Scott, I have seen this happen before. The SM delivery log is not deleting the
messages. They are never making it to delivery so there is no entry. I have
found the culprit to be Smartermail’s SpamAssassin. Disable SpamAssassin then
go to your spool via the SM admin interface and force delivery on the messages.
They will go out.
Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3605 x7016
Mobile: 931-284-9291
MBF
From: community@mailsbestfriend.com [mailto:community@mailsbestfriend.com] On
Behalf Of David Barker
Sent: Thursday, October 17, 2013 4:55 PM
To: community@mailsbestfriend.com
Subject: [MBF]Re: Smartermail, Delays and non-delivered messages
Is there a spam filter on the user account or domain that is deleting the
message ? Users have the ability to setup their own filters in SM which can
cause this.
David Barker
Mail’s Best Friend
Email : david.bar...@mailsbestfriend.com
Web : www.mailsbestfriend.com http://www.mailsbestfriend.com/
Office: 866.919.2075
cid:image001.png@01CE2B2E.8B3E9EF0
From: community@mailsbestfriend.com [mailto:community@mailsbestfriend.com] On
Behalf Of Scott Fosseen - Prairie Lakes AEA
Sent: Thursday, October 17, 2013 5:51 PM
To: community@mailsbestfriend.com
Subject: [MBF]Smartermail, Delays and non-delivered messages
I have several of my customers complaining about messages that are either
delayed, or not delivered. When I look in the logs I see no issues with the
messages they say are delayed.
We did find one message that in the Smartermail Delivery logs said it was
deleted due to a filter. I looked at my spam settings for Smartermail, and all
I have enabled is Declude. I don’t understand why the Smartermail Delivery log
deleted the message. Most of my customers said this started about 1 week and a
half ago.
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