Package: hplip Version: 3.16.11+repack0-3 Severity: normal Tags: upstream Dear Maintainer,
* What led up to the situation? Tried to print PDF from evince * What exactly did you do (or not do) that was effective (or ineffective)? Pressed the print button * What was the outcome of this action? The print job "stopped" * What outcome did you expect instead? Some printed paper. Looking in the cups error_log I see: D [19/Oct/2017:14:03:08 +0200] [Job 2204] File \"/usr/share/hplip/base/sixext.py\", line 109, in to_bytes_utf8 D [19/Oct/2017:14:03:08 +0200] [Job 2204] return s.encode(\"utf-8\") D [19/Oct/2017:14:03:08 +0200] [Job 2204] UnicodeEncodeError: \'utf-8\' codec can\'t encode character \'\\udcc3\' in position 19: surrogates not allowed This appears to be the launchpad bug: https://bugs.launchpad.net/hplip/+bug/1498366 A simple, possibly incorrect, fix is: --- /usr/share/hplip/base/sixext.py.orig 2017-05-04 18:35:44.000000000 +0200 +++ /usr/share/hplip/base/sixext.py 2017-10-19 17:40:51.946105373 +0200 @@ -106,7 +106,7 @@ def to_bytes_utf8(s): - return s.encode("utf-8") + return s.encode("utf-8", errors="surrogateescape") def to_string_utf8(s): -- Package-specific info: Saving output in log file: /home/john/hp-check.log HP Linux Imaging and Printing System (ver. 3.16.11) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version warning: 2-9.1 version is not supported. Using 2-8.6 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) GNU/Linux Host: persic Proc: 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) GNU/Linux Distribution: 2 9.1 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.16.11 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 2 distro 9.1 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.16.11 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip html=/usr/share/doc/hplip-doc icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.16.11 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.16.11 Current contents of '~/.hplip/hplip.conf' file: [last_used] device_uri = hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=192.168.6.18 [installation] version = 3.16.11 date_time = 10/19/17 17:47:40 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> ------------------------ | General Dependencies | ------------------------ libpthread libpthread - POSIX threads library REQUIRED - b'2.24' OK - error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed' error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.3 MISSING 'python3-devel needs to be installed' python3-xml Python XML libraries REQUIRED - 2.2.0 OK - python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - sane SANE - Scanning library REQUIRED - - OK - error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 MISSING 'libcrypto needs to be installed' python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK - error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed' python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.3 OK - error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed' error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' ------------------------- | External Dependencies | ------------------------- error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed' network network -wget OPTIONAL - 1.18 OK - gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.20 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - error: dbus DBus - Message bus system REQUIRED - 1.10.22 MISSING 'DBUS may not be installed or not running' error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed' scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK - error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' -------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 6.3.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.16.11 OK - cupsext CUPS-Extension REQUIRED - 3.16.11 OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK - '/etc/sane.d/dll.d/hpaio' not found. hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/HP_Color_LaserJet_MFP_M476dw?ip=canopic.CalvaEDI.COM' is a Hewlett-Packard HP_Color_LaserJet_MFP_M476dw all-in-one device `hpaio:/net/HP_Color_LaserJet_MFP_M476dw?ip=runic.CalvaEDI.COM' is a Hewlett-Packard HP_Color_LaserJet_MFP_M476dw all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- canopic ------- Type: Unknown Device URI: hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=canopic.CalvaEDI.COM PPD: /etc/cups/ppd/canopic.ppd warning: Failed to read /etc/cups/ppd/canopic.ppd ppd file PPD Description: Printer status: printer canopic is idle. enabled since Thu Oct 19 17:41:39 2017 warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. runic ----- Type: Unknown Device URI: hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=runic.CalvaEDI.COM PPD: /etc/cups/ppd/runic.ppd warning: Failed to read /etc/cups/ppd/runic.ppd ppd file PPD Description: Printer status: printer runic is idle. enabled since Thu Oct 19 09:40:11 2017 warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. teutonic -------- Type: Unknown Device URI: socket://192.168.6.17 PPD: /etc/cups/ppd/teutonic.ppd warning: Failed to read /etc/cups/ppd/teutonic.ppd ppd file PPD Description: Printer status: printer teutonic is idle. enabled since Wed Sep 13 12:20:26 2017 warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. -------------- | PERMISSION | -------------- ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- error: 'libcups2-dev' package is missing/incompatible error: 'cups-bsd' package is missing/incompatible error: 'cups-client' package is missing/incompatible error: 'python3-pyqt4' package is missing/incompatible error: 'gtk2-engines-pixbuf' package is missing/incompatible error: 'libsane-dev' package is missing/incompatible error: 'python3-dev' package is missing/incompatible error: 'libssl-dev' package is missing/incompatible error: 'libjpeg62-turbo-dev' package is missing/incompatible error: 'libusb-1.0.0-dev' package is missing/incompatible error: 'libsnmp-dev' package is missing/incompatible error: 'snmp' package is missing/incompatible error: 'libcupsimage2' package is missing/incompatible error: 'libcupsimage2-dev' package is missing/incompatible error: 'libdbus-1-dev' package is missing/incompatible error: 'cups' package is missing or 'cups' service is not running. error: 'libcups2' package is missing/incompatible error: 'libtool' package is missing/incompatible error: 'libtool-bin' package is missing/incompatible Missing Optional Dependencies ----------------------------- error: 'python3-notify2' package is missing/incompatible error: 'python3-dbus.mainloop.qt' package is missing/incompatible error: 'avahi-utils' package is missing/incompatible error: 'xsane' package is missing/incompatible Total Errors: 16 Total Warnings: 3 Done. -- System Information: Debian Release: 9.1 APT prefers stable APT policy: (500, 'stable') Architecture: amd64 (x86_64) Foreign Architectures: i386 Kernel: Linux 4.9.0-3-amd64 (SMP w/4 CPU cores) Locale: LANG=C.UTF-8, LC_CTYPE=C.UTF-8 (charmap=UTF-8), LANGUAGE=C.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Init: systemd (via /run/systemd/system) Versions of packages hplip depends on: ii adduser 3.115 ii coreutils 8.26-3 ii cups 2.2.1-8 ii hplip-data 3.16.11+repack0-3 ii libc6 2.24-11+deb9u1 ii libcups2 2.2.1-8 ii libdbus-1-3 1.10.22-0+deb9u1 ii libhpmud0 3.16.11+repack0-3 ii libsane 1.0.25-4.1 ii libsane-hpaio 3.16.11+repack0-3 ii libsnmp30 5.7.3+dfsg-1.7 ii libusb-1.0-0 2:1.0.21-1 ii lsb-base 9.20161125 ii policykit-1 0.105-18 ii printer-driver-hpcups 3.16.11+repack0-3 ii python3 3.5.3-1 ii python3-dbus 1.2.4-1+b1 ii python3-gi 3.22.0-2 ii python3-pexpect 4.2.1-1 ii python3-pil 4.0.0-4 ii python3-reportlab 3.3.0-2 ii wget 1.18-5 Versions of packages hplip recommends: ii avahi-daemon 0.6.32-2 ii printer-driver-postscript-hp 3.16.11+repack0-3 ii sane-utils 1.0.25-4.1 Versions of packages hplip suggests: pn hplip-doc <none> pn hplip-gui <none> pn python3-notify2 <none> ii system-config-printer 1.5.7-3 -- no debconf information