[Bug 137527] Re: Totem should notify users about installing libdvdread3 and libdvdcss2 to read encrypted DVD

2011-04-18 Thread Ivanka Majic
** Also affects: ayatana-design
   Importance: Undecided
   Status: New

** Tags added: fitandfinish

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Title:
  Totem should notify users about installing libdvdread3 and libdvdcss2
  to read encrypted DVD

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[Bug 344839] Re: Cannot Mount External drive error message is unhelpful

2011-04-18 Thread Ivanka Majic
** Tags added: fitandfinish

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Title:
  Cannot Mount External drive error message is unhelpful

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[Bug 344839] Re: Cannot Mount External drive error message is unhelpful

2011-04-18 Thread Ivanka Majic
This is a bug in two parts. First is the fact that the drive couldn't mount 
which is a technical issue of some description.
Second is the error message itself which is unhelpful. I appreciate that it 
isn't always possible to suggest what a user might do to rectify the problem 
but it is necessary in order to provide a good experience even when things go 
wrong.

As it currently stands the offline equivalent is this:

I am sitting on a train on my way from Brighton to London. The announcer
apologises that train has encountered a problem and is canceled. I am
left standing on a platform trying to find out how to get to work.

A better experience is this.

I am sitting on a train on my way from Brighton to London. The announcer
apologises that the train is being canceled and suggests that I go to
Platform X to catch and alternative train. I am still late, but I am not
standing on a platform clueless as to what to do next.



** Tags added: ux-errormessage

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  Cannot Mount External drive error message is unhelpful

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[Bug 729204] [NEW] Evince error: Unrecognised image file format for pdf

2011-03-04 Thread Ivanka Majic
Public bug reported:

Binary package hint: evince

I often can't open pdfs with evince.
I often can't open certain pdfs with evince.

Evince gives the error: Unrecognised image file format.

xpdf opens the pdf without any problems. I will attach an example pdf.

** Affects: evince (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 729204] Re: Evince error: Unrecognised image file format for pdf

2011-03-04 Thread Ivanka Majic
** Attachment added: img-6101243-0001.pdf
   
https://bugs.launchpad.net/ubuntu/+source/evince/+bug/729204/+attachment/1885771/+files/img-6101243-0001.pdf

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[Bug 610802] Re: 'Mirror Screens' often seen on projectors during presentations.

2010-07-28 Thread Ivanka Majic
As someone who gives presentations very regularly, I can confirm this is
a major annoyance and somewhat impedes the 'smoothness' of the start of
the presentation.

+1 on Michael's suggestion.

** Changed in: hundredpapercuts
   Status: New = Confirmed

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[Bug 160311] Re: Resizing windows by grabbing window borders is difficult

2010-07-14 Thread Ivanka Majic
** Project changed: ayatana-ubuntu = ayatana-design

** Changed in: ayatana-design
   Importance: Undecided = Critical

** Changed in: ayatana-design
 Assignee: (unassigned) = Michael Forrest (michaelforrest)

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[Bug 11334] Re: MASTER Copy-Paste doesn't work if the source is closed before the paste

2010-07-06 Thread Ivanka Majic
** Tags added: rhubarb

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[Bug 235785] Re: Ipod : impossible to drag and drop a file directly from Nautilus to the ipod

2010-05-25 Thread Ivanka Majic
** Tags added: rhubarb

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[Bug 160311] Re: Resizing windows by grabbing window borders is difficult

2010-04-26 Thread Ivanka Majic
** Tags added: rhubarb
** Tags removed: gloam

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[Bug 527119] Re: rhythmbox behavior

2010-03-31 Thread Ivanka Majic
I have added it to the Papercuts project. Personally, I can't verify if
it is a papercut, but they may be able to help point us in the right
direction.

I can reproduce this in Lucid running on my machine (all made from
upgrades and updates) but I have been doing a lot of testing on clean
builds and I know it wasn't there yesterday.  Perhaps you could get
someone else to verify?

** Also affects: hundredpapercuts
   Importance: Undecided
   Status: New

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[Bug 527119] Re: rhythmbox behavior

2010-03-31 Thread Ivanka Majic
In case of any confusion, my 'please verify' comment was directed at
Nicolas, not you Seb, I know you are very busy!

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[Bug 160311] Re: Resizing windows by grabbing window borders is difficult

2010-03-29 Thread Ivanka Majic
** Also affects: ayatana-ubuntu
   Importance: Undecided
   Status: New

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[Bug 544980] Re: f-spot window too small on first run

2010-03-29 Thread Ivanka Majic
** Also affects: hundredpapercuts
   Importance: Undecided
   Status: New

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[Bug 548778] Re: Fresh install of Lucid shows Gnome keyboard applet in panel

2010-03-26 Thread Ivanka Majic

** Attachment added: console-setup
   http://launchpadlibrarian.net/42054582/console-setup

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[Bug 548778] Re: Fresh install of Lucid shows Gnome keyboard applet in panel

2010-03-26 Thread Ivanka Majic
I didn't make an explicit selection as UK keyboard was preselected.

