[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes "On Hold"
The release is EOL, haven't reproduced in later releases. ** No longer affects: hplip (Ubuntu) ** Project changed: hplip => hplip (Ubuntu) ** Changed in: hplip (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes "On Hold" Status in hplip package in Ubuntu: Invalid Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