Bug#813805: Package: otrs Version: 5.0.6-1~bpo8+1;3.3.9-3

2016-02-22 Thread alex bachmer 
Am 15.02.2016 um 11:44 schrieb Patrick Matthäi:
> Am 05.02.2016 um 12:53 schrieb alex bachmer:
>> Package: otrs
>> Source: otrs2
>> Version: 5.0.6-1~bpo8+1
>> Installed-Size: 227
>> Maintainer: Patrick Matthäi 
>> Architecture: all
>> Depends: otrs2
>> Description-en: Open Ticket Request System (OTRS 5)
>>   OTRS is an Open source Ticket Request System (also well known as
>>   trouble ticket system) with many features to manage customer telephone
>>   calls and e-mails. The system is built to allow your support, sales,
>>   pre-sales, billing, internal IT, helpdesk, etc. department to react
>>   quickly to inbound inquiries.
>>   .
>>   This package depends on the otrs2 5.x series package.
>> Description-md5: 8e0a7b6c0c591bed07ede62404238eb1
>> Homepage: http://www.otrs.org
>> Section: web
>> Priority: optional
>> Filename: pool/main/o/otrs2/otrs_5.0.6-1~bpo8+1_all.deb
>> Size: 198484
>> MD5sum: 91db5a75a732c02c7cfbbcff2527b628
>> SHA1: 9aed0cf1cc6e393195129377b003d003af0d576c
>> SHA256: b648c6bb61fbec3f0487ef2ef6df18c8405aad3287933e7586a2d1662caa991f
>>
>> Package: otrs
>> Source: otrs2
>> Version: 3.3.9-3
>> Installed-Size: 232
>> Maintainer: Patrick Matthäi 
>> Architecture: all
>> Depends: otrs2
>> Description-en: Open Ticket Request System (OTRS 3)
>>   OTRS is an Open source Ticket Request System (also well known as
>>   trouble ticket system) with many features to manage customer telephone
>>   calls and e-mails. The system is built to allow your support, sales,
>>   pre-sales, billing, internal IT, helpdesk, etc. department to react
>>   quickly to inbound inquiries. For a detailed documentation see package
>>   otrs-doc-en or otrs-doc-de.
>>   .
>>   This package depends on the otrs2 3.x series package.
>> Description-md5: 82b96b585b49727738ceb801d1535372
>> Homepage: http://www.otrs.org
>> Tag: devel::lang:sql, interface::web, network::server, role::program,
>>   web::application, works-with::bugs, works-with::db, works-with::mail
>> Section: web
>> Priority: optional
>> Filename: pool/main/o/otrs2/otrs_3.3.9-3_all.deb
>> Size: 183970
>> MD5sum: 6fd18cc0935ab59814c5dc48b5dc5095
>> SHA1: d61a30900a2332c5ed81d75d4bd3c5b7bd2224cf
>> SHA256: 21c89d52f77446aecd2b54695eb07104196998101bb08c1c7fba25311cae86e0
>>
>>
>>
>> Hi
>>
>>
>> After installing otrs, if i want to work on a ticket, i get the
>> following error:
>>
>> (a messagebox apears with this message)
>> "An error occurred! Do you want to see the complete error message?"
>>
>> after pressing ok button, it shows me:
>>
>> "CKEDITOR.instances[EditorID] is undefined"
>>
>> I use version:5.0.6-1~bpo8+1, but both version shows me the same error.
>>
>> thank you for your help
>>
>> alex
>>
>>
> 
> I can not reproduce your issue. I am also using the bpo package here in
> a bigger company..
> Can you reproduce this issue on a _fresh_ system with a _fresh_ browser?
> 
Hi

figured out, that the problem only occurs with iceweasel. If i change my
browser, i have no problems.

Sorry about that and thanks for your reply.

I´ll reconfigure iceweasel.

greets alex



signature.asc
Description: OpenPGP digital signature

Bug#813805: Package: otrs Version: 5.0.6-1~bpo8+1;3.3.9-3

2016-02-15 Thread Patrick Matthäi 

Am 05.02.2016 um 12:53 schrieb alex bachmer:

Package: otrs
Source: otrs2
Version: 5.0.6-1~bpo8+1
Installed-Size: 227
Maintainer: Patrick Matthäi 
Architecture: all
Depends: otrs2
Description-en: Open Ticket Request System (OTRS 5)
  OTRS is an Open source Ticket Request System (also well known as
  trouble ticket system) with many features to manage customer telephone
  calls and e-mails. The system is built to allow your support, sales,
  pre-sales, billing, internal IT, helpdesk, etc. department to react
  quickly to inbound inquiries.
  .
  This package depends on the otrs2 5.x series package.
Description-md5: 8e0a7b6c0c591bed07ede62404238eb1
Homepage: http://www.otrs.org
Section: web
Priority: optional
Filename: pool/main/o/otrs2/otrs_5.0.6-1~bpo8+1_all.deb
Size: 198484
MD5sum: 91db5a75a732c02c7cfbbcff2527b628
SHA1: 9aed0cf1cc6e393195129377b003d003af0d576c
SHA256: b648c6bb61fbec3f0487ef2ef6df18c8405aad3287933e7586a2d1662caa991f