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[Bug 548778] Re: Fresh install of Lucid shows Gnome keyboard applet in panel

2010-03-26 Thread Ivanka Majic
Running the gconftool line returned an empty list. Evan is here and he
checked I had followed all instructions correctly.

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[Bug 548778] Re: Duplicate system keyboard layout

2010-03-26 Thread Ivanka Majic
Confirmed.

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[Bug 524406] Re: Frequent Error activating XKB configuration

2010-03-24 Thread Ivanka Majic
** Description changed:

+ Method A:
  1. Log in to Ubuntu.
  
- What happens:
+ Method B:
+ 1. Close Keyboard Preferences if it was open.
+ 2. Open Keyboard Preferences (System  Preferences  Keyboard).
+ 3. In the Layouts tab, add or remove any of the layouts.
  
- 1. An error alert appears saying:
+ What happens: An error alert appears saying:
  
  Error activating XKB configuration.
  It can happen under various circumstances:
  - a bug in libxklavier library
  - a bug in X server (xkbcomp, xmodmap utilities)
  - X server with incompatible libxkbfile implementation
  
  X server version data:
  The X.Org Foundation
  10703902
  
  If you report this situation as a bug, please include:
  - The result of xprop -root | grep XKB
  - The result of gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd
  
  
  And this is the information requested:
  
  12:51:3...@x11 xprop -root | grep XKB
  _XKB_RULES_NAMES_BACKUP(STRING) = evdev, pc105, us, mac, 
  _XKB_RULES_NAMES(STRING) = evdev, pc105, us, mac, 
  
  12:55:1...@x11 gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd
-  layouts = [usmac]
-  options = [grp   grp:alts_toggle,Compose key compose:ralt,caps   
caps:escape]
-  model = macbook78
+  layouts = [usmac]
+  options = [grp   grp:alts_toggle,Compose key compose:ralt,caps   
caps:escape]
+  model = macbook78
  
  
  The same alert often also appears in other situations, for example, when
  exiting a game. Sometimes it appears just once, but usually 20 or more
  copies of the alert appear at once.

** Description changed:

+ Ubuntu Lucid, all updates installed
+ 
  Method A:
  1. Log in to Ubuntu.
  
  Method B:
  1. Close Keyboard Preferences if it was open.
  2. Open Keyboard Preferences (System  Preferences  Keyboard).
  3. In the Layouts tab, add or remove any of the layouts.
  
  What happens: An error alert appears saying:
  
  Error activating XKB configuration.
  It can happen under various circumstances:
  - a bug in libxklavier library
  - a bug in X server (xkbcomp, xmodmap utilities)
  - X server with incompatible libxkbfile implementation
  
  X server version data:
  The X.Org Foundation
  10703902
  
  If you report this situation as a bug, please include:
  - The result of xprop -root | grep XKB
  - The result of gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd
  
  
  And this is the information requested:
  
  12:51:3...@x11 xprop -root | grep XKB
  _XKB_RULES_NAMES_BACKUP(STRING) = evdev, pc105, us, mac, 
  _XKB_RULES_NAMES(STRING) = evdev, pc105, us, mac, 
  
  12:55:1...@x11 gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd
   layouts = [usmac]
   options = [grp   grp:alts_toggle,Compose key compose:ralt,caps   
caps:escape]
   model = macbook78
  
  
  The same alert often also appears in other situations, for example, when
  exiting a game. Sometimes it appears just once, but usually 20 or more
  copies of the alert appear at once.

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[Bug 44082] Re: GNOME Panel icons (on right side) move apparently randomly on session start in some situations

2010-03-12 Thread Ivanka Majic
** Tags added: gloam

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[Bug 15495] Re: Archive Manager doesn't mean anything if you don't know what an archive is

2009-06-25 Thread Ivanka Majic
The aim of the paper cuts project is to improve the usability of the
Ubuntu desktop. What this debate reflects is that there are many ways to
solve this problem; what the design team aims to do is resolve these
discussions by conducting research with a broader audience.

In order to use something a person does not need to have an accurate
picture of how it works, they need to be able to predict the effect a
particular action will have. Mental models don't need to be correct to
be useful.

I recommend Compress because all the participants could predict what
that might do and why they might use it and terms like Archive and Zip
were less clear to people. To quote one participant: I know what a zip
is on my jacket?

Based on research, the solution from the design team is:
* In the context menu rename Create Archive to Compress...
* The subsequent dialog box should be re-titled to read: Create compressed 
file
* The input box on the dialog box should be re-labelled from 'Archive' to 
'Filename'

What I would really like to do is heal 100 paper cuts for Karmic - let's
try this now and, if usability testing shows this is not the optimum
solution we can improve it in Karmic +1.

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[Bug 389926] Re: Nautilus browser's pathbar doesn't display the entire path, even when it can

2009-06-25 Thread Ivanka Majic
+1 for Yann's recommendation.

