Re: [CGUYS] just one..
Well, I'd do my part, but the *%^ing Verizon site won't allow me to add the DVR option when ordering FIoS. It always errors out saying that the number of set top boxes doesn't match the number of TVs to be connected (it does). I've tried it both IE and Firefox. And of course, the sales staff only works M-F, so I can't call them to order on a weekend. That doesn't seem a terribly well thought-out business decision. It's kind of frustrating when you try and give a company your money and business, but they don't hire staff that can code a web page properly that will allow you to do that. So now, I've tried twice to get Verizon on the phone to place my order and after descending phone tree hell deep into the bowels of the company, I get cut off (at the same point) each time before being transferred to FIoS customer service. Wow. Just wow. This does not bode well. Is Verizon *sure* they want my money? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
So now, I've tried twice to get Verizon on the phone to place my order and after descending phone tree hell deep into the bowels of the company, I get cut off (at the same point) each time before being transferred to FIoS customer service. Wow. Just wow. This does not bode well. Is Verizon *sure* they want my money? I found that the solution was, after verifying my telephone number, was to yell OPERATOR into the phone. It transferred me to a human toot sweet, who, unlike the computerized system, was actually helpful. I also found out while on the phone, that the DVR replaces one of the set top boxes, so that's why I kept getting the error on the web site about the number of set tops and connections not matching. Of course, the web page says absolutely nothing about this nor offers any guidance. Grr. On the plus side, the bundle price was less over the phone than on the web, even though there were web only discounts. I'm sure there's a catch I don't see yet. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
I found that the solution was, after verifying my telephone number, was to yell OPERATOR into the phone Maybe they have this: http://www.wired.com/gadgets/miscellaneous/news/2004/02/62184 Anyway, don't forget www.gethuman.com. Their solution for FiOS is to press 0 at every prompt. Not that that will necessarily help: their grade for the -human- service (i.e., how good is the service -after- you get a human) is F. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Of course, the web page says absolutely nothing about this nor offers any guidance. Grr. Mind sending me that URL? I don't know if I can do anything to improve it but I'm willing to give it a shot. On the plus side, the bundle price was less over the phone than on the web, even though there were web only discounts. I'm sure there's a catch I don't see yet. Keep me informed. I'm pleased that you were able to get through but I'm very concerned that it wasn't easier. I am particularly interested in knowing how smoothly the installation goes and what your opinion of the product is. I know what you think of my customer service and you have every right to vent. If I can't deliver I have no reason to expect that you would become my customer. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Mind sending me that URL? I don't know if I can do anything to improve it but I'm willing to give it a shot. You've got to log in to get to that point. Basically, you just need to try and build a FiOS bundle order. I am particularly interested in knowing how smoothly the installation goes and what your opinion of the product is. I know what you think of my customer service and you have every right to vent. If I can't deliver I have no reason to expect that you would become my customer. Will do. I'm supposed to get it Friday, but it's an *all day* installation window. If I wanted a 4-hour window, I would have to wait 3 weeks. It works out though, I wanted a 3 day weekend anyway. ;-) * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
You've got to log in to get to that point. Basically, you just need to try and build a FiOS bundle order. Er, ah, ahem, I live in DC. I would be willing to ditch my RCN cable and my Verizon DSL in a New York minute if I could get better service from my own company. That may happen in my lifetime but I'm not exactly holding my breath here. Yes we (sort of) have regulatory approval in DC. That's a good thing. But I'm in a multi unit dwelling and those are historically less likely to benefit from a rollout. Actually RCN built out my building with great fanfare as one of their target locations sometime in 2000 as a part of their attempt to compete with Comcast (nee DC Cablevision). But RCN is marginally less expensive than Comcast at this point in time, although I am pretty pissed at them right now for being down for Monday Night Football last week and for not being able to find my account on their pay by phone system. I've been satisfied with the DSL I get from Verizon but I wish it was faster. It's certainly priced attractively. As an employee I don't get a discount on the DSL (but I do get what amounts to half price on my local dialtone). So that is the boat I'm in. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] just one..
http://www.japantoday.com/category/technology/view/kddi-to-launch-1gbps-fiber-optic-service-in-oct Tokyo to get speeds up to 1gbit up and down. *sigh* I realize there is a helluva lot of land to wire here in the US...but can we get just ONE city wired properly? Just one? How about half of one? It can be a small city...something with an area the size of say a large football stadium. Anything. How about just get most people so they have 1/33rd of what they are getting in Tokyo? We'd still be able to suck really bad in broadband deployment, we don't have to leadcan we just get something going? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Tokyo to get speeds up to 1gbit up and down. *sigh* At that rate you'll exceed Comcast's cap in under 10 minutes. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
...can we just get something going? I can understand your frustration. I have the technology to deliver gigabit speeds. And I do it, but the cost is way out of line with what a typical residential user is willing to pay. The deep-pocket customers like the government and large corporations are willing to pay my rates and cover my costs. They get what they pay for. If you want GigE I'll sell it to you. But be prepared for some sticker shock, is all I can say. As far as the infrastructure, I am building out as fast as I can. Y5,985 is about $54.00 US. I can't do that right now and make a profit. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
On Sun, Sep 28, 2008 at 5:56 PM, Eric S. Sande [EMAIL PROTECTED] wrote: I have the technology to deliver gigabit speeds. And I do it, but the cost is way out of line with what a typical residential user is willing to pay. ... As far as the infrastructure, I am building out as fast as I can. Y5,985 is about $54.00 US. I can't do that right now and make a profit. Not every business needs to cover all the costs right away. Sometimes business invest for the future to get the technology or infrastructure and recoup those costs over a year or three. Unfortunately, that kind of approach is not appreciated much in the current short-term business view. -- John DeCarlo, My Views Are My Own * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
9.23 minutes bucko! On Sun, Sep 28, 2008 at 2:39 PM, Tom Piwowar [EMAIL PROTECTED] wrote: Tokyo to get speeds up to 1gbit up and down. *sigh* At that rate you'll exceed Comcast's cap in under 10 minutes. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Too bad none of the telcos used those tax incentives and rebates to build infrastructure like they said they would. On Sun, Sep 28, 2008 at 2:56 PM, Eric S. Sande [EMAIL PROTECTED] wrote: ...can we just get something going? I can understand your frustration. I have the technology to deliver gigabit speeds. And I do it, but the cost is way out of line with what a typical residential user is willing to pay. The deep-pocket customers like the government and large corporations are willing to pay my rates and cover my costs. They get what they pay for. If you want GigE I'll sell it to you. But be prepared for some sticker shock, is all I can say. As far as the infrastructure, I am building out as fast as I can. Y5,985 is about $54.00 US. I can't do that right now and make a profit. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Not every business needs to cover all the costs right away. Sometimes business invest for the future to get the technology or infrastructure and recoup those costs over a year or three. I understand that. Maybe I should suspend my dividend (which has never happened) or go into debt (which has never happened). My shareholders would, literally, kill me. Not that I speak for any business, as you say my views are my own. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
I understand that. Maybe I should suspend my dividend (which has never happened) or go into debt (which has never happened). My shareholders would, literally, kill me. Not that I speak for any business, as you say my views are my own. Well, I'd do my part, but the *%^ing Verizon site won't allow me to add the DVR option when ordering FIoS. It always errors out saying that the number of set top boxes doesn't match the number of TVs to be connected (it does). I've tried it both IE and Firefox. And of course, the sales staff only works M-F, so I can't call them to order on a weekend. That doesn't seem a terribly well thought-out business decision. It's kind of frustrating when you try and give a company your money and business, but they don't hire staff that can code a web page properly that will allow you to do that. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
I feel the same way with my local telco..I'm perfectly happy to pay more for faster internet...instead they have me paying more for slow dsl. It's sad when I realize I had 4x the speed 6 years ago. Sliding backwards ever so quickly. Mike On Sun, Sep 28, 2008 at 4:42 PM, Jeff Wright [EMAIL PROTECTED] wrote: I understand that. Maybe I should suspend my dividend (which has never happened) or go into debt (which has never happened). My shareholders would, literally, kill me. Not that I speak for any business, as you say my views are my own. Well, I'd do my part, but the *%^ing Verizon site won't allow me to add the DVR option when ordering FIoS. It always errors out saying that the number of set top boxes doesn't match the number of TVs to be connected (it does). I've tried it both IE and Firefox. And of course, the sales staff only works M-F, so I can't call them to order on a weekend. That doesn't seem a terribly well thought-out business decision. It's kind of frustrating when you try and give a company your money and business, but they don't hire staff that can code a web page properly that will allow you to do that. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
It's kind of frustrating when you try and give a company your money and business, but they don't hire staff that can code a web page properly that will allow you to do that. Jeff, I appreciate your concerns and I am sorry that this issue occurred. Perhaps the website is badly designrd. A lot of times a business gets so big that it forgets about what the user experience is. I can't explain the immediate failure or even assure you that I am taking steps to rectify it. I deplore the failure of our customer service and I trust that your experience will improve. But, I'm always open to your input and if I can do it better I will listen. I still have responsibility for my network and as a manager I owe you a response. i * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] just one..
Thanks Eric. Not that I thought you had anything to do with it per sejust venting. -Original Message- Jeff, I appreciate your concerns and I am sorry that this issue occurred. Perhaps the website is badly designrd. A lot of times a business gets so big that it forgets about what the user experience is. I can't explain the immediate failure or even assure you that I am taking steps to rectify it. I deplore the failure of our customer service and I trust that your experience will improve. But, I'm always open to your input and if I can do it better I will listen. I still have responsibility for my network and as a manager I owe you a response. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