Package: otrs
Source: otrs2
Version: 3.3.9-3
Installed-Size: 232
Maintainer: Patrick Matthäi 
Architecture: all
Depends: otrs2
Description-en: Open Ticket Request System (OTRS 3)
  OTRS is an Open source Ticket Request System (also well known as
  trouble ticket system) with many features to manage customer telephone
  calls and e-mails. The system is built to allow your support, sales,
  pre-sales, billing, internal IT, helpdesk, etc. department to react
  quickly to inbound inquiries. For a detailed documentation see package
  otrs-doc-en or otrs-doc-de.
  .
  This package depends on the otrs2 3.x series package.
Description-md5: 82b96b585b49727738ceb801d1535372
Homepage: http://www.otrs.org
Tag: devel::lang:sql, interface::web, network::server, role::program,
  web::application, works-with::bugs, works-with::db, works-with::mail
Section: web
Priority: optional
Filename: pool/main/o/otrs2/otrs_3.3.9-3_all.deb
Size: 183970
MD5sum: 6fd18cc0935ab59814c5dc48b5dc5095
SHA1: d61a30900a2332c5ed81d75d4bd3c5b7bd2224cf
SHA256: 21c89d52f77446aecd2b54695eb07104196998101bb08c1c7fba25311cae86e0



Hi


After installing otrs, if i want to work on a ticket, i get the
following error:

(a messagebox apears with this message)
"An error occurred! Do you want to see the complete error message?"

after pressing ok button, it shows me:

"CKEDITOR.instances[EditorID] is undefined"

I use version:5.0.6-1~bpo8+1, but both version shows me the same error.

thank you for your help

alex




I can not reproduce your issue. I am also using the bpo package here in 
a bigger company..

Can you reproduce this issue on a _fresh_ system with a _fresh_ browser?

--
/*
Mit freundlichem Gruß / With kind regards,
 Patrick Matthäi
 GNU/Linux Debian Developer

  Blog: http://www.linux-dev.org/
E-Mail: pmatth...@debian.org
patr...@linux-dev.org
*/

Bug#813805: Package: otrs Version: 5.0.6-1~bpo8+1;3.3.9-3

2016-02-05 Thread alex bachmer 
Package: otrs
Source: otrs2
Version: 5.0.6-1~bpo8+1
Installed-Size: 227
Maintainer: Patrick Matthäi 
Architecture: all
Depends: otrs2
Description-en: Open Ticket Request System (OTRS 5)
 OTRS is an Open source Ticket Request System (also well known as
 trouble ticket system) with many features to manage customer telephone
 calls and e-mails. The system is built to allow your support, sales,
 pre-sales, billing, internal IT, helpdesk, etc. department to react
 quickly to inbound inquiries.
 .
 This package depends on the otrs2 5.x series package.
Description-md5: 8e0a7b6c0c591bed07ede62404238eb1
Homepage: http://www.otrs.org
Section: web
Priority: optional
Filename: pool/main/o/otrs2/otrs_5.0.6-1~bpo8+1_all.deb
Size: 198484
MD5sum: 91db5a75a732c02c7cfbbcff2527b628
SHA1: 9aed0cf1cc6e393195129377b003d003af0d576c
SHA256: b648c6bb61fbec3f0487ef2ef6df18c8405aad3287933e7586a2d1662caa991f

Package: otrs
Source: otrs2
Version: 3.3.9-3
Installed-Size: 232
Maintainer: Patrick Matthäi 
Architecture: all
Depends: otrs2
Description-en: Open Ticket Request System (OTRS 3)
 OTRS is an Open source Ticket Request System (also well known as
 trouble ticket system) with many features to manage customer telephone
 calls and e-mails. The system is built to allow your support, sales,
 pre-sales, billing, internal IT, helpdesk, etc. department to react
 quickly to inbound inquiries. For a detailed documentation see package
 otrs-doc-en or otrs-doc-de.
 .
 This package depends on the otrs2 3.x series package.
Description-md5: 82b96b585b49727738ceb801d1535372
Homepage: http://www.otrs.org
Tag: devel::lang:sql, interface::web, network::server, role::program,
 web::application, works-with::bugs, works-with::db, works-with::mail
Section: web
Priority: optional
Filename: pool/main/o/otrs2/otrs_3.3.9-3_all.deb
Size: 183970
MD5sum: 6fd18cc0935ab59814c5dc48b5dc5095
SHA1: d61a30900a2332c5ed81d75d4bd3c5b7bd2224cf
SHA256: 21c89d52f77446aecd2b54695eb07104196998101bb08c1c7fba25311cae86e0



Hi


After installing otrs, if i want to work on a ticket, i get the
following error:

(a messagebox apears with this message)
"An error occurred! Do you want to see the complete error message?"

after pressing ok button, it shows me:

"CKEDITOR.instances[EditorID] is undefined"

I use version:5.0.6-1~bpo8+1, but both version shows me the same error.

thank you for your help

alex




signature.asc
Description: OpenPGP digital signature