Re: [libreoffice-design] Re: LO Writer UI Analysis

2013-02-02 Thread Jay Lozier

On 02/02/2013 05:41 AM, Heiko Tietze wrote:

Jay Lozier wrote

I did not know the shortcut. IMHO your point is that very few if any
users will know all the keyboard shortcuts though they will know many of
them and the ones they do know are the ones they find the most useful.

Absolutely. Additionally I try to point out that expertise is a somewhat
ambiguous concept. Nevertheless, one should not omit those questions from
any survey...

In respect of Thibaut's proposal: copy/paste are well known as Ctrl+C/V even
to novices but, to anticipate more results from our icon test, the icons are
confused with each other. Should that lead to a decision to remove these
buttons completely? I don't think so, and neither Thibaut do I guess.
In my opinion, all decisions to change something should be discussed in
detail and based on data. It should be documented and referenced later.

IMHO what happened s is someone, about 30 years ago or more decided on a 
particular set of buttons and shortcuts to use with a GUI and it became 
the default. The problem is not the default is bad but we should 
carefully consider appropriate modifications to enhance the user 
experience. Many of the defaults were first used on early Mac's from the 
mid 80's - I was a Mac user then. Moving forward the basic design and 
often button selections were only modified to add new features such as 
spell and grammar checking. The first word processing programs (often) 
did not have this . And when it came out (Word Perfect?); it was a big 
improvement.


The original research on GUI designs was done in the 70's and it was 
focused on making computers more intuitive for users. I doubt the 
researchers would have considered their ideas the final word on the subject.


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Re: [libreoffice-design] Re: LO Writer UI Analysis

2013-02-01 Thread Jay Lozier

On 02/01/2013 03:00 PM, Heiko Tietze wrote:

Jean-Francois Nifenecker wrote

Power users don't prefer toolbars: they prefer keyboard shortcuts...

My conclusion is that no decision should be drawn based on guessing and
personal preferences. It is not that simple with just age and expertise. For
instance, even regular, highly experienced users of Writer that utilize
keyboard shortcuts don't know the shortcut to show non-printing characters.
Or do you?
Treat this just as testable hypothesis.
I did not know the shortcut. IMHO your point is that very few if any 
users will know all the keyboard shortcuts though they will know many of 
them and the ones they do know are the ones they find the most useful.


Also, power users tend to modify the shortcut assignments and toolbars 
to make them more useful while occasional users will probably do 
neither. Occasional users are more dependent on menus.


PS: With power users I meant those that use a particular program to a
higher extend than other.



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Re: [libreoffice-design] Re: LO Writer UI Analysis

2013-01-31 Thread Jay Lozier

On 01/31/2013 04:08 PM, Heiko Tietze wrote:

Wolfgang Keller wrote

MS has always been at the antipode of ergonomics. And they keep moving
in the *wrong* direction. Ribbons ... are just the latest cerebral
flatulances
emanating from their product managers' brains.

Lol!

BTW: The younger (LO) users are the more they accept Ribbons [1]. Ribbon
controls intend to show all at once, as Astron says. Additionally, MS wants
to get rid of the main menu for touch screen use. The trade-off is that
some, seldom used function were menuized, ie. placed into pulldown
controls. But those menus thwart the idea of a toolbar: fast access to a few
functions. The idea behind is nevertheless worth to discuss, but for the
purpose of strategical decisions (where LO wants to go) and not singular
improvements (simpler toolbar).

[1] http://user-prompt.com/libreoffice-user-research-results-vol-4/
A question about ribbons - Is there any data differentiating the type of 
user and their preferences? My thought is that users who heavily use 
software may prefer menus over ribbons while those who do not use the 
software much prefer ribbons. And this general trend would true for all 
types of software. The age may be skewing the results and including more 
casual users in the younger cohort. The 50+ users did not grow up with 
computers and many of these casual users do not like to use computers at 
all and probably would never use anything they did not use at work (eg 
Windows and MS Office).


I find the personality of the user vs ribbon or menu interesting.


Wolfgang Keller wrote

It has been proven over and over again that separator lines do
*NOT* separate. They effectively do the *opposite*, besides adding
elements that are just confusing for the eyes.

Please prove this statement. At least separator's appearance should be
defined by the theme.


Stefan Knorr (Astron)-2 wrote

I have uploaded the file to

http://dl.dropbox.com/u/87946285/libreoffice/OOo31_Usage_Feedback_Data.ods

Thanks a lot!



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Re: [libreoffice-design] LO Writer UI Analysis

2013-01-29 Thread Jay Lozier
 -
in contrary it clutters the UI.

