[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
This package has been removed from Ubuntu. Closing all related bugs. ** Changed in: gnome-mount (Ubuntu) Status: Triaged = Invalid -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. https://bugs.launchpad.net/bugs/344839 Title: Cannot Mount External drive error message is unhelpful To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-mount/+bug/344839/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Tags added: fitandfinish -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. https://bugs.launchpad.net/bugs/344839 Title: Cannot Mount External drive error message is unhelpful -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
This is a bug in two parts. First is the fact that the drive couldn't mount which is a technical issue of some description. Second is the error message itself which is unhelpful. I appreciate that it isn't always possible to suggest what a user might do to rectify the problem but it is necessary in order to provide a good experience even when things go wrong. As it currently stands the offline equivalent is this: I am sitting on a train on my way from Brighton to London. The announcer apologises that train has encountered a problem and is canceled. I am left standing on a platform trying to find out how to get to work. A better experience is this. I am sitting on a train on my way from Brighton to London. The announcer apologises that the train is being canceled and suggests that I go to Platform X to catch and alternative train. I am still late, but I am not standing on a platform clueless as to what to do next. ** Tags added: ux-errormessage -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. https://bugs.launchpad.net/bugs/344839 Title: Cannot Mount External drive error message is unhelpful -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Changed in: gnome-mount Status: Incomplete = Expired -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Changed in: gnome-mount Importance: Unknown = Medium -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Changed in: gnome-mount Status: New = Incomplete -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Description changed: On Ubuntu 8.10 I plugged in my external hard drive and got the Cannot Mount Volume pop-up error. Clicking on details reveals a more detailed error message. 1) There seem to be other bugs which deal with the actual mounting of external drives so that is not what I am reporting. 2) The error messaging is not end-user facing and could be significantly improved. The related actions are not helpful and leave the user with an error from which there is no obvious path to recovery. In the short term I suggest that the text in the details area be cleaned up to make it more legible. The actual text itself could be structured more like: The device you just plugged in cannot be read Option 1: Option 2: The actual text of the options can remain the same in the short term. In the long term it might be nice to redesign this to include some simpler imagery and language (for example, Mount is new terminology to many people) as well a more obvious Help button or link. The design would need a little bit of time and discussion which I am happy to get involved with if and when there is time. + + See also bug 386327, about providing an option to force-mount the disk. -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 344839] Re: Cannot Mount External drive error message is unhelpful
** Changed in: gnome-mount (Ubuntu) Importance: Undecided = Low ** Changed in: gnome-mount (Ubuntu) Status: New = Triaged ** Changed in: gnome-mount (Ubuntu) Assignee: (unassigned) = Ubuntu Desktop Bugs (desktop-bugs) -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
