[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
Could you also please get debug logs for modem manager and attach here: https://wiki.ubuntu.com/DebuggingModemmanager -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “modemmanager” package in Ubuntu: New Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: Unknown Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/modemmanager/+bug/1071853/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
apport information ** Tags added: apport-collected ** Description changed: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled + --- + ApportVersion: 2.0.1-0ubuntu14 + Architecture: i386 + DistroRelease: Ubuntu 12.04 + InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) + NonfreeKernelModules: nvidia + Package: network-manager + PackageArchitecture: i386 + ProcEnviron: + TERM=xterm + PATH=(custom, user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 + Tags: precise running-unity + Uname: Linux 3.2.0-33-generic i686 + UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) + UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video ** Attachment added: Dependencies.txt https://bugs.launchpad.net/bugs/1071853/+attachment/3415596/+files/Dependencies.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “modemmanager” package in Ubuntu: New Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: Unknown Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
apport-collect doesn't seem to have uploaded anything useful -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “modemmanager” package in Ubuntu: New Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: Unknown Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/modemmanager/+bug/1071853/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
** Changed in: modemmanager (Debian) Status: Unknown = New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “modemmanager” package in Ubuntu: Incomplete Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: New Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/modemmanager/+bug/1071853/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
Okay, I hoped it would attach the USB ID, but could you find it by running lsusb in a terminal? And add debug logs of when it happens as described in comment #6. ** Changed in: modemmanager (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “linux” package in Ubuntu: New Status in “modemmanager” package in Ubuntu: Incomplete Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: New Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1071853/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
Adding Linux here, as it seems like the serial ports disappears in the logs in the referred Debian bug report. ** Also affects: linux (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “linux” package in Ubuntu: New Status in “modemmanager” package in Ubuntu: Incomplete Status in “network-manager” package in Ubuntu: New Status in “modemmanager” package in Debian: New Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1071853/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
apport information
** Tags added: staging
** Description changed:
I connect to a mobile broadband network through a Huawei USB 3G modem.
I stay connected all the time.
Every once in a while, with almost systematic periodicity (like every 20-30
minutes), without any apparent reason, whether or not I am using the network or
not, the nonnection suddenly goes down, and:
- the indicator shows I'm disconnected, the
- the mobile broadband networks (I have two of them configured, though I only
use one now) disappear from the list in nm-applet
- The option Enable Mobile Broadband at the bottom of the nm-applet menu
DISAPPEARS (not that it gets unchecked, it _disappears_ completely)
In order to reconnect I have to unplug and replug the usb modem, wait a
few seconds for it to be initialized or whatever, and then reconnect via
the nm-applet (when the nm-applet doesn't become unresponsive because of
another old known bug).
All the symptoms are EXACTLY as if someone had suddenly unplogged the
modem physically, so this may as well be a usb problem.
I have no idea what logs I should look for and attach.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: network-manager 0.9.4.0-0ubuntu4.2
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
Uname: Linux 3.2.0-33-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
Date: Fri Oct 26 20:10:24 2012
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429)
IpRoute:
default via 10.64.64.64 dev ppp0 proto static
10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228
169.254.0.0/16 dev ppp0 scope link metric 1000
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago)
mtime.conffile..etc.NetworkManager.NetworkManager.conf:
2012-08-30T13:38:55.126319
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
ttyUSB0gsm connected
/org/freedesktop/NetworkManager/Devices/19
wlan0 802-11-wireless disconnected
/org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernetunavailable
/org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE
WIFI WWAN-HARDWARE WWAN
running 0.9.4.0connected enabled enabled
enabledenabled enabled
---
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429)
NonfreeKernelModules: nvidia
Package: network-manager
PackageArchitecture: i386
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
Tags: precise running-unity
Uname: Linux 3.2.0-33-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago)
UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare
vboxusers video
+ ---
+ AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
