Re: Battery arrived On Time and on Perfect Condition (Was: Bad Customer support from Truebox.com about a Broken Battery)
you're welcome Kostis, glad everything worked out for you with Truebox. Steve ankostis wrote: Hi, i'm glad to report that the whole matter resolved well. Hours after i had post my complaints on Dec 10 i received an email from Truebox explaining me that they have the good-will to send me a battery, and later they provided me with the tracking-id of the new package. And exactly on week later, Wednesday on Dec 17th i got hold of the new battery. I installed it on my FR, and there it was... the power-button turned to 'orange' and after some hours turned to blue - i had read about these colors in the ML but i never had the chance to see them my self, so far! No more excuses for letting FR get dusty. I want to thank Elsie Lee and Steve Mosher for they were kind enough to offer me a replacement battery, with no exchange! I declined their offer deciding to rely on Truebox, and as i have said, Truebox proved a trustworthy commercial-partner to the openmoko community. I also want to thank the members of the community who posted to this thread their frank support to my problem. I believe that their views encouraged the positive resolution of this matter. Sincere Regards to everybody involved Kostis On Wed, Dec 10, 2008 at 5:20 PM, ankostis ankos...@gmail.com wrote: (At least now i got a reply!) Your reply raises 3 immediate issues: 1) If you were indeed willing to do business with me *before*, why then did you ignore my last 2+1 mails (see next issue), on Oct 31, Dec the 1st and Dec the 5th? 2) Since you claimed to have sent me already 1 battery and got lost, and after i had personally instructed you to choose a service with tracking capabilities from my country's postal-service, why did you choose to ignore that mail? [3] 3) How can you be so sure about whom to blame for the missed delivery of the battery? Why should it be a problem with my postal-service and not yours? How does that attitude imply your willing to do business with me? Ok, the money issue is not so important, but the failed-to-deliver support, it is, therefore i choose to go public with it. It is my attitude not to bargain or blackmail anyone to provide me with decent customer-support, therefore i choose *not* to warn you before sending this complaint mail, but provide you with enough pings' to reply. I need to insist that it was *after* you repeatedly ignored my mails that i went public with this issue. I have been struggling with your services from September, and now it has been 3 months since then. Although that you state publicly that you choose not to do any more business with me, i hope that this mail will encourage you to stand-up to your promises to other OpenMoko adopters for the good of the community. Kostis Anagnostopoulos [3] My mail asking you to choose a service with tracking capabilities: -- Forwarded message -- From: ankostis ankos...@gmail.com Date: Fri, Oct 31, 2008 at 3:34 PM Subject: Re: [Fwd: Re: Problem with new battery] To: Rob Wood r...@truebox.co.uk Hi Rob, i'm very sorry to hear that my problem has cost TrueBox 2 batteries, but i assure you that if i finally end-up with 2 batteries, i will send the spare one back to you, just as an appreciation of your attitude so far, Rob. Yet, at the moment, i have no battery at all! My Home address is: ... Greece My Job Address is: ... Greece You have succesfully sent me my FR at the second-one (job). If you choose that one, i would prefer that the packaging is small so as to avoid any complains on behalf of our support-staff. I don't mind waiting for 1-2 weeks or even more, but i would recommend that your postage-service does indeed provide for package-tracking, in order to avoid any problems this time. (I know, for instance, that the Greek Post-Office provides tracking even for the cheapest of packagings) Thank you in Advance, Kostis Anagnostopoulos On Wed, Dec 10, 2008 at 4:05 PM, Customer Services customerservi...@truebox.co.uk wrote: Kostis It is a real shame that you consider bad mouthing us in public is good practice. We have sent you 2 batteries that have not arrived entirely at our cost, you claim you have not received them but we have no way to verify that is the case. We cannot send batteries with tracking numbers as that increases the cost 3 fold, we have done everything we can to rectify your problem, we cannot be held responsible for courier/postal services in your country. We get complains from customers who ask why we send packages that must be signed for! Whatever we do as a company we cannot make everyone happy, people have different opinions of what should be done. What I will say is that we have many happy customers and your bad mouthing of us in public when we have tried to resolve your problem is not acceptable and you can take it from us now that we will no longer do business with you as an