2b - I think you already know it, but again: LibreOffice needs a new icon
set because the current set is hard to differentiate and looks - my
personal opinion - outdated.



3. Lines in the UI
=
I visualized the lines that structure the UI but are not part of any button.

Image: http://ubuntuone.com/75eM3Kex30qhLqshd0oswK

As you can see, there are a lot of lines.

### Proposed Solution ###

3a - Remove the line beneath each toolbar. This would remove clutter and
give the UI a more settled character.

3b - Remove as many unnecessary lines as possible to further clean up the
UI.



4. Summary
=
I've combined all images to give a better impression of the current UI
state.

Image without blur: http://ubuntuone.com/2GbweFTlHiYJQjpxa6atVf
Image with blur: http://ubuntuone.com/3vsf5conkUeIebI59h6pVM

The blur image is interesting because it visualizes nicely what a users
sees if he looks at Writer. He sees a lot of UI elements and a lot of lines
- everything seems pretty cluttered. The important parts are recognizable
but there is huge space for improvement.

To improve the UX I suggest to:
  * Remove or hide less used features
  * Drastically reduce the lines in the UI to make it clearer
  * New icons

Most of the suggested changes could probably be made without changing much
code, it's more about having other toolbar defaults in Writer before we see
in future a UI redesign. I suggest to improve the UX by using existing
widgets.

A clean UI -- easier-to-find program functionality -- happier users --
good for LibreOffice


Hope I could help a bit and that the provided information is useful to you.

Regards
Thibaut


Hi,

In general I agree that some of the buttons are used less frequently and 
that many users may not realize what they do. Parallel to your ideas is 
are there buttons that should be displayed that currently are not 
displayed? For example Close is one button I like to have on my tool 
bar. Cleaning up and deleting rarely used buttons and replacing them 
with more useful ones is a good topic to explore. I suspect there will 
some disagreement about which buttons are relatively useless and should 
be replaced, personally I would keep the table button.


I think the typical button layout borrows heavily from earlier programs 
from as far back as the 80's and buttons these programs displayed. 
Truthfully, I do not know how much good research has been done on this 
topic or even if there really was any research done in the beginning.


Typically I will add buttons I want to the tool bars, rarely will I 
delete any of the default buttons. Also, I prefer using the small size 
because I can have more buttons displayed on the tool bar (possibly 
another topic).


A related topic, are there tool bars that are unnecessary because the 
buttons are already available on another tool bar.


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Re: [libreoffice-design] LO Writer UI Analysis

2013-01-29 Thread Jay Lozier

On 01/29/2013 05:49 PM, Thibaut Brandscheid wrote:
On Tue, Jan 29, 2013 at 9:58 PM, Jay Lozier jsloz...@gmail.com 
mailto:jsloz...@gmail.com wrote:


In general I agree that some of the buttons are used less
frequently and that many users may not realize what they do.
Parallel to your ideas is are there buttons that should be
displayed that currently are not displayed?

I don't think right now that any toolbar button should be added, but 
maybe some functionality.


It would be nice if there was a way to easily create a table of 
contents (currently much too hidden in the menus) - could be added to 
the 'Apply Style' menu at the bottom. Adding page numbers to the 
footer or header is to complicated too.


Do you write lengthy documents? I ask because these seem to be issues 
when someone is writing large document. Another item is inserting 
footnotes/endnotes.


For example Close is one button I like to have on my tool bar.
Cleaning up and deleting rarely used buttons and replacing them
with more useful ones is a good topic to explore. I suspect there
will some disagreement about which buttons are relatively useless
and should be replaced, personally I would keep the table button.

 Writer has currently too many buttons and therefore they should be 
dramatic reduced. One or two new icons would be IMHO okay, but don't 
refill the whole cleaned-up space.



I think the typical button layout borrows heavily from earlier
programs from as far back as the 80's and buttons these programs
displayed. Truthfully, I do not know how much good research has
been done on this topic or even if there really was any research
done in the beginning.

o0


Typically I will add buttons I want to the tool bars, rarely will
I delete any of the default buttons. Also, I prefer using the
small size because I can have more buttons displayed on the tool
bar (possibly another topic).

Reducing the icon size more than a few pixels is a no-go, there are 
hell of a lot of people out there having problems to target small UI 
elements - http://goo.gl/6Lqvh


If the option to change the button size is available I think the default 
size is probably suitable for most.