+ ApportVersion: 2.0.1-0ubuntu14
+ Architecture: i386
+ AudioDevicesInUse:
+ USERPID ACCESS COMMAND
+ /dev/snd/controlC0: teo2582 F pulseaudio
+ Card0.Amixer.info:
+ Card hw:0 'Intel'/'HDA Intel at 0xfebf8000 irq 49'
+Mixer name : 'Realtek ALC660-VD'
+Components : 'HDA:10ec0660,1043,0011
HDA:10573055,10431316,00100700'
+Controls : 28
+Simple ctrls : 16
+ DistroRelease: Ubuntu 12.04
+ HibernationDevice: RESUME=UUID=b1b3e5fe-38e2-44c9-9e48-4564cd9f4d66
+ InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429)
+ MachineType: ASUSTeK Computer Inc. M51Sn
+ NonfreeKernelModules: nvidia
+ Package: network-manager
+ PackageArchitecture: i386
+ ProcEnviron:
+ TERM=xterm
+ PATH=(custom, user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 VESA VGA
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-33-generic
root=UUID=173acbf5-26a0-49e3-8d2b-f1c142582cbf ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
+ RelatedPackageVersions:
+ linux-restricted-modules-3.2.0-33-generic N/A
+ linux-backports-modules-3.2.0-33-generic N/A
+ linux-firmware1.79.1
+ StagingDrivers: zram
+ Tags: precise running-unity staging precise running-unity
+ Uname: Linux 3.2.0-33-generic i686
+ UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago)
+ UserAsoundrc:
+ pcm.!default { type pulse }
+ ctl.!default { type pulse }
+ pcm.pulse { type pulse }
+ ctl.pulse { type pulse
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
Changing to confirmed as per comment 11, though I don't have time to do the tests described in comment 6 (not any soon at least) ** Changed in: linux (Ubuntu) Status: Incomplete = Confirmed ** Changed in: modemmanager (Ubuntu) Status: Incomplete = Confirmed ** Changed in: network-manager (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “linux” package in Ubuntu: Confirmed Status in “modemmanager” package in Ubuntu: Confirmed Status in “network-manager” package in Ubuntu: Confirmed Status in “modemmanager” package in Debian: New Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video --- AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: teo2582 F pulseaudio Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xfebf8000 irq 49' Mixer name : 'Realtek ALC660-VD' Components : 'HDA:10ec0660,1043,0011 HDA:10573055,10431316,00100700' Controls : 28 Simple ctrls : 16 DistroRelease: Ubuntu 12.04 HibernationDevice: RESUME=UUID=b1b3e5fe-38e2-44c9-9e48-4564cd9f4d66 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) MachineType: ASUSTeK Computer Inc. M51Sn NonfreeKernelModules: nvidia Package: network-manager
[Desktop-packages] [Bug 1071853] Re: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
$ lsusb Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 073: ID 12d1:140c Huawei Technologies Co., Ltd. Bus 001 Device 005: ID 04f2:b033 Chicony Electronics Co., Ltd Bus 004 Device 002: ID 0b05:1712 ASUSTek Computer, Inc. BT-183 Bluetooth 2.0+EDR adapter Bus 007 Device 002: ID 08ff:1600 AuthenTec, Inc. AES1600 Bus 005 Device 006: ID 0458:003a KYE Systems Corp. (Mouse Systems) NetScroll+ Mini Traveler / Genius NetScroll 120 Bus 005 Device 010: ID 0409:005a NEC Corp. HighSpeed Hub Bus 005 Device 011: ID 03f0:1604 Hewlett-Packard DeskJet 940c Bus 005 Device 012: ID 0409:005a NEC Corp. HighSpeed Hub -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1071853 Title: Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected Status in “linux” package in Ubuntu: Confirmed Status in “modemmanager” package in Ubuntu: Confirmed Status in “network-manager” package in Ubuntu: Confirmed Status in “modemmanager” package in Debian: New Bug description: I connect to a mobile broadband network through a Huawei USB 3G modem. I stay connected all the time. Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and: - the indicator shows I'm disconnected, the - the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet - The option Enable Mobile Broadband at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely) In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug). All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem. I have no idea what logs I should look for and attach. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: network-manager 0.9.4.0-0ubuntu4.2 ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Uname: Linux 3.2.0-33-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Fri Oct 26 20:10:24 2012 IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) IpRoute: default via 10.64.64.64 dev ppp0 proto static 10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228 169.254.0.0/16 dev ppp0 scope link metric 1000 NetworkManager.state: [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: network-manager UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago) mtime.conffile..etc.NetworkManager.NetworkManager.conf: 2012-08-30T13:38:55.126319 nmcli-dev: DEVICE TYPE STATE DBUS-PATH ttyUSB0gsm connected /org/freedesktop/NetworkManager/Devices/19 wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1 eth0 802-3-ethernetunavailable /org/freedesktop/NetworkManager/Devices/0 nmcli-nm: RUNNING VERSIONSTATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN running 0.9.4.0connected enabled enabled enabledenabled enabled --- ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) NonfreeKernelModules: nvidia Package: network-manager PackageArchitecture: i386 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31 Tags: precise running-unity Uname: Linux 3.2.0-33-generic i686 UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago) UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video --- AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu14