Battery arrived On Time and on Perfect Condition (Was: Bad Customer support from Truebox.com about a Broken Battery)
Hi, i'm glad to report that the whole matter resolved well. Hours after i had post my complaints on Dec 10 i received an email from Truebox explaining me that they have the good-will to send me a battery, and later they provided me with the tracking-id of the new package. And exactly on week later, Wednesday on Dec 17th i got hold of the new battery. I installed it on my FR, and there it was... the power-button turned to 'orange' and after some hours turned to blue - i had read about these colors in the ML but i never had the chance to see them my self, so far! No more excuses for letting FR get dusty. I want to thank Elsie Lee and Steve Mosher for they were kind enough to offer me a replacement battery, with no exchange! I declined their offer deciding to rely on Truebox, and as i have said, Truebox proved a trustworthy commercial-partner to the openmoko community. I also want to thank the members of the community who posted to this thread their frank support to my problem. I believe that their views encouraged the positive resolution of this matter. Sincere Regards to everybody involved Kostis On Wed, Dec 10, 2008 at 5:20 PM, ankostis ankos...@gmail.com wrote: (At least now i got a reply!) Your reply raises 3 immediate issues: 1) If you were indeed willing to do business with me *before*, why then did you ignore my last 2+1 mails (see next issue), on Oct 31, Dec the 1st and Dec the 5th? 2) Since you claimed to have sent me already 1 battery and got lost, and after i had personally instructed you to choose a service with tracking capabilities from my country's postal-service, why did you choose to ignore that mail? [3] 3) How can you be so sure about whom to blame for the missed delivery of the battery? Why should it be a problem with my postal-service and not yours? How does that attitude imply your willing to do business with me? Ok, the money issue is not so important, but the failed-to-deliver support, it is, therefore i choose to go public with it. It is my attitude not to bargain or blackmail anyone to provide me with decent customer-support, therefore i choose *not* to warn you before sending this complaint mail, but provide you with enough pings' to reply. I need to insist that it was *after* you repeatedly ignored my mails that i went public with this issue. I have been struggling with your services from September, and now it has been 3 months since then. Although that you state publicly that you choose not to do any more business with me, i hope that this mail will encourage you to stand-up to your promises to other OpenMoko adopters for the good of the community. Kostis Anagnostopoulos [3] My mail asking you to choose a service with tracking capabilities: -- Forwarded message -- From: ankostis ankos...@gmail.com Date: Fri, Oct 31, 2008 at 3:34 PM Subject: Re: [Fwd: Re: Problem with new battery] To: Rob Wood r...@truebox.co.uk Hi Rob, i'm very sorry to hear that my problem has cost TrueBox 2 batteries, but i assure you that if i finally end-up with 2 batteries, i will send the spare one back to you, just as an appreciation of your attitude so far, Rob. Yet, at the moment, i have no battery at all! My Home address is: ... Greece My Job Address is: ... Greece You have succesfully sent me my FR at the second-one (job). If you choose that one, i would prefer that the packaging is small so as to avoid any complains on behalf of our support-staff. I don't mind waiting for 1-2 weeks or even more, but i would recommend that your postage-service does indeed provide for package-tracking, in order to avoid any problems this time. (I know, for instance, that the Greek Post-Office provides tracking even for the cheapest of packagings) Thank you in Advance, Kostis Anagnostopoulos On Wed, Dec 10, 2008 at 4:05 PM, Customer Services customerservi...@truebox.co.uk wrote: Kostis It is a real shame that you consider bad mouthing us in public is good practice. We have sent you 2 batteries that have not arrived entirely at our cost, you claim you have not received them but we have no way to verify that is the case. We cannot send batteries with tracking numbers as that increases the cost 3 fold, we have done everything we can to rectify your problem, we cannot be held responsible for courier/postal services in your country. We get complains from customers who ask why we send packages that must be signed for! Whatever we do as a company we cannot make everyone happy, people have different opinions of what should be done. What I will say is that we have many happy customers and your bad mouthing of us in public when we have tried to resolve your problem is not acceptable and you can take it from us now that we will no longer do business with you as an individual because of that. ankostis wrote: Hi, as a last resort i'm reporting publicly my problems regarding a