Regards
Thibaut



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Re: [libreoffice-design] export HTML

2012-11-05 Thread Jay Lozier

On 11/04/2012 04:14 PM, Rob Snelders wrote:

Hi all,

The export-option in the options-dialog - Load/Save - 
HTML-compatibility states that you can save for LibreOffice Writer, 
Internet Explorer and Netscape Navigator. Looking at the code that 
states Netscape 4-compatibility.
But has this still any value? As the browsers are for basic HTML 
compatible for some years. I think that the Netscape output also works 
in Internet Explorer.
If it still has value then the name netscape navigator should change 
as less and less people know what Netscape is.


This bug triggerd the question: 
https://bugs.freedesktop.org/show_bug.cgi?id=56726


--
Greetings,
Rob Snelders


Rob,

From the few times I exported as html, I noticed the html produced 
appeared to be fairly standard html 4.01. The main problem I noticed is 
that all the styles are embedded in the html. Note, I believe this is 
legal html, if now considered bad practice The export modules do not 
produce a CSS page. This makes the resulting html, IMHO, very difficult 
to maintain.


You can check your html at http://validator.w3.org/

I find I prefer to save the text as txt file then cut and then directly 
create the html page(s) and CSS pages I need.


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Re: [libreoffice-design] I'm sorry.

2012-07-03 Thread Jay Lozier

Andrew,

Get healthy, good luck and hope to here from you when you are better.

Sorry to hear about your addiction problems

Jay

On 07/02/2012 11:54 PM, Andrew Pullins wrote:

Hello everyone,

I'm sorry that I have not been as active as in the past. I have not been
here that often partly because I'm losing some interest in the changing of
the UI and some parker the growing interest of the community. I kinda feel
as though you do not need me as much as you once did. The other much bigger
reason I have not been around is that I'm struggling an addiction of sorts
though many would not call it that it still is an addiction, and I NEED TO
STOP. I'm just hurting my God and my future wife, so if you a re e at all a
man or woman of faith I ask that you please pray for me as it will be hard
to stop. I wanted you to know why I have not been here and why I won't be
for some time. So for the next 8 to 16 weeks, I have not decided, you will
not see me for I will be working on pretty much nothing but quiting. I do
plan on returning and hope to help out more in the future, but for now.

bye,
Andrew




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Re: [libreoffice-design] Think, don't just do - WAS: Impress remote

2012-05-09 Thread Jay Lozier

On 05/09/2012 07:14 AM, Mirek M. wrote:

Hi Bjorn,

2012/5/9 Björn Balazsb...@lazs.de


Hi all,

just a short additional note - a more detailed answer will follow in the
next
days:

Please do not mix up user testing user research.


:D funny, I was convinced this whole time that you were talking about user
testing
oh well...


RESEARCH is about understanding (and creating artifacts accordingly) who
the
users are, what they (want to) use the product for, what goals they want to
reach, what criteria apply to a successfull interaction, what prior
experience
they have, where they will use the tool, This can perfectly be done in
distributed teams using web tools. We can reach users all over the world.
Past
experience in Libre Office has shown that it is easy to get feedback from
more
than 1 actual users within days. And these were just first tries...


What tools do you suggest to use?
Should every project we work on be preceded by a survey on the topic?
It probably depends on the project. Some should be discussed on the list 
before asking user opinions. This partly to avoid survey fatigue and 
partly to allow us to think through the ideas before asking for user 
opinions.


Other ideas may be generated by asking the users what they think should 
be done.


TESTING is about presenting users with possible solutions, and watching how

they solve given tasks. This usually is extremely difficult to do with
voluntary development teams, as you would need test rooms, local, but still
representative - perhaps even paid - participants etc. There might be some
room for this on fairs or similar events, but I would rather not be too
enthusiastic about testing. In my experience the value of testing is over
estimated. Most user tests actually do post-hoc research. And the other way
around, I found that tests following projects that did decent research did
not
reveal any significant new insights.


I'd still like to do user testing if we could. I'm not sure if we'd need
special test rooms with local participants. Actually, I think just seeing
how people use the software would help, and that could be done simply by
people videotaping their friends/relatives according to some directions we
give them and putting the videos up on YouTube. It wouldn't be the most
professional thing to do, but it would undoubtedly help us understand our
users more, more than surveys or usage tracking extensions. It might be
especially interesting to watch how users coming from Office or iWork work
with our UI. (I guess that still falls under the umbrella of user research,
though.)
IMHO, the basic problem with user testing is that most users do not use 
any software package at optimum efficiency. They have a method that 
works well for their needs that is not the fastest or easiest method 
available.




Summing it up: Lets do extensive user research - both because in Free
Software
we simply will never be in the situation to do extensive testing and
because
it is the more sustainable anyhow.

As a sidenote: icons are something that can actually be user tested easily
via
the web, here research rather does not help that much in contrast. These
different ways that are appropriate to reach our goals are part of the
experience I would like to share with this group.




This also is one of the
reasons I do not think we need a standard workflow the way it is defined at
the moment, but standard artefacts (see above), that need to be used in
smart
ways to reach the different goals we have.


I agree that we need some standard artefacts, but I disagree we should let
go of our workflow. While it isn't perfect by any measure, it seems to be a
step in the right direction. I've been subscribed to this list for about
two years now, maybe longer, and I've been sorely missing a standard way of
working. It seemed that developers weren't really interested in the design
team, whiteboards were a mess of unfinished ideas that could never be
carried out to completion, any sort of UI work was fruitless, and we
weren't really collaborating -- everyone (including me) was doing his/her
own thing.
I'm afraid that if we didn't have any sort of defined workflow, we'd revert
back to the chaos that came before, even with the various artefacts
defined. If you have a suggestion for a better workflow, please do voice
your opinion.




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Re: [libreoffice-design] Proposed Idea Workflow

2012-04-14 Thread Jay Lozier

On 04/14/2012 09:50 AM, Mirek M. wrote:

Please take a look at my proposal for our idea workflow and tell me what
you think:
https://wiki.documentfoundation.org/User:Mirek2#Proposed%20Idea%20Workflow


+1 from a very occasional contributor.

It should help us to close proposals instead of having them linger and 
never quite get finished.


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Re: [libreoffice-design] Updated Whiteboard template with more instructional text

2012-04-14 Thread Jay Lozier
, which is what our HIG should become.


I think the content of these is self-explanatory if you present examples

of

this content. Again, I'd prefer to keep the whiteboard template looking
like a whiteboard. (The Tentative Design section hasn't been designed
yet, that's why it uses descriptive text.)

So...
* Terminology – it's an extra definition, I think it doesn't hurt.


It doesn't, but Definition of Terms seems a better fit as it's
self-explanatory. Also, for me, terminology implies only
advanced/technical terms, whereas the section can also hold common terms
that aren't clearly defined or can have several definitions.

* Bugs – can be a hard-to-understand term for less technical people.
Put it in the Definition of Terms section, then.



* Personas – this definitely needs an explanation (we've had a few
design team members who didn't know what to make of it at first).


Again, put it in the Definition of Terms section.



* Relevant Art – we might get away without the text, I guess.

Regards,
Astron.

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Re: [libreoffice-design] Wanted! Moderators for this mailing list :-)

2012-03-20 Thread Jay Lozier

On 03/20/2012 05:09 PM, Christoph Noack wrote:

Hi Mirek, Kévin, Jay!

Wow, thanks a lot for your really quick (and positive) replies
concerning the moderator question. Since you three answered mostly
independently, I'll answer commenting my own mail ... :-)

Personally, I think having three moderators in total is very fine for
this kind of list (medium volume). One of the reasons is, that every
moderator will be noticed about pending mails ... so work might be
doubled in rare cases. So I propose (please object if you think that is
wrong) to add Mirek and Kévin (being the first two who replied). Jay,
thanks a lot for your offer as well!

The next steps are: I will send a mail with your names attached to the
moderator list. One one the admins will take care that you get added -
then you will get mails from the mailing list system containing the
message of the (unsubscribed) poster. If everything is clean (subject,
poster address, content - if readable - because there are sometimes
strange encoding issues) then you reply to this mail to let it go
through. It would also be helpful to send a mail to the poster to tell
him that he isn't subscribed - so he won't notice any replies to his
mail (because these will go to the mailing list only).

Furthermore, you'll get added to the internal moderators list. Very
rarely, it is meant to inform you about updates / or you might get in
touch with other moderators.

Again, thanks for joining!

Christoph

You're welcome, glad to help!


Am Donnerstag, den 15.03.2012, 21:40 +0100 schrieb Christoph Noack:

Hi everyone,

I'm currently too lazy to send mails to this list, but others are not
(and this is great to see) ;-) As a consequence, it happens that
non-subscribed posters do send mails to this list - those mails need to
wait in the moderation queue.

Since I've noticed that I'm not on my computer every day, help for the
moderation stuff is highly appreciated. After Bernhard left, I'm the
only one moderating those mails ... and therefore some kind of single
point-of-failure.

So is there anybody willing to jump in as well? I think one or two
people joining would be cool!

Currently we have approx. 5 ... 10 mails / week - so no worry about the
workload. Quite the opposite - if mails get through quicker and posters
are informed earlier about the required subscription, it really eases
communication. And moderating is rather simple - the mailing list system
sends a mail and asks for a reply. If send, it gets through, and if you
don't reply, then ... okay you've got the point.

Thanks! Cheers,
Christoph








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Re: [libreoffice-design] Wanted! Moderators for this mailing list :-)

2012-03-15 Thread Jay Lozier

Christoph

On 03/15/2012 04:40 PM, Christoph Noack wrote:

Hi everyone,

I'm currently too lazy to send mails to this list, but others are not
(and this is great to see) ;-) As a consequence, it happens that
non-subscribed posters do send mails to this list - those mails need to
wait in the moderation queue.

Since I've noticed that I'm not on my computer every day, help for the
moderation stuff is highly appreciated. After Bernhard left, I'm the
only one moderating those mails ... and therefore some kind of single
point-of-failure.

So is there anybody willing to jump in as well? I think one or two
people joining would be cool!

Currently we have approx. 5 ... 10 mails / week - so no worry about the
workload. Quite the opposite - if mails get through quicker and posters
are informed earlier about the required subscription, it really eases
communication. And moderating is rather simple - the mailing list system
sends a mail and asks for a reply. If send, it gets through, and if you
don't reply, then ... okay you've got the point.

Thanks! Cheers,
Christoph


While I am not very active on the list. I am on my computer daily and 
monitor the list. I am in Georgia, USA, about 6 hours behind Germany.


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Re: [libreoffice-design] Some Feedback on Citrus.

2011-11-25 Thread Jay Lozier

On 11/25/2011 01:19 PM, Greg wrote:

I don't want to rain on your parade but (as a UX practitioner of 20 yrs),
surveys are almost the least effective means to validate a UI design,
especially if UI behaviour is included in the investigation. A dozen face to
face interviews supported by static or even active prototypes, conducted with
a variety of users would yield much more useful and reliable results.

If you want to pat yourself on the back and tell everyone that 9 out of 10
users prefer the new LibreButtonOMatic, then a survey will give you that but
whether 9 out of 10 users actually do will be unrelated to that statistic.

Surely the UXers in the team know people who use these type of products (in
fact a sprinkling of users of competitive products would add value). I'd be
happy to work with other UXers to plan the investigation  and conduct a couple
of structured interviews.

Regards,

Noh
The problem for us is how to get any user input. The problem we have is 
logistical, how are the interviews conducted.

Completely agree :)

Alex

 On Fri, 25 Nov 2011 09:38:22 +0100 Charles-H. Schulz
lt;charles.sch...@documentfoundation.orggt; wrote 


A survey would be a great idea; in fact, it would help with asking
ourselves the right question for the spec; in short, it would be a real
work of User Experience.

Even better news: I think Christoph Noack and Bjoern Balazs know just
how to set up such a survey, but I might be perhaps too optimistic :-)

Best,

Charles.


On 25/11/2011 00:00, Kévin PEIGNOT wrote:
gt; Maybe we could publish a survey asking, for each part of Citrus UI
gt; (explained in a few word) what people think about it ? As we did with
ourgt; first survey ?
gt;
gt; On each page a part of the survey, with a brief summary and if
possible agt; mockup. And why not at the end asking a global
impression note. It's notgt; spec, but it permit to know what people
think of the globals ideas ?gt;
gt; Kévin
gt;
gt; 2011/11/24 Andrew Pullinslt;android2...@gmail.comgt;
gt;
gt;gt; Charles, Kevin, every one,
gt;gt;
gt;gt;
gt;gt;gt; Citrus looks good. But as we explained, if there's no one
wrtinggt;gt;gt; specicications for eaxh part of citrus nothing will
get done.gt;gt;gt;
gt;gt;
gt;gt; ok yes we do need to start on some specifications so that we can
getgt;gt; started, but we have not talked about it all that much. first
we needgt;gt; to decide on what we all agree on and change what we do
not. if we get moregt;gt; people to agree with some things I would
start some specifications, but Igt;gt; still don't know exactly what is
needed to write one. could someone write agt;gt; templet on what needs
to be written. that would really help. till thengt;gt; there are still
some people that have not said what they do not like aboutgt;gt;
Citrus. if you wait any longer we'er going to have to just go with Citrus.
gt;gt;
gt;gt; It looks like we need to blog so that people don't get their hopes
up. :-/gt;gt;
gt;gt;
gt;gt; all the more reason to get this started NOW. and before you guys
say it ONEgt;gt; MORE TIME. I know that we can not get this done in one
shot, and that wegt;gt; need to do this ONE STEP AT A TIME. but now
that we have some press on thisgt;gt; and people know that we are
working on this we NEED to get things rolling.gt;gt;
gt;gt; Andrew
gt;gt;
gt;gt; --
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--
Jay Lozier
jsloz...@gmail.com


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