[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Package changed: evolution-data-server (Ubuntu) = libgdata (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts To manage notifications about this bug go to: https://bugs.launchpad.net/evolution-data-server/+bug/755043/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
How do I get this fix into my 11.04 now? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
I tested 0.8.1-1 from oneiric with no change to the issue. However I caught this comment below from a realted bug that seems like a duplicate, https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/762187/comments/15, and was able to resolve my issue. The problem is that libgdata pre-0.8.2 does not handle Google contact custom fields that do not have a label. The equivalent output in libgdata debug looks like this gContact:userDefinedField key='' value='Director'/ An example of such a field with an empty label is shown in the attached screenshot. At Google.com/contacts where the screenshot was taken, it can be easily edited to contain a label, or removed - both of which will solve the issue. You can find the contacts with unlabelled custom fields by searching the libgdata debug output (start the factory with ~$LIBGDATA_FORCE_HTTP=1 LIBGDATA_DEBUG=3 /usr/lib/evolution/e-addressbook-factory) for the following string. userDefinedField key='' It is worth noting that I have many custom fields with the label defined. These are all fine to be left unchanged, and may look similar to the following with a label and value defined: gContact:userDefinedField key='Custom1' value='someb...@gmail.com'/ Thanks Michael Seifert for figuring this out for us. I had three of these to remove in my 1800+ contacts, and each time I had to shutdown evolution, fix the data, kill the e-addressbook-factory process and restart with the debug output to find the next occurance. Only after I removed them all, and completely restarted evolution did everything work fine. And it has since. Autocomplete, etc. All great. Really happy about this. I've left the 0.8.1 libgdata in place for now, but per the comments linked above, the 0.8.0 shipping with Natty should be fine. This should no longer be an issue by default when 0.8.2 ships per the upstream bug and commits. I am re-linking this upstream bug for easy patch extraction. ** Attachment added: Custom Field without a label (key) https://bugs.launchpad.net/ubuntu/+source/evolution-data-server/+bug/755043/+attachment/2154043/+files/Google_Contacts.png ** Bug watch added: GNOME Bug Tracker #648058 https://bugzilla.gnome.org/show_bug.cgi?id=648058 ** Changed in: evolution-data-server Importance: High = Unknown ** Changed in: evolution-data-server Status: Incomplete = Unknown ** Changed in: evolution-data-server Remote watch: GNOME Bug Tracker #647067 = GNOME Bug Tracker #648058 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Changed in: evolution-data-server Status: Unknown = Fix Released ** Changed in: evolution-data-server Importance: Unknown = High -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
Please do not change the bug status without giving a good explanation, if you don't know what they means please have a look to our documentation available at: https://wiki.ubuntu.com/Bugs/Status ; Thanks in advance. ** Changed in: evolution-data-server (Ubuntu) Status: Confirmed = Triaged -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
Pedro .. Sorry, since there was no explanation on the first change I just changed it back since it wasn't assigned. I am thinking that an early 0.8.0 issue is a contributing factor since I only experience the issue on 11.04, regardless of Evolution version (2.32/3.0). I am looking at testing th 0.8.1 libgdata currently in experimental to see if it resolves, but I have few cycles right now. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Changed in: evolution-data-server (Ubuntu) Status: New = Triaged ** Changed in: evolution-data-server (Ubuntu) Importance: Undecided = Medium -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Changed in: evolution-data-server (Ubuntu) Status: Triaged = Confirmed -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Description changed: Binary package hint: evolution-data-server - I have a significant number of contacts in Google (1800+). After - initially tripping on related bugs now resolved per other user feedback, - it seems there is still an issue, possibly only affecting large number - of contacts due to a timeout while loading. + With large Google address books there seems to be some sort of timeout + while loading. It makes a large Google addressbook unusable. - Bug 752468 resolved per comments here: - https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/752468/comments/7 + On fresh install during the creation of a new Google address book I usually see Unable to open addressbook. This addressbook cannot be opened. This either means an incorrect URI was entered or the server is unreachable. Detailed error message:Cannot authenticate user: Invalid query message. + https://launchpadlibrarian.net/70635993/Evo_ContactsBug_OnAdd.png - Bug 720434 similar but also different per comments here: - https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/720434/comments/7 + When upgrading (Maverick - Natty), I already have the account created and sometimes see partial loading, and see the the Unable to open addressbook. This addressbook cannot be opened. This either means an incorrect URI was entered or the server is unreachable. Detailed error message: Timeout was reached message. + https://launchpadlibrarian.net/68733604/evolution_gui_matching_debug.png - In my case the problem seems to occur consistently at the same point - during data load, at which point it fails showing no contacts. If I - click around I can consistently get it to display 1093 of my 1825 - contacts as shown in the screen shot attached. + Sometimes I also see this message: Unable to perform search. The backend for this addressbook was unable to parse query: Invalid query. + https://launchpadlibrarian.net/68646259/google_contacts2.png + + Sometimes I see some contacts, sometimes none. Whether new install + or upgrading, I can usually clicking back and forth between local + address books and the Google address books or reload evolution to get + some of them loaded and stumble on each of the three messages above. + + I have temporarily connected to a Google account that has only 20 contacts I need all the time. This loads fine every time. Every once in a while I see a the error Unable to perform search. This query did not complete successfully. Cannot connect to the service's server. I suspect this is the mild impact of the same failure, but not happening during the contact load. It may be a lesser separate issue which needs to be separate once this is resolved. + https://launchpadlibrarian.net/71632476/Unable_To_Search.png + + I am able to replicate the issue on Evolution 3.0 as well using the Debian unstable packages on Natty 11.04 http://packages.debian.org/experimental/evolution + I was unable to replicate the issues on Evolution 2.32 running on Maverick 10.10 using this PPA https://launchpad.net/~konstigt/+archive/evolution ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: evolution 2.32.2-0ubuntu5 ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2 Uname: Linux 2.6.38-8-generic x86_64 NonfreeKernelModules: fglrx Architecture: amd64 Date: Fri Apr 8 16:56:16 2011 ProcEnviron: LANGUAGE=en_US:en LANG=en_US.utf8 SHELL=/bin/bash SourcePackage: evolution UpgradeStatus: Upgraded to natty on 2011-04-06 (2 days ago) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
PS I also find that my Calendar accounts are affected too. Let me explain: I have 5 private accounts hosted by Google. One I give to my wife and the others are for a private business. In addition I have a standard Google account for private use. I have set up 4 private accounts and my personal account on two PCs/Laptops for eMail use. I then have the Contacts synced for my main business (private account) and my personal account on these machines. I then have these two accounts and my wife's Calendar sync'd... On my wife's PC I have her account for eMail, contacts and calendar, plus my business and personal Calendars sync'd. All this worked fine until upgrade. Now what happens is. ALL the eMail accounts work fine unless they are looking for a contact. None of the Contacts accounts work, even after deletion and re-setting up. Error messages as above. Calendar in all cases the accounts did not work at the start, but after gong in to properties and re-establishing the account, entering the PW the contents downloaded. However, If I want the account to show or to make any changes I have to either go through the process again, delete the account and start over, or it just refuses to work. Hope this helps -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
This is similar to my bug https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/779992 and may well be related. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
If I empty my Google Contacts by exporting them and then delete them from Google I can add Google Contacts to Evolution without problems. If I then import all the contacts again into Google I can see all of them for a while, or until I close down Evolution. When I open Evolution again I get the error message and can not longer use Google Contacts. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
Probably worth noting there are at least three different error messages I see with this issue, and sometimes I see some contacts and sometimes none. Starting from a fresh install I usually see none with the query error here: https://launchpadlibrarian.net/70635993/Evo_ContactsBug_OnAdd.png After clicking around and re-loading, I can also generate these other two: https://launchpadlibrarian.net/68733604/evolution_gui_matching_debug.png https://launchpadlibrarian.net/68646259/google_contacts2.png Sometimes you see some contacts, sometimes none. This is why I changed the bug title to be more generic to the common message in the title of the Error Dialog rather than the message itself. This is why I changed the name of the bug summary: - Google Contacts timeout while loading in Evolution + Unable to open addressbook error when loading Google Contacts -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 755043] Re: Unable to open addressbook error when loading Google Contacts
** Summary changed: - Google Contacts timeout while loading in Evolution + Unable to open addressbook error when loading Google Contacts -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to evolution-data-server in Ubuntu. https://bugs.launchpad.net/bugs/755043 Title: Unable to open addressbook error when loading Google Contacts -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
