[Desktop-packages] [Bug 1337542] Re: huawei e5372 not identified
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: usb-modeswitch (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to usb-modeswitch in Ubuntu. https://bugs.launchpad.net/bugs/1337542 Title: huawei e5372 not identified Status in usb-modeswitch package in Ubuntu: Confirmed Bug description: After attaching the modem Huawei e5372 to usb port see what happens in syslog: syslog Jul 3 23:44:30 kernel: [19563.597990] usb 3-1: new high-speed USB device number 5 using xhci_hcd Jul 3 23:44:30 kernel: [19563.615874] usb 3-1: New USB device found, idVendor=12d1, idProduct=14fe Jul 3 23:44:30 kernel: [19563.615883] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:30 kernel: [19563.615889] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:30 kernel: [19563.615894] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:30 kernel: [19563.620789] usb-storage 3-1:1.0: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621040] scsi11 : usb-storage 3-1:1.0 Jul 3 23:44:30 kernel: [19563.621330] usb-storage 3-1:1.1: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621532] scsi12 : usb-storage 3-1:1.1 Jul 3 23:44:30 mtp-probe: checking bus 3, device 5: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:30 mtp-probe: bus: 3, device: 5 was not an MTP device Jul 3 23:44:31 kernel: [19564.620132] scsi 11:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.620892] scsi 12:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.742033] sr0: scsi-1 drive Jul 3 23:44:31 kernel: [19564.742203] sr 11:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:31 kernel: [19564.742264] sr 11:0:0:0: Attached scsi generic sg3 type 5 Jul 3 23:44:31 kernel: [19564.746227] sd 12:0:0:0: Attached scsi generic sg4 type 0 Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005 Jul 3 23:44:31 kernel: [19564.981646] sd 12:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:31 kernel: [19565.011982] usb 3-1: USB disconnect, device number 5 Jul 3 23:44:32 kernel: [19565.411594] usb 3-1: new high-speed USB device number 6 using xhci_hcd Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506 Jul 3 23:44:32 kernel: [19565.429773] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:32 kernel: [19565.429779] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:32 kernel: [19565.429784] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:32 kernel: [19565.436215] option 3-1:1.0: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436416] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0 Jul 3 23:44:32 kernel: [19565.436686] option 3-1:1.1: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436857] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1 Jul 3 23:44:32 kernel: [19565.437026] usb-storage 3-1:1.2: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437227] scsi13 : usb-storage 3-1:1.2 Jul 3 23:44:32 kernel: [19565.437564] usb-storage 3-1:1.3: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437807] scsi14 : usb-storage 3-1:1.3 Jul 3 23:44:32 mtp-probe: checking bus 3, device 6: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:32 mtp-probe: bus: 3, device: 6 was not an MTP device Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB1): port attributes not fully set Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB0): port attributes not fully set Jul 3 23:44:32 usb_modeswitch: switched to 12d1: on 003/005 Jul 3 23:44:33 kernel: [19566.437404] scsi 14:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.437691] sd 14:0:0:0: Attached scsi generic sg3 type 0 Jul 3 23:44:33 kernel: [19566.437921] scsi 13:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.553806] sr0: scsi-1 drive Jul 3 23:44:33 kernel: [19566.554169] sr 13:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:33 kernel: [19566.554419] sr 13:0:0:0: Attached scsi generic sg4 type 5 Jul 3 23:44:33 kernel: [19566.673193] sd 14:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:33 usb_modeswitch[16596]: usb_modeswitch: switched to 12d1:1506 on 3/6 Jul 3 23:44:34 usb_modeswitch[16596]: usb_modeswitch: add device ID
[Desktop-packages] [Bug 1337542] Re: huawei e5372 not identified