There is no rationale for obscuring navigation by default.

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[Bug 382703] Re: Home Folder has 3 different names

2009-06-25 Thread Ivanka Majic
@Kenden Ineed we have :-)

We recommend using the short username.

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[Bug 15495] Re: Archive Manager doesn't mean anything if you don't know what an archive is

2009-06-23 Thread Ivanka Majic
Proposed solution:
* In context menu rename Create Archive to Compress...
* The subsequent dialog box should be re-titled to read: Create compressed 
file
* The input box on the dialog box should be re-labelled from 'Archive' to 
'Filename'
* Change Archive Manager to Compressed Files on the Applications menu (with 
tooltip Create and edit compressed files)

More data and discussion can be found here:
* http://www.designintheopen.org/profiles/blogs/zip-archive-package-or and
* http://www.ivankamajic.com/?p=143#comment-23493

** Description changed:

  A new user thinks I need to create a zip file, and doesn't know how to do 
it.
  If you don't know that a zip file is an archive, which many new users do 
not,
  then it's very difficult to tell how to create one. Create archive on the
  Nautilus context menu, Archive Manager in the Applications menu, etc, are 
all
  meaningless. (This happened to me today when someone I know rang me for
  technical support to ask how to create a zip file, and when I explained how, 
he
  said what's an archive?)
  
  Suggested fixes (to be taken with a very large pinch of salt and replaced with
  better suggestions):
  Change Create archive to Create compressed file on the context menu
  Change Archive Manager to Compressed Files on the Applications menu (with
  tooltip Create and edit compressed files)
  
  http://bugzilla.gnome.org/show_bug.cgi?id=300655:
  http://bugzilla.gnome.org/show_bug.cgi?id=300655
  
  Then won't you get questions like: What's a compressed file?  Perhaps
  some other wording may help such as: Create a safe copy of a file.
+ 
+ Proposed solution: 
+ * In context menu rename Create Archive to Compress...
+ * The subsequent dialog box should be re-titled to read: Create compressed 
file
+ * The input box on the dialog box should be re-labelled from 'Archive' to 
'Filename'
+ * Change Archive Manager to Compressed Files on the Applications menu 
(with tooltip Create and edit compressed files)
+ 
+ More data and discussion can be found here: 
+ * http://www.designintheopen.org/profiles/blogs/zip-archive-package-or and
+ * http://www.ivankamajic.com/?p=143#comment-23493

** Changed in: hundredpapercuts
   Status: In Progress = Confirmed

** Changed in: hundredpapercuts
 Assignee: Ivanka Majic (ivanka) = (unassigned)

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[Bug 382703] Re: Home Folder has 3 different names

2009-06-19 Thread Ivanka Majic
** Changed in: hundredpapercuts
   Status: Triaged = In Progress

** Changed in: hundredpapercuts
 Assignee: (unassigned) = Ivanka Majic (ivanka)

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[Bug 15495] Re: Archive Manager doesn't mean anything if you don't know what an archive is

2009-06-18 Thread Ivanka Majic
Getting some input here: http://www.ivankamajic.com/?p=143

** Changed in: hundredpapercuts
   Status: Confirmed = In Progress

** Changed in: hundredpapercuts
 Assignee: (unassigned) = Ivanka Majic (ivanka)

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[Bug 206856] Re: Places-Floppy Drive does not display an error message when you click on it and no floppy disk is in drive

2009-06-17 Thread Ivanka Majic
Thank you for bringing this bug to our attention. Unfortunately a paper
cut should be a small usability issue that affects many people and is
quick and easy to fix. I'm afraid this bug can't be addressed as part of
this project.

** Changed in: hundredpapercuts
   Status: New = Invalid

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[Bug 383255] Re: Eject/Unmount Human theme icon in Nautilus should have hover and click states

2009-06-17 Thread Ivanka Majic
** Changed in: hundredpapercuts
   Status: Confirmed = Triaged

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[Bug 30739] Re: Move to Trash option misleading

2009-06-17 Thread Ivanka Majic
** Changed in: hundredpapercuts
   Status: Confirmed = Triaged

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[Bug 206860] Re: Floppy drive label icon changes to 1, 5 GB Media and don't go back to Floppy Drive anymore

2009-06-17 Thread Ivanka Majic
Thank you for bringing this bug to our attention. Unfortunately a paper
cut should be a small usability issue that affects many people and is
quick and easy to fix. I'm afraid this bug can't be addressed as part of
this project.



** Changed in: hundredpapercuts
   Status: New = Invalid

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[Bug 194213] Re: Dim files when you 'cut' them for later 'paste' action

2009-06-17 Thread Ivanka Majic
** Changed in: hundredpapercuts
   Status: Confirmed = Triaged

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[Bug 19586] Re: When nautilus cannot unmount a media, it must tell why.

2009-06-01 Thread Ivanka Majic
** Also affects: hundredpapercuts
   Importance: Undecided
   Status: New

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