Package: src:linux
Version: 4.9.30-2+deb9u2
Severity: normal
Dear Maintainer,
* What led up to the situation?
On a hot day two drives in my eSATA connected Sandisk TowerRAID TR8M+B
failed. After removing the drives I'm receiving repeated softreset messages -
even with entirely new equipment (except for the server itself)
This system worked without issue for almost a year. Previous
incarnations (another server with same NAS) worked for even longer.
The messages received in dmesg (and across the screen) are:
[ 258.182103] ata3: link is slow to respond, please be patient (ready=0)
[ 282.190796] ata3: softreset failed (device not ready)
[ 282.190862] ata3: limiting SATA link speed to 1.5 Gbps
[ 282.190864] ata3: hard resetting link
[ 282.914095] ata3: SATA link down (SStatus 100 SControl 310)
[ 282.914104] ata3: EH complete
[ 282.915391] ata3: exception Emask 0x10 SAct 0x0 SErr 0x404 action 0xe
frozen
[ 282.915460] ata3: irq_stat 0x8040, connection status changed
[ 282.915522] ata3: SError: { CommWake DevExch }
[ 282.915579] ata3: hard resetting link
[ 290.005120] device vlan35 entered promiscuous mode
[ 290.005132] device eth0 entered promiscuous mode
[ 292.932185] ata3: softreset failed (device not ready)
[ 292.932251] ata3: hard resetting link
[ 299.197731] ata3: failed to reset engine (errno=-5)
[ 303.429384] ata3: softreset failed (1st FIS failed)
[ 303.429452] ata3: hard resetting link
[ 310.194426] ata3: failed to reset engine (errno=-5)
[ 338.896868] ata3: softreset failed (1st FIS failed)
[ 338.896943] ata3: limiting SATA link speed to 1.5 Gbps
[ 338.896945] ata3: hard resetting link
[ 340.119629] ata3: SATA link down (SStatus 100 SControl 310)
[ 340.119640] ata3: EH complete
[ 340.120968] ata3: exception Emask 0x10 SAct 0x0 SErr 0x404 action 0xe
frozen
[ 340.121048] ata3: irq_stat 0x8040, connection status changed
[ 340.121114] ata3: SError: { CommWake DevExch }
[ 340.121179] ata3: hard resetting link
[ 350.137287] ata3: softreset failed (device not ready)
[ 350.137359] ata3: hard resetting link
[ 356.402847] ata3: failed to reset engine (errno=-5)
[ 360.626520] ata3: softreset failed (1st FIS failed)
[ 360.626587] ata3: hard resetting link
[ 372.094712] ata3: link is slow to respond, please be patient (ready=0)
[ 395.594524] ata3: softreset failed (device not ready)
[ 395.594592] ata3: limiting SATA link speed to 1.5 Gbps
[ 395.594594] ata3: hard resetting link
[ 396.317785] ata3: SATA link down (SStatus 100 SControl 310)
[ 396.317797] ata3: EH complete
[ 396.319185] ata3: exception Emask 0x10 SAct 0x0 SErr 0x404 action 0xe
frozen
[ 396.319263] ata3: irq_stat 0x8040, connection status changed
[ 396.319326] ata3: SError: { CommWake DevExch }
[ 396.319389] ata3: hard resetting link
[ 402.579341] ata3: failed to reset engine (errno=-5)
[ 406.818948] ata3: softreset failed (1st FIS failed)
[ 406.819017] ata3: hard resetting link
[ 416.844648] ata3: softreset failed (device not ready)
* What exactly did you do (or not do) that was effective (or
ineffective)?
The following actions have been taken so far, none of which are
successful:
- Upgraded Dell R210 II's BIOS
- Purchased an entirely new Sandisk TowerRAID TR8M+B
- Replaced the eSATA card - moving from SIL chipset to Marvell
- Replaced all hard drives with brand new 3TB drives.
- Upgraded OS from Debian Jessie to Debian Stretch
- Ensured BIOS was set for maximum performance and not power saving.
- Added noapic, acpi=off, and apm=off kernel parameter options.
- Performed a full on-board health check (part of the Dell on-board
management abilities), finding no issues.
- Performed an extensive memory test, finding no issues.
* What was the outcome of this action?
None of the above have helped fix or alter this issue.
* What outcome did you expect instead?
The timeouts are preventing the external eSATA drives from functioning.
-- Package-specific info:
** Version:
Linux version 4.9.0-3-amd64 (debian-ker...@lists.debian.org) (gcc version 6.3.0
20170516 (Debian 6.3.0-18) ) #1 SMP Debian 4.9.30-2+deb9u2 (2017-06-26)
** Command line:
BOOT_IMAGE=/vmlinuz-4.9.0-3-amd64 root=/dev/mapper/qub4rt-rootfs ro noapic
acpi=off apm=off
** Not tainted
** Kernel log:
Unable to read kernel log; any relevant messages should be attached
** Model information
sys_vendor: Dell Inc.
product_name: PowerEdge R210 II
product_version:
chassis_vendor: Dell Inc.
chassis_version:
bios_vendor: Dell Inc.
bios_version: 2.2.3
board_vendor: Dell Inc.
board_name: 03X6X0
board_version: A00
** Loaded modules:
nf_conntrack_ipv6
nf_defrag_ipv6
ip6table_filter
ip6_tables
ipt_MASQUERADE
nf_nat_masquerade_ipv4
xt_nat
iptable_nat
nf_nat_ipv4
nf_nat
xt_TCPMSS
nf_conntrack_ipv4
nf_defrag_ipv4
xt_mac
ipt_REJECT
nf_reject_ipv4
xfrm_user
xt_policy
xt_comment