The lsusb listing shows that your dongle is supported by the option driver in kernel 3.13 which Ubuntu 14.04 is built on. The problem is most likely a usb controller driver error, can you please test on a USB 2.0 port or with a USB 2.0 hub connected between dongle and your computers USB 3.0 port. The option driver could not bind because it could not read the attributes from the dongle, the same error that ModemManager complains about: Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB0): port attributes not fully set -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to usb-modeswitch in Ubuntu. https://bugs.launchpad.net/bugs/1337542 Title: huawei e5372 not identified Status in “usb-modeswitch” package in Ubuntu: New Bug description: After attaching the modem Huawei e5372 to usb port see what happens in syslog: syslog Jul 3 23:44:30 kernel: [19563.597990] usb 3-1: new high-speed USB device number 5 using xhci_hcd Jul 3 23:44:30 kernel: [19563.615874] usb 3-1: New USB device found, idVendor=12d1, idProduct=14fe Jul 3 23:44:30 kernel: [19563.615883] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:30 kernel: [19563.615889] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:30 kernel: [19563.615894] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:30 kernel: [19563.620789] usb-storage 3-1:1.0: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621040] scsi11 : usb-storage 3-1:1.0 Jul 3 23:44:30 kernel: [19563.621330] usb-storage 3-1:1.1: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621532] scsi12 : usb-storage 3-1:1.1 Jul 3 23:44:30 mtp-probe: checking bus 3, device 5: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:30 mtp-probe: bus: 3, device: 5 was not an MTP device Jul 3 23:44:31 kernel: [19564.620132] scsi 11:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.620892] scsi 12:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.742033] sr0: scsi-1 drive Jul 3 23:44:31 kernel: [19564.742203] sr 11:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:31 kernel: [19564.742264] sr 11:0:0:0: Attached scsi generic sg3 type 5 Jul 3 23:44:31 kernel: [19564.746227] sd 12:0:0:0: Attached scsi generic sg4 type 0 Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005 Jul 3 23:44:31 kernel: [19564.981646] sd 12:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:31 kernel: [19565.011982] usb 3-1: USB disconnect, device number 5 Jul 3 23:44:32 kernel: [19565.411594] usb 3-1: new high-speed USB device number 6 using xhci_hcd Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506 Jul 3 23:44:32 kernel: [19565.429773] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:32 kernel: [19565.429779] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:32 kernel: [19565.429784] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:32 kernel: [19565.436215] option 3-1:1.0: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436416] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0 Jul 3 23:44:32 kernel: [19565.436686] option 3-1:1.1: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436857] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1 Jul 3 23:44:32 kernel: [19565.437026] usb-storage 3-1:1.2: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437227] scsi13 : usb-storage 3-1:1.2 Jul 3 23:44:32 kernel: [19565.437564] usb-storage 3-1:1.3: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437807] scsi14 : usb-storage 3-1:1.3 Jul 3 23:44:32 mtp-probe: checking bus 3, device 6: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:32 mtp-probe: bus: 3, device: 6 was not an MTP device Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB1): port attributes not fully set Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB0): port attributes not fully set Jul 3 23:44:32 usb_modeswitch: switched to 12d1: on 003/005 Jul 3 23:44:33 kernel: [19566.437404] scsi 14:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.437691] sd 14:0:0:0: Attached scsi generic sg3 type 0 Jul 3 23:44:33 kernel: [19566.437921] scsi 13:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.553806] sr0: scsi-1 drive Jul 3 23:44:33 kernel: [19566.554169] sr 13:0:0:0: Attached scsi
[Desktop-packages] [Bug 1337542] Re: huawei e5372 not identified
Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005 usb_modeswitch has found the dongle in initial mode 12d1:14fe and has switched it into modem mode Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506 Jul 3 23:44:33 usb_modeswitch[16596]: usb_modeswitch: switched to 12d1:1506 on 3/6 The first indication of a problem is here: Jul 3 23:44:34 usb_modeswitch[16596]: usb_modeswitch: add device ID 12d1:1506 to driver option The option driver did not attach by itself to the dongle, usb_modeswitch will check for that and load the driver using the new_id function of the driver if no driver claimed the interfaces. The new_id function can not distinguish between serial interfaces and net interfaces so it will erroneosly also bind to the net interface: Jul 3 23:44:35 ModemManager[812]: warn (ttyUSB1): port attributes not fully set The reason for the driver not binding by itself (and excluding the net interface) is most likely due to an outdated option driver in your distro, a driver not directly supporting your dongle. Please attach the output from lsusb -v -d 12d1:1506 so I can see the interface attributes in order to tell if the device is supported in mainline linux kernel. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to usb-modeswitch in Ubuntu. https://bugs.launchpad.net/bugs/1337542 Title: huawei e5372 not identified Status in “usb-modeswitch” package in Ubuntu: New Bug description: After attaching the modem Huawei e5372 to usb port see what happens in syslog: syslog Jul 3 23:44:30 kernel: [19563.597990] usb 3-1: new high-speed USB device number 5 using xhci_hcd Jul 3 23:44:30 kernel: [19563.615874] usb 3-1: New USB device found, idVendor=12d1, idProduct=14fe Jul 3 23:44:30 kernel: [19563.615883] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:30 kernel: [19563.615889] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:30 kernel: [19563.615894] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:30 kernel: [19563.620789] usb-storage 3-1:1.0: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621040] scsi11 : usb-storage 3-1:1.0 Jul 3 23:44:30 kernel: [19563.621330] usb-storage 3-1:1.1: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621532] scsi12 : usb-storage 3-1:1.1 Jul 3 23:44:30 mtp-probe: checking bus 3, device 5: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:30 mtp-probe: bus: 3, device: 5 was not an MTP device Jul 3 23:44:31 kernel: [19564.620132] scsi 11:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.620892] scsi 12:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.742033] sr0: scsi-1 drive Jul 3 23:44:31 kernel: [19564.742203] sr 11:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:31 kernel: [19564.742264] sr 11:0:0:0: Attached scsi generic sg3 type 5 Jul 3 23:44:31 kernel: [19564.746227] sd 12:0:0:0: Attached scsi generic sg4 type 0 Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005 Jul 3 23:44:31 kernel: [19564.981646] sd 12:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:31 kernel: [19565.011982] usb 3-1: USB disconnect, device number 5 Jul 3 23:44:32 kernel: [19565.411594] usb 3-1: new high-speed USB device number 6 using xhci_hcd Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506 Jul 3 23:44:32 kernel: [19565.429773] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:32 kernel: [19565.429779] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:32 kernel: [19565.429784] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:32 kernel: [19565.436215] option 3-1:1.0: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436416] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0 Jul 3 23:44:32 kernel: [19565.436686] option 3-1:1.1: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436857] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1 Jul 3 23:44:32 kernel: [19565.437026] usb-storage 3-1:1.2: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437227] scsi13 : usb-storage 3-1:1.2 Jul 3 23:44:32 kernel: [19565.437564] usb-storage 3-1:1.3: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437807] scsi14 : usb-storage 3-1:1.3 Jul 3 23:44:32 mtp-probe: checking bus 3, device 6: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:32 mtp-probe: bus: 3, device: 6 was not an MTP device Jul
