[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Hello, I did find a workaround in the driver and fixed this issue.. Thanks Prasad -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Attaching the fprintd log from journactl.. ** Attachment added: "temp.log" https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+attachment/5392461/+files/temp.log -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
I just follow your instructions on XPS 9300 with goodix fingerprint driver. `apt-get update; apt-get dist-upgrade -y; apt-get install -y libfprint-2-tod1-goodix` (there's an online update is on-going, after that, libfprint-2-tod1-goodix will be installed automatically) But I can not reproduce the issue you encountered. I will guess you are encountering the known issue there: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1865838It will stop FP authentication after several incorrect fingerprints without error display. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
also attached the logs from oem-getlogs from apport package. ** Attachment added: "oemlogs-u-XPS-13-9300-20200713183746+0800.apport.gz" https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+attachment/5392305/+files/oemlogs-u-XPS-13-9300-20200713183746+0800.apport.gz -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
also attached the logs from oem-getlogs from apport package. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
The picture shows where to click to login to different user without logging out from the current user. ** Attachment added: "Ubuntu_Login_Screen.jpg" https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+attachment/5391261/+files/Ubuntu_Login_Screen.jpg -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Steps to reproduce : 1. Navigate to Activities and click users 2. Click on Fingerprint login for the respective user 3. Enroll an FP 4. Lock the laptop 5. Authenticate with enrolled FP 6. Observe FP auth is successful 7. Create another user in Ubuntu 20.04 8. Lock the laptop 9. Hit enter button 10. Now click on the right side down corner of the laptop where you will see users logo. 8. Click on the newly created user 9. Navigate to users and click on fingerprint login option 10. Observe, it returns no action and 'Couldn't access fingerprint reader message appears' thereafter. 11. After this no FP login possible with even the old user until restart of the machine. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
This is the error we are getting in a multiuser scenario. I will put the exact steps to reproduce this. ** Attachment added: "Couldn't access 'Broadcom Sensors'.png" https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+attachment/5391258/+files/Couldn%27t%20access%20%27Broadcom%20Sensors%27.png -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Sorry still under debug. I will put the exact steps to reproduce and post here. ** Changed in: gnome-control-center (Ubuntu) Status: Invalid => New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
This message was coming from driver side, no need to look into this issue further.. ** Changed in: gnome-control-center (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
** Changed in: gnome-control-center (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Hi Sebastian, I will try to add the journal control log shortly. Steps to reproduce : 1. Navigate to Activities and click users 2. Click on Fingerprint login for the respective user 3. Enroll an FP 4. Lock the laptop 5. Authenticate with enrolled FP 6. Observe FP auth is successful 7. Create another user in Ubuntu 20.04 8. Sign-In into newly created user 9. Navigate to users and click on fingerprint login option 10. Observe, it returns no action and 'Couldn't access fingerprint reader message appears' thereafter Expected Users should be able to enroll FP's for other users as well -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Could you also add your 'journalctl -b 0' log after getting the issue? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1882885 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Changed in: gnome-control-center (Ubuntu) Importance: Undecided => Low ** Changed in: gnome-control-center (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
Added screenshot ** Attachment added: "noMultipleUsers.jpg" https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+attachment/5386553/+files/noMultipleUsers.jpg -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1882885] Re: FP Auth enroll for Multi user Scenario
** Tags added: focal -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1882885 Title: FP Auth enroll for Multi user Scenario To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1882885/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
