[Declude.Virus] Who is minding the store
What I find very odd is where is declude technical participation on this list? Since Scott left I see no SOLID ANSWERS to many questions. Answers that often came from Scott. I surely understand that there are many very skilled programmers, technicians and network managers that are all communicating on this forum BUT is simply not the same without Scott or his replacement. Not the same in a very important sense though. It seems to me that declude is no longer learning anything from this forum and while it may serve the purpose for some users I fear that the information being posted here no longer has that Perry seal of approval. What I mean by that is if someone said something that was simply wrong Scott would debate the response and show why it was wrong. Since, as you all know, many posters are extremely skilled technicians and their answers are taken as fact and many times they are fact. But it only requires one piece of misinformation to wreck a server So again I ask where is declude and why are they not participating in this forum. I have this feeling in my gut that EVERYTHING that is done is based on the direct return. While that is completely understandable in any business venture decisions like this should be thought about very carefully. While it may appear like a loss to pay programmers and skilled support people to read through every email and debate the responses the final outcome should result in the same outcome Scott got from it. That is a more refined product that works better and is field tested and field proven. PLUS the reality that many people used these forums as their sole route to support. Using this forum for support is certainly less expensive to the company and more conducive to better results since 2 heads are better than one and so on (3 are better than 2). For a second just now I got the feeling that maybe they do not want to give away support since it is NOT required to have an active support contract to be on this list. If that is the reason than it is just another reason to look for another company for Spam and Virus protection on my mail server. The software was purchased originally and forum support is almost always available to all users especially those without support contracts. The support contract should add access to updates and direct phone support. Scott handed the new owners a built in RD Department full of many very skilled professionals willing to assist at no charge so they can get the best product available. From what I see no effort has been made to make use of it and every day that goes by more key people are dropping off and losing faith in declude. In the end everyone suffers. This should have been looked at as one of the most valuable support resources included in the deal and ignoring it is plain dumb (sorry but there is no better word). How can I have any faith in declude's stability going forward? Considering this what do the rest of you have to say? I am NOT saying declude software is not doing a good job right now since I am running 1.82 but after 1.82 what will there be? Who is writing the code and why would any of us trust that code? If they would communicate on the list we could see what we are dealing with and if they are not up to snuff YET they can continue communicating and probably get there. If not then they were not suited for the job anyway and again Declude as a company has used this forum to improve their company. I would like to see declude answer this post on the list and of course without starting an argument since that is the furthest thing from my mind. While I may not be overjoyed in losing Scott from this list I really do NOT KNOW how things stand at this company. That is common for many companies but declude was different which made it an Excellent company to do business with. I do not believe that the only way to get that excellence is by getting Scott back. I believe that they can follow that formula and attain the same success in excellent product development and support. JUST MY TWO CENTS, what are your thoughts on this very important, very appropriate subject. ***NOTE: PLEASE CORRECT ME IF I AM WRONG. I AM QUITE AWARE I MAY BE COMPLETELY LOST AND HAVE NO IDEA WHAT I AM TALKING ABOUT. IF THAT IS TRUE PLEASE SHOW ME WHERE I AM WRONG. I am a big boy and very willing to admit being wrong if I a have stated anything that is false. Regards, Doug --- [This E-mail scanned for viruses by Declude Virus] --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Who is minding the store
Douglas Cohn wrote: Using this forum for support is certainly less expensive to the company ... unless you're charging for support, then it could be viewed as a losing proposition to assist in free support. I fear this may be the mindset. This view, is, of course, entirely wrong; as you mentioned, our RD feedback is very valuable-worth more than a support contract. Plus, if they actually integrate our feedback, we'll buy the support agreement in order to download the latest fruits of our labor. :) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