[Desktop-packages] [Bug 1337542] Re: huawei e5372 not identified
See attached file for lsusb ** Attachment added: lsusb -v -d 12d1:1506 https://bugs.launchpad.net/ubuntu/+source/usb-modeswitch/+bug/1337542/+attachment/4145948/+files/lsusb.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to usb-modeswitch in Ubuntu. https://bugs.launchpad.net/bugs/1337542 Title: huawei e5372 not identified Status in “usb-modeswitch” package in Ubuntu: New Bug description: After attaching the modem Huawei e5372 to usb port see what happens in syslog: syslog Jul 3 23:44:30 kernel: [19563.597990] usb 3-1: new high-speed USB device number 5 using xhci_hcd Jul 3 23:44:30 kernel: [19563.615874] usb 3-1: New USB device found, idVendor=12d1, idProduct=14fe Jul 3 23:44:30 kernel: [19563.615883] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:30 kernel: [19563.615889] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:30 kernel: [19563.615894] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:30 kernel: [19563.620789] usb-storage 3-1:1.0: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621040] scsi11 : usb-storage 3-1:1.0 Jul 3 23:44:30 kernel: [19563.621330] usb-storage 3-1:1.1: USB Mass Storage device detected Jul 3 23:44:30 kernel: [19563.621532] scsi12 : usb-storage 3-1:1.1 Jul 3 23:44:30 mtp-probe: checking bus 3, device 5: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:30 mtp-probe: bus: 3, device: 5 was not an MTP device Jul 3 23:44:31 kernel: [19564.620132] scsi 11:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.620892] scsi 12:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:31 kernel: [19564.742033] sr0: scsi-1 drive Jul 3 23:44:31 kernel: [19564.742203] sr 11:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:31 kernel: [19564.742264] sr 11:0:0:0: Attached scsi generic sg3 type 5 Jul 3 23:44:31 kernel: [19564.746227] sd 12:0:0:0: Attached scsi generic sg4 type 0 Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005 Jul 3 23:44:31 kernel: [19564.981646] sd 12:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:31 kernel: [19565.011982] usb 3-1: USB disconnect, device number 5 Jul 3 23:44:32 kernel: [19565.411594] usb 3-1: new high-speed USB device number 6 using xhci_hcd Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506 Jul 3 23:44:32 kernel: [19565.429773] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0 Jul 3 23:44:32 kernel: [19565.429779] usb 3-1: Product: HUAWEI Mobile Jul 3 23:44:32 kernel: [19565.429784] usb 3-1: Manufacturer: HUAWEI Technology Jul 3 23:44:32 kernel: [19565.436215] option 3-1:1.0: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436416] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0 Jul 3 23:44:32 kernel: [19565.436686] option 3-1:1.1: GSM modem (1-port) converter detected Jul 3 23:44:32 kernel: [19565.436857] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1 Jul 3 23:44:32 kernel: [19565.437026] usb-storage 3-1:1.2: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437227] scsi13 : usb-storage 3-1:1.2 Jul 3 23:44:32 kernel: [19565.437564] usb-storage 3-1:1.3: USB Mass Storage device detected Jul 3 23:44:32 kernel: [19565.437807] scsi14 : usb-storage 3-1:1.3 Jul 3 23:44:32 mtp-probe: checking bus 3, device 6: /sys/devices/pci:00/:00:14.0/usb3/3-1 Jul 3 23:44:32 mtp-probe: bus: 3, device: 6 was not an MTP device Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB1): port attributes not fully set Jul 3 23:44:32 ModemManager[812]: warn (ttyUSB0): port attributes not fully set Jul 3 23:44:32 usb_modeswitch: switched to 12d1: on 003/005 Jul 3 23:44:33 kernel: [19566.437404] scsi 14:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.437691] sd 14:0:0:0: Attached scsi generic sg3 type 0 Jul 3 23:44:33 kernel: [19566.437921] scsi 13:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2 Jul 3 23:44:33 kernel: [19566.553806] sr0: scsi-1 drive Jul 3 23:44:33 kernel: [19566.554169] sr 13:0:0:0: Attached scsi CD-ROM sr0 Jul 3 23:44:33 kernel: [19566.554419] sr 13:0:0:0: Attached scsi generic sg4 type 5 Jul 3 23:44:33 kernel: [19566.673193] sd 14:0:0:0: [sdd] Attached SCSI removable disk Jul 3 23:44:33 usb_modeswitch[16596]: usb_modeswitch: switched to 12d1:1506 on 3/6 Jul 3 23:44:34 usb_modeswitch[16596]:
