[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
** Changed in: hplip Status: New => Confirmed ** Summary changed: - Hplip crashing when trying to print to network HP printer + hpps (and other HPLIP components) should not crash in error situations -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: hpps (and other HPLIP components) should not crash in error situations Status in HP Linux Imaging and Printing: Confirmed Status in hplip package in Ubuntu: Confirmed Bug description: The filter hpps crashes (Python Traceback) on a broken pipe on stdout when the subsequent filter (the hp backend) errors out due to a network problem (see comment #8). As Linux distributions have automatic crash handling/reporting systems this causes annoying pop- ups which irritate the users giving the impression of a more severe problem. To the HPLIP developers at HP: Please check all components for possible crashes in error situations. Original report: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
After further investigation, this issue turned out to be just a disconnected network cable. But of course the crash disconcerted the hell out of me. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Confirmed Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
To the HPLIP developers at HP: Please make sure that nothing crashes or gives a Traceback if a network error (or some problem in another program), as we have a crash reporting system and so we get crash reports when the problem is somewhere else in reality and users get unneeded crash pop-ups. See: D [22/Apr/2015:15:04:04 +0200] [Job 2639] Traceback (most recent call last): D [22/Apr/2015:15:04:04 +0200] [Job 2639] File "/usr/lib/cups/filter/hpps", line 332, in D [22/Apr/2015:15:04:04 +0200] [Job 2639] os.write(output_fd, data) D [22/Apr/2015:15:04:04 +0200] [Job 2639] BrokenPipeError: [Errno 32] Broken pipe D [22/Apr/2015:15:04:04 +0200] [Job 2639] PID 30722 (/usr/lib/cups/filter/hpps) stopped with status 1. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Confirmed Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
The reason for the failure is: D [22/Apr/2015:15:04:04 +0200] [Job 2639] prnt/backend/hp.c 824: ERROR: open device failed stat=12: hp:/net/printwalter?ip=10.60.16.199 D [22/Apr/2015:15:04:04 +0200] [Job 2639] PID 30723 (/usr/lib/cups/backend/hp) stopped with status 1. Somehow HPs print backand is not able to communicate with the printer. Please follow the instructions of the section "Network printer" on https://wiki.ubuntu.com/DebuggingPrintingProblems. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Confirmed Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: hplip (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Confirmed Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
Here is my error_log file, at 15:02:00 and later I tried print jobs that failed, they are "held" in the printer queue and the printer properties says "filter failed". ** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1446987/+attachment/4381448/+files/error_log ** Changed in: hplip Status: Incomplete => New ** Changed in: hplip (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Confirmed Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
Please attach an error_log of a failing job, according to the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. ** Also affects: hplip Importance: Undecided Status: New ** Changed in: hplip (Ubuntu) Status: New => Incomplete ** Changed in: hplip Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in HP Linux Imaging and Printing: Incomplete Status in hplip package in Ubuntu: Incomplete Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1446987] Re: Hplip crashing when trying to print to network HP printer
Crash report ** Attachment added: "_usr_lib_cups_filter_hpps.7.crash" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1446987/+attachment/4381081/+files/_usr_lib_cups_filter_hpps.7.crash -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1446987 Title: Hplip crashing when trying to print to network HP printer Status in hplip package in Ubuntu: New Bug description: I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP. Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held". ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4 ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3 Uname: Linux 3.19.0-15-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.17.2-0ubuntu1 Architecture: amd64 CupsErrorLog: E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276". W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists CurrentDesktop: Unity Date: Wed Apr 22 09:02:50 2015 InstallationDate: Installed on 2010-10-25 (1639 days ago) InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) Lpstat: device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199 device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111 device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110 device for PDF: cups-pdf:/ device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1 MachineType: Dell Inc. Precision WorkStation T3400 Papersize: letter PpdFiles: HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended) PDF: Generic CUPS-PDF Printer HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2 HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended) USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash SourcePackage: hplip UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago) dmi.bios.date: 06/04/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0TP412 dmi.board.vendor: Dell Inc. dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr: dmi.product.name: Precision WorkStation T3400 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1446987/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp