You don't *need* staff. More on that in a second.
We recently onboarded our newest teammate and here's a collection of the
"tasks" and responsibilities we broke down for her to learn during
onboarding. Funny enough, we never had all of this written down before a
few months ago, so hopefully this helps you and others in some way!
Now, we started out with <30 desks, so I can imagine looking at this and
going "jesus that's a lot of stuff!" Just remember that what you see here
is the result of many years of growth, practice, and evolution.
https://paper.dropbox.com/doc/Stuff-our-team-does-rmP5YntPSxp3vajct3VAy
The bigger question is - do you WANT to hire someone? Can you afford it?
Will it free up your time to work on higher value tasks?
When we were 18 months old I didn't *want* to hire someone but I knew I
needed to. I highly recommend listening to this story about that decision:
https://listen.coworkingweekly.com/446e0ef4
Practically speaking, small spaces especially can do reasonably well by
making non-member visits by appointment only and setting the right
expectations with your members. Angel from Cohere has shared quite a bit
about how she's run her space as a solo founder with help from members.
You don't *need* to hire a community manager. But that does mean your
existing members need to be on board to help guide new members. Doing that
successfully is all about setting expectations, and has a lot to do with
the people you've got in the room. This also really depends on your long
personal term goals.
But I would caution you against thinking that you can just put people in a
room and things "just work." Besides the day-to-day operations (which isn't
even a full time job with our 300 member community, thanks to good systems
and member expectations) it's pretty important to have someone there to
listen, observe, and understand what's going on in your membership so you
can keep making things better.
Finally, in my experience, not a lot changes between 8 and 30 desks except
for the amount of trash and dishes.
What *does* change is running multiple spaces. Is there a reason you're
thinking about a second location, rather than a single location that's
simply larger than the first?
On Fri, May 18, 2018 at 11:07 AM wrote:
> Hi to everyone,
>
>
>
> Thanks to everyone that contributes to this group, it has helped me
> enormously.
>
> I´ve been running a small (8 desks) coworking space since last December
> and now I´m looking to open a second space of 30 desks.
>
>
>
> What are the daily tasks that come from running a small coworking? Do I
> need to hire Staff people?
>
>
>
> For now, I´m planning on running by myself all the marketing and
> commercial matters. How much time can this take me?
>
> Also, do I need to hire someone else that works as a community manager and
> takes care of the daily stuff that coworkers require?
>
>
>
> Any thoughts are appreciated
>
>
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