Desktop and Device Administrator
Skokie Public Library
Skokie
This position is responsible for the administration and maintenance of all
Library desktop computers, laptops, tablets, and mobile devices.
Responsibilities will include establishing and enforcing best practices, and
for managing all day-to-day desktop and device provisioning and maintenance
activities; these include MAC and PC imaging, workstation and device security,
software distribution and application management, patch management, and
maintaining asset inventories. This position will also provide Tier 2 help
desk support and, on occasion, Tier 1 support.
**Required education/experience:**
* Bachelor's degree, preferably in Computer Science or a combination of
education and equivalent experience
* At least 3 years of related work experience
**Required skills:**
* In-depth knowledge of modern operating systems including Windows 7/8, Mac
OSX, iOS, and Android
* Experience with Microsoft domain technologies: Active Directory, Group
Policy, DFS-N, WSUS, and KMS
* Experience with Apple Remote Desktop and Apple Profile Manager
* The ability to write scripts for Macs (shell and Applescript) and PCs (cmd,
vbscript, powershell) for specific purposes (trigger events, install software,
change computer settings/policies remotely)
* Experience managing hardware/software in a public environment
* Excellent problem-solving and analytical skills
* Ability to work independently, under deadlines, with minimal supervision
* Quality-focused with a positive customer service and team attitude
* Excellent organizational, written, and verbal communication skills
**Preferred skills:**
* Experience working in a dual authentication environment (Active Directory
and Open Directory)
* Experience with Windows zero/lite touch deployment strategies
* Experience with VDI, Terminal Services, UEM, and application virtualization
* Experience with client management tools such as SCCM, Kace, Altirs, etc.
* Experience with packaging applications for delivery to Macs, using ARD
* Experience with EMM technologies for BYOD, such as MDM and MAM
* Experience with Adobe CS suite, video editing, and audio production
**Duties and responsibilities:**
* Build, support, and maintain the infrastructures required to manage
Windows, OSX, and iOS desktops and devices
* Automate and manage the deployment of all desktop and device operating
systems
* Perform regular patch management to all platforms
* Maintain desktop and device security
* Research, analyze, and recommend desktop and device software and hardware
purchases
* Provide Tier 2 level helpdesk support
* Work on projects as assigned
Physical requirements:
* Strength to lift 50 lbs
* Ability to troubleshoot and install equipment wherever necessary, including
on the floor, under desks, overhead, etc.
Salary range: $44,700-$69,300
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