[Bug 1038573] Re: Unreadable messages displayed during Lucid -> Precise upgrade

2021-10-13 Thread Steve Langasek
The Precise Pangolin has reached end of life, so this bug will not be
fixed for that release

** Changed in: pango1.0 (Ubuntu Precise)
   Status: Triaged => Won't Fix

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2014-02-17 Thread Mathias Kresin
** Changed in: pango1.0 (Ubuntu)
   Status: Triaged = Incomplete

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2013-02-14 Thread Colin Watson
** Changed in: pango1.0 (Ubuntu Precise)
Milestone: None = ubuntu-12.04.3

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2013-02-12 Thread Erick Brunzell
Still occurs during upgrade testing on 20130212 so I'm reporting it on
the QA Tracker.

I wonder if it shouldn't be mentioned in the release notes since Lucid
will be reaching EOL in April?

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2013-01-10 Thread Mathieu Trudel-Lapierre
What this needs is basically a workaround to keep the non-multiarch path
for pango available through the installation, although it's definitely
not needed at any point after the system is upgraded and rebooted.

Perhaps just providing that symlink which we can remove in later
upgrades of pango1.0.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Also affects: pango
   Importance: Undecided
   Status: New

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
TodayI performed an in-place update from 10.04 to 12.04. During the
course of the install i noted the appearance of several dialogs
(presumably errors) as described by the original report. I am still
unsure about what to do in a lot of cases, so I clicked on the default
(highlighted)  button to continue. (I am new with Linux, but my overall
computer experience goes back to the dark ages of TRS-DOS, CP/M, and
integer BASIC on a teletype machine.)

AFTER this installation fully completed I noticed that the issue also
affect a number of text-type items. I observed the effect (characters
replaced by empty rectangles) in text email messages in Evolution, and
in text files on the desktop. I had to try a number of workarounds. the
results are illustrated in the attachments.

Screenshot-01-application: Text email message as viewed in Evolution, gedit 
and writer. (It is readable only in writer.) 
Screenshot-02-application: Another text email bessage as viewed in Evolution 
and writer. 
Screenshot-03-application: A text (html) file stored on the desktop as viewed 
there, in gedit, and with notebook in wine. (It is only readable in notebook.) 

This is my first time reporting in this system, so any helpful feedback
will be appreciated.


** Attachment added: Text email in evolution - note that the body is trashed 
but the headers are fine
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429159/+files/Screenshot-01-evolution-20121109T170942.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: text message body copy/paste to gedit
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429160/+files/Screenshot-01-gedit-20121109T171235.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: text message body copy/paste to writer
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429161/+files/Screenshot-01-writer-20121109T171710.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: Another text message in evolution
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429162/+files/Screenshot-02-evolution-20121109T173332.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: Another text message in evolution
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429163/+files/Screenshot-02-evolution-20121109T173332.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: text message body copy/paste to writer
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429164/+files/Screenshot-02-writer-20121109T173402.png

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  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: text file icons on desktop
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429165/+files/Screenshot-03-desktop-20121109T174600.png

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  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: text file opened in gedit - not legible
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429166/+files/Screenshot-03-gedit-20121109T174750.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-11-09 Thread Graeme C. Payne
** Attachment added: same text (html) file opened in notebook (in wine)
   
https://bugs.launchpad.net/pango/+bug/1038573/+attachment/3429167/+files/Screenshot-03-wine-notepad-20121109T174656.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-29 Thread Erick Brunzell
An example of the confusion this causes:

http://ubuntuforums.org/showthread.php?t=2048355

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-25 Thread Guy Stone
I hope one of the lessons learned from this episode is to have the
upgrade function available for testing earlier in the release cycle.
Hate to have to go thru something lke this again for 14.04.1

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-24 Thread Guy Stone
Calling attention to this important. Too bad you couldn't get this
warnng out without expecting the user to read the release notes. I
suspect many upgraders will think I've been playing with 12.04 - I know
what to expect. Some kind of a Don't Panic scren at the start of the
upgrade would've been nice. Particularly since the fix will have to wait
for 12.04.2 (I think).

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-24 Thread Erick Brunzell
It may be too late to make any changes ATM but I decided to try a repeat
this AM. This time I simply updated 10.04.4 and then opened System
Monitor, clicked on the processes tab, and stopped evolution-alarm-
notify.

The upgrade process then completed successfully with no unreadable
debconf windows.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-24 Thread Mathieu Trudel-Lapierre
Yes, that's the expected resolution, and what we try to do via
evolution --force-shutdown but perhaps unsuccessfully.

I re-ran the upgrade on metal and managed to get the error that is the
most likely cause of the unreadable text (in any application, since any
already-running application runs the risk of showing unreadable
dialogs):

(evolution-alarm-notify:1708): Pango-CRITICAL **: No modules found:
No builtin or dynamically loaded modules were found.
PangoFc will not work correctly.
This probably means there was an error in the creation of:
  '/etc/pango/pango.modules'
You should create this file by running:
  pango-querymodules  '/etc/pango/pango.modules'

(evolution-alarm-notify:1708): Pango-WARNING **: failed to choose a
font, expect ugly output. engine-type='PangoRenderFc', script='latin'

(evolution-alarm-notify:1708): Pango-WARNING **: failed to choose a
font, expect ugly output. engine-type='PangoRenderFc', script='common'

Indeed, libpango1.0-common happily removes /etc/pango/pango.modules
after the upgrade:

libpango1.0-common.postinst:# until version 1.14.5-1, we generated a 
/etc/pango/pango.modules
libpango1.0-common.postinst:echo I: Purging /etc/pango/pango.modules 2
libpango1.0-common.postinst:rm -f /etc/pango/pango.modules

** Package changed: evolution (Ubuntu) = pango1.0 (Ubuntu)

** Changed in: pango1.0 (Ubuntu)
 Assignee: (unassigned) = Mathieu Trudel-Lapierre (mathieu-tl)

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-24 Thread Mathieu Trudel-Lapierre
So I misread this; libpango1.0-common.postinst was already removing
/etc/pango/pango.modules in Lucid; so it's a little more complicated an
issue than that.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Erick Brunzell
I see upgrade Ubuntu is now marked as ready in the QA tracker, but I
see no mention in the release notes:

https://wiki.ubuntu.com/PrecisePangolin/ReleaseNotes/UbuntuDesktop#PrecisePangolin.2BAC8-ReleaseNotes.2BAC8-CommonInfrastructure-1.Upgrades

What are our plans?

I'd remind everyone that we say, It is generally recommended that users
of Ubuntu 10.04 LTS wait until the first point release, due in August,
before upgrading.

I can't personally think how to intelligibly release note this, but I
know Kate Stewart is much better with words than I am ;^)

I'm honestly not just being a jerk. I love Ubuntu and just want
everyone's experience to be as pleasant as mine.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Nicholas Skaggs
Just upgraded, got a similar dialog

** Attachment added: errorwindow.png
   
https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/1038573/+attachment/3273642/+files/errorwindow.png

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Mathieu Trudel-Lapierre
Plan is; I'm looking at this bug but it's still not obvious to me what
the source of the issue is. The end result is that some applications
will display broken text for a part of the upgrade procedure; but the
exact package causing this I'm not sure of yet.

We can certainly release note that such an issue can happen. Erick;
would you mind clarifying exactly which button you press on the dialog
so that we can figure out how it affects the upgrade procedure? It
should be the bottom one, right?

As for release note text; what does this look like (until the issue can
be fixed):


Users upgrading from previous releases may notice that newly started 
applications during the upgrade procedure may display broken text, observable 
as squares instead of the text meant to be displayed. A dialog may popup 
interrupting the upgrade procedure; it should read [insert actual dialog 
text]. Users wishing to continue the upgrade should press the [bottom/top] 
button. This issue is only affecting the current session while the upgrade is 
being executed; and should no longer appear after rebooting the system once the 
upgrade is completed. This is being investigated as bug 1038573.


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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Erick Brunzell
I always just click on the unreadable button in the lower right hand
corner of the pop-up window, assuming that it says either Continue or
OK. I'm not sure what would happen if someone right-clicked the top
panel and then selected close?

I agree that we can't just assume they're always evolution related. I'm
just unsure how to better troubleshoot the issue - that is I'm just an
end user/tester with no real technical know how.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Mathieu Trudel-Lapierre
I stepped through the entire upgrade process in a VM without reproducing
this bug. I wonder if it's somehow specific to running upgrades on
metal; that is, if compiz is running at the time?

The error message in question is indeed showing up from evolution-alarm-
notify (as per bug 965686); but I'm not sure what more can be done than
stopping evolution during the upgrade process to try and avoid this
showing up (as is already being done, and appears to work properly).
Users can still open it back up like I did and most likely trigger
evolution-alarm-notify showing up again until the point in the upgrade
when it breaks.

The error reads: 

An error occurred while loading or saving configuration information for 
evolution-alarm-notify. Some of your configuration settings may not work 
properly. [Details] [ OK ]


It seems to happen because gconf gets restarted; or in any case things
change (possibly the changes in GConf policy semantics?) and the
notifier can't call method GetIOR on org.gnome.GConf (doesn't exist with
signature )

If a meeting notification happens during that time and isn't clicked;
clicking it after upgrade will fail finding the glade XML file, as
expected because it's been migrated to gtkbuilder since Natty or so.

This remains an unrelated problem to the actual font rendering issue
that is reported here; and the rendering needs further investigation.
I'll move on to testing the upgrade on actual hardware, with and without
desktop effects enabled.

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-23 Thread Mathieu Trudel-Lapierre
Revised release notes paragraph:


Users upgrading from previous releases may notice that newly started 
applications during the upgrade procedure may display broken text, observable 
as squares instead of the text meant to be displayed. This is observable as a 
dialog that may popup during the upgrade procedure; it should read An error 
occurred while loading or saving configuration information for 
evolution-alarm-notify. Some of your configuration settings may not work 
properly. and does not block the upgrade process. Users wishing to close that 
dialog should press the bottom button. This issue is only affecting the current 
session while the upgrade is being executed; and should no longer appear after 
rebooting the system once the upgrade is completed. This is being investigated 
as bug 1038573.


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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Jean-Baptiste Lallement
** Changed in: evolution (Ubuntu)
   Status: Confirmed = Triaged

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Kate Stewart
** Changed in: evolution (Ubuntu Precise)
 Assignee: (unassigned) = Ubuntu Desktop (ubuntu-desktop)

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Mathieu Trudel-Lapierre
** Changed in: evolution (Ubuntu Precise)
 Assignee: Ubuntu Desktop (ubuntu-desktop) = Mathieu Trudel-Lapierre 
(mathieu-tl)

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Erick Brunzell
@ Kate Stewart,

I notice just a couple of security updates this AM, along with some
'cups' updates, so I'm wondering what the plan is? I honestly don't see
how we can just release note this :^(

With less than 48 hours to go I'll certainly get a fresh 10.04.4 prepped
for an upgrade test. This is truly the only serious bug I encountered
during 12.04.1 testing :^)

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Mathieu Trudel-Lapierre
This would not be specific to 12.04.1; it would also have been present
in 12.04, it's just a little hard to reproduce -- needs just the right
environment to be noticeable.

Erick; mind confirming if at the time you see the dialog from Evolution,
you also see the same kind of behavior (boxes for text) in the nm-applet
indicator, or in the bluetooth indicator? Thanks.

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-21 Thread Erick Brunzell
The best info I can provide is in those screenshots in the tar.gz in
comment #3. That upgrade still exists so I can use it to pull any logs
that might be helpful. The same is true of the original upgrade - still
exists so I can acquire logs. I'm really clueless :^/

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-20 Thread Jean-Baptiste Lallement
It seems to be a regression of bug 965686. The message in the pop-up is
the same.

** Package changed: update-manager (Ubuntu) = evolution (Ubuntu)

** Changed in: evolution (Ubuntu)
   Status: Confirmed = Triaged

** Changed in: evolution (Ubuntu)
   Importance: Undecided = High

** Also affects: evolution (Ubuntu Precise)
   Importance: Undecided
   Status: New

** Changed in: evolution (Ubuntu Precise)
   Status: New = Triaged

** Changed in: evolution (Ubuntu Precise)
   Importance: Undecided = High

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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[Bug 1038573] Re: Unreadable messages displayed during Lucid - Precise upgrade

2012-08-20 Thread toda
** Changed in: evolution (Ubuntu)
   Status: Triaged = Incomplete

** Changed in: evolution (Ubuntu)
   Status: Incomplete = Confirmed

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Title:
  Unreadable messages displayed during Lucid - Precise upgrade

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