[Desktop-packages] [Bug 1660412] Re: hp-systray fails due to "error: Unable to open /home/[user]/.hplip/hp-systray.lock lock file." if ~/.hplip is a symlink
Hi, Can you please share the exact steps to regenerate the issue. Thanks ** Changed in: hplip Status: New => In Progress -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1660412 Title: hp-systray fails due to "error: Unable to open /home/[user]/.hplip/hp- systray.lock lock file." if ~/.hplip is a symlink Status in HPLIP: In Progress Status in hplip package in Ubuntu: New Bug description: This seems to be unrelated to the existence or the permissions of the lock file (various, but not all combinations have been tested). The limitation should be removed because it has no obvious purpose or if it has any purpose at all it should be revealed in a helpful error message. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-34.36-generic 4.8.11 Uname: Linux 4.8.0-34-generic x86_64 NonfreeKernelModules: zfs zunicode icp zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8.2 Architecture: amd64 CurrentDesktop: Unity Date: Mon Jan 30 19:09:49 2017 InstallationDate: Installed on 2015-12-12 (415 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (105 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1660412/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647103] Re: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories."
** Changed in: hplip Status: In Progress => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647103 Title: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories." Status in HPLIP: Won't Fix Status in hplip package in Ubuntu: New Bug description: I experience this message during well working network connection (name resolution in `firefox`, `ping 8.8.8.8` and `sudo apt-get update` all working well). It should be improved because it's not useful in the current form. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 00:22:16 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647103/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647112] Re: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again."
** Changed in: hplip Status: In Progress => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647112 Title: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again." Status in HPLIP: Won't Fix Status in hplip package in Ubuntu: In Progress Bug description: `hp-uninstall` fails due to `error: Failed to close HP-Toolbox/HP- Systray. Close manually and run hp-uninstall again.`. The log file `~/.hplip/hp-uninstall.log` doesn't contain any information. Please investigate the code around this failure and expose the reason for the failure in the output or at least the log file. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 02:35:39 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647112/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647112] Re: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again."
Hi, The error message is an expected behavior if the toolbox is open and we try to uninstall HPLIP. Thanks, kritika ** Changed in: hplip Status: New => In Progress -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647112 Title: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again." Status in HPLIP: In Progress Status in hplip package in Ubuntu: In Progress Bug description: `hp-uninstall` fails due to `error: Failed to close HP-Toolbox/HP- Systray. Close manually and run hp-uninstall again.`. The log file `~/.hplip/hp-uninstall.log` doesn't contain any information. Please investigate the code around this failure and expose the reason for the failure in the output or at least the log file. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 02:35:39 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647112/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647103] Re: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories."
** Changed in: hplip Status: New => In Progress -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647103 Title: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories." Status in HPLIP: In Progress Status in hplip package in Ubuntu: New Bug description: I experience this message during well working network connection (name resolution in `firefox`, `ping 8.8.8.8` and `sudo apt-get update` all working well). It should be improved because it's not useful in the current form. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 00:22:16 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647103/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647112] Re: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again."
** Changed in: hplip (Ubuntu) Status: New => In Progress -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647112 Title: improve message "error: Failed to close HP-Toolbox/HP-Systray. Close manually and run hp-uninstall again." Status in HPLIP: New Status in hplip package in Ubuntu: In Progress Bug description: `hp-uninstall` fails due to `error: Failed to close HP-Toolbox/HP- Systray. Close manually and run hp-uninstall again.`. The log file `~/.hplip/hp-uninstall.log` doesn't contain any information. Please investigate the code around this failure and expose the reason for the failure in the output or at least the log file. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 02:35:39 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647112/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1647103] Re: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories."
