[Bug 492850] Re: Evince fails to print a specific PDF

2010-01-06 Thread Blown2bits
*** This bug is a duplicate of bug 495430 ***
https://bugs.launchpad.net/bugs/495430

Marking as a duplicate of Bug#495430 as fonts not embedded in this
sample PDF either.

** This bug has been marked a duplicate of bug 495430
   Evince fails in printing pdf document

** Changed in: evince (Ubuntu)
   Status: New = Confirmed

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Evince fails to print a specific PDF
https://bugs.launchpad.net/bugs/492850
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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-09 Thread Pedro Villavicencio
Thank you for taking the time to report this bug and helping to make
Ubuntu better. Unfortunately we can't fix it without more information.
Please include the information requested at
https://wiki.ubuntu.com/DebuggingPrintingProblems as separate
attachments.

** Changed in: evince (Ubuntu)
   Importance: Undecided = Low

** Changed in: evince (Ubuntu)
   Status: New = Incomplete

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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-09 Thread Pepijn Schmitz
I used apport-collect-data on the client workstation, I don't know how
useful that is. The print server runs Ubuntu 8.04 and doesn't appear to
have the apport-collect tool.

However, here is the CUPS error_log on the print server after setting
the log level to debug. At 14:50:46 you can see the print job from
Document Viewer arriving. I see some errors / process dying / job
canceled texts after that, so something definitely appears to be going
wrong. It's strange that CUPS lists the job as completed without comment
(and doesn't log an error).

From 14:51:16 you see me checking to see that the job is once again
listed as completed by CUPS. Nothing has emerged from the printer.

Let me know if you need any more information!

** Attachment added: CUPS error_log on print server
   http://launchpadlibrarian.net/36623517/cups_error_log

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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-09 Thread Pepijn Schmitz
(I'm Captain Chaos by the way. Somehow I ended up with two launchpad
accounts. I'll see if I can fix that.)

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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-09 Thread Captain Chaos
Here is the output of the printingbuginfo script on the print server. I
couldn't run it with -u, even though my printer is connected through
USB, because then it gave an error message: ls: cannot access
/dev/usblp*: No such file or directory.

** Attachment added: Output of printingbuginfo on print server
   http://launchpadlibrarian.net/36624294/printingbuginfo

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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-05 Thread Captain Chaos

** Attachment added: The PDF file in question
   http://launchpadlibrarian.net/36474750/Pepijn_Schmitz%40pepsoft_org.pdf

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[Bug 492850] Re: Evince fails to print a specific PDF

2009-12-05 Thread Captain Chaos
If someone tells me how, I can try to intercept the actual contents of
the print job.

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