RE: Helpful Bug Reporting (setup.exe)
-Original Message- From: Dockeen [mailto:[EMAIL PROTECTED]] Sent: Wednesday, May 15, 2002 10:38 AM To: [EMAIL PROTECTED] Subject: Helpful Bug Reporting (setup.exe) When you are reporting an error, try to think like someone who is trying to solve the problem! In the case of setup.exe problems make sure to include: Thank you! Nice summary. Cheers, Rob -- Unsubscribe info: http://cygwin.com/ml/#unsubscribe-simple Bug reporting: http://cygwin.com/bugs.html Documentation: http://cygwin.com/docs.html FAQ: http://cygwin.com/faq/
Helpful Bug Reporting (setup.exe)
When you are reporting an error, try to think like someone who is trying to solve the problem! In the case of setup.exe problems make sure to include: (1) What version of setup you are using. Its on the first screen you get after running setup, right below the symbol. If you have any doubt that it is the latest, go back to the Cygwin home page, hit refresh a couple of times, and download again. (2) Tell how you are running setup. Are you doing a full install or an incremental update. Are you doing an install from the internet or a download to local directory followed by an install from there. Are you doing a direct connect or IE5? What mirror? Tell them what path you took before your crash. Oh yeah, note things you have done like, throwing away all previous material in your install directory, uninstalling the previous version of Cygwin, anything of that nature. (3) Make the archives a daily (or more) reading experience. I don't know how they keep their patience when someone is the 19th person in the last two days to report something. Make sure http://sources.redhat.com/ml/cygwin/ is in your favorites, (refresh) and read often. This will help avoid the me too effect. A bunch of me toos does not get things fixed faster. Try not to just report a problem, try to contribute to the solution. You can do that even is you are as bad at gdb as *I* am. Wayne Keen -- Unsubscribe info: http://cygwin.com/ml/#unsubscribe-simple Bug reporting: http://cygwin.com/bugs.html Documentation: http://cygwin.com/docs.html FAQ: http://cygwin.com/faq/
Re: Helpful Bug Reporting (setup.exe)
On Wed, 15 May 2002 06:38:24 +0600 Dockeen [EMAIL PROTECTED] wrote: When you are reporting an error, try to think like someone who is trying to solve the problem! In the case of setup.exe problems make sure to include: (1) What version of setup you are using. Its on the first screen you get after running setup, right below the symbol. If you have any doubt that it is the latest, go back to the Cygwin home page, hit refresh a couple of times, and download again. The version number is also on the startup line in setup.log and setup.log.full. Those files are either in /var/log/ or the download local directory. Making a copy of setup.log.full after a problem run is also a good idea so it will be available later if someone asks for information from it. The file is written anew every run, so if you don't save it before the next run it is gone. -- Mac :}) ** I normally forward private questions to the appropriate mail list. ** Ask Smarter: http://www.tuxedo.org/~esr/faqs/smart-questions.html Give a hobbit a fish and he eats fish for a day. Give a hobbit a ring and he eats fish for an age. -- Unsubscribe info: http://cygwin.com/ml/#unsubscribe-simple Bug reporting: http://cygwin.com/bugs.html Documentation: http://cygwin.com/docs.html FAQ: http://cygwin.com/faq/