Hi, Request you to update the repository by "sudo apt-get update", followed by automatic re-installation. Share the error logs if the issue continues. Thanks, kritika -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1647103 Title: improve message "error: The network appears to be unreachable. Installation may not resolve all dependencies without access to distribution repositories." Status in HPLIP: New Status in hplip package in Ubuntu: New Bug description: I experience this message during well working network connection (name resolution in `firefox`, `ping 8.8.8.8` and `sudo apt-get update` all working well). It should be improved because it's not useful in the current form. ProblemType: Bug DistroRelease: Ubuntu 16.10 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6 Uname: Linux 4.8.0-28-generic x86_64 NonfreeKernelModules: openafs zfs zunicode zcommon znvpair zavl ApportVersion: 2.20.3-0ubuntu8 Architecture: amd64 CurrentDesktop: Unity Date: Sun Dec 4 00:22:16 2016 InstallationDate: Installed on 2015-12-12 (357 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) SourcePackage: hplip UpgradeStatus: Upgraded to yakkety on 2016-10-17 (47 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1647103/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589897] Re: hpps is unable to function without access to the output device
** Changed in: hplip Status: Confirmed => Fix Committed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1589897 Title: hpps is unable to function without access to the output device Status in HPLIP: Fix Committed Status in hplip package in Ubuntu: Confirmed Bug description: When diagnosing a printing problem by manually running individual print filters, hpps fails if DEVICE_URI is not set in the environment. The view of upstrem CUPS is: > Filters MUST be able to function without access to the output device. Original report: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=825219 Before https://bugs.launchpad.net/hplip/+bug/1395676 was attended to the hpcups filter behaved in the same way. Now it no longer does. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1589897/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589897] Re: hpps is unable to function without access to the output device
** Changed in: hplip Status: New => Confirmed ** Changed in: hplip (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1589897 Title: hpps is unable to function without access to the output device Status in HPLIP: Confirmed Status in hplip package in Ubuntu: Confirmed Bug description: When diagnosing a printing problem by manually running individual print filters, hpps fails if DEVICE_URI is not set in the environment. The view of upstrem CUPS is: > Filters MUST be able to function without access to the output device. Original report: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=825219 Before https://bugs.launchpad.net/hplip/+bug/1395676 was attended to the hpcups filter behaved in the same way. Now it no longer does. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1589897/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1596361] Re: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager
** Changed in: hplip Assignee: (unassigned) => kritika arora (kritika-arora1) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1596361 Title: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager Status in HPLIP: Fix Committed Status in hplip package in Ubuntu: New Bug description: HP Device Manager always showed Error 5002 (device is busy powered down or unplugged) as Status for my M476DW. In addition, under supplies, no toner levels were shown. I have modified the "[hp_color_laserjet_mfp_m476dw]" entry in /usr/share/hplip/data/models/models.dat. The full entry I have attached below. By changing status-type=12 to status-type=10 error 5002 disappeared. Adding the r0-agent* entries made the supplies display (and hp-levels) work. [hp_color_laserjet_mfp_m476dw] align-type=0 clean-type=0 color-cal-type=0 copy-type=0 embedded-server-type=0 fax-type=7 fw-download=False icon=HP_Color_LaserJet_2840.png io-mfp-mode=1 io-mode=1 io-support=14 job-storage=0 linefeed-cal-type=0 model1=HP Color Laserjet Pro MFP M476dw monitor-type=0 panel-check-type=0 pcard-type=0 plugin=1 plugin-reason=64 power-settings=0 ppd-name=color_laserjet_pro_mfp_m476 pq-diag-type=0 r-type=0 r0-agent1-kind=4 r0-agent1-sku=CB380A r0-agent1-type=1 r0-agent2-kind=4 r0-agent2-sku=CB381A r0-agent2-type=4 r0-agent3-kind=4 r0-agent3-sku=CB383A r0-agent3-type=5 r0-agent4-kind=4 r0-agent4-sku=CB382A r0-agent4-type=6 scan-src=3 scan-type=5 status-battery-check=0 status-dynamic-counters=0 status-type=12 support-released=True support-subtype=447b support-type=2 support-ver=3.14.4 tech-class=Postscript tech-subclass=Normal tech-type=4 usb-pid=342a usb-vid=3f0 wifi-config=3 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1596361/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1596361] Re: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager
** Changed in: hplip Status: New => Fix Committed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1596361 Title: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager Status in HPLIP: Fix Committed Status in hplip package in Ubuntu: New Bug description: HP Device Manager always showed Error 5002 (device is busy powered down or unplugged) as Status for my M476DW. In addition, under supplies, no toner levels were shown. I have modified the "[hp_color_laserjet_mfp_m476dw]" entry in /usr/share/hplip/data/models/models.dat. The full entry I have attached below. By changing status-type=12 to status-type=10 error 5002 disappeared. Adding the r0-agent* entries made the supplies display (and hp-levels) work. [hp_color_laserjet_mfp_m476dw] align-type=0 clean-type=0 color-cal-type=0 copy-type=0 embedded-server-type=0 fax-type=7 fw-download=False icon=HP_Color_LaserJet_2840.png io-mfp-mode=1 io-mode=1 io-support=14 job-storage=0 linefeed-cal-type=0 model1=HP Color Laserjet Pro MFP M476dw monitor-type=0 panel-check-type=0 pcard-type=0 plugin=1 plugin-reason=64 power-settings=0 ppd-name=color_laserjet_pro_mfp_m476 pq-diag-type=0 r-type=0 r0-agent1-kind=4 r0-agent1-sku=CB380A r0-agent1-type=1 r0-agent2-kind=4 r0-agent2-sku=CB381A r0-agent2-type=4 r0-agent3-kind=4 r0-agent3-sku=CB383A r0-agent3-type=5 r0-agent4-kind=4 r0-agent4-sku=CB382A r0-agent4-type=6 scan-src=3 scan-type=5 status-battery-check=0 status-dynamic-counters=0 status-type=12 support-released=True support-subtype=447b support-type=2 support-ver=3.14.4 tech-class=Postscript tech-subclass=Normal tech-type=4 usb-pid=342a usb-vid=3f0 wifi-config=3 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1596361/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1596361] Re: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager
Hi, We will review the changes and will make the required modification in the up coming release. thanks, Kritika -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1596361 Title: MFP M476DW Error 5002 on status / No toner levels in HP Device Manager Status in HPLIP: New Status in hplip package in Ubuntu: New Bug description: HP Device Manager always showed Error 5002 (device is busy powered down or unplugged) as Status for my M476DW. In addition, under supplies, no toner levels were shown. I have modified the "[hp_color_laserjet_mfp_m476dw]" entry in /usr/share/hplip/data/models/models.dat. The full entry I have attached below. By changing status-type=12 to status-type=10 error 5002 disappeared. Adding the r0-agent* entries made the supplies display (and hp-levels) work. [hp_color_laserjet_mfp_m476dw] align-type=0 clean-type=0 color-cal-type=0 copy-type=0 embedded-server-type=0 fax-type=7 fw-download=False icon=HP_Color_LaserJet_2840.png io-mfp-mode=1 io-mode=1 io-support=14 job-storage=0 linefeed-cal-type=0 model1=HP Color Laserjet Pro MFP M476dw monitor-type=0 panel-check-type=0 pcard-type=0 plugin=1 plugin-reason=64 power-settings=0 ppd-name=color_laserjet_pro_mfp_m476 pq-diag-type=0 r-type=0 r0-agent1-kind=4 r0-agent1-sku=CB380A r0-agent1-type=1 r0-agent2-kind=4 r0-agent2-sku=CB381A r0-agent2-type=4 r0-agent3-kind=4 r0-agent3-sku=CB383A r0-agent3-type=5 r0-agent4-kind=4 r0-agent4-sku=CB382A r0-agent4-type=6 scan-src=3 scan-type=5 status-battery-check=0 status-dynamic-counters=0 status-type=12 support-released=True support-subtype=447b support-type=2 support-ver=3.14.4 tech-class=Postscript tech-subclass=Normal tech-type=4 usb-pid=342a usb-vid=3f0 wifi-config=3 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1596361/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
