu
[CODE4LIB] ATOM/RSS Feed Archiving Question
Code4lib team! I was wondering if anyone has worked on a projects relating to harvesting and archiving RSS/ATOM feeds from third party sites. Any information would be greatly appreciated. Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edu
[CODE4LIB] Project Management Software Question
Question for all the code4lib developers out there: --What project management software are you using? --What made you choose the system? --Has the system met all of your needs? If not, where does it fail? --Overall opinions? --What systems did you evaluate and decide not to recommend? Any information would be great! Thanks, Brian Brian McBride Head of Application Development J. Willard Marriott Library O: 801.585.7613 F: 801.585.5549 brian.mcbr...@utah.edumailto:brian.mcbr...@utah.edu
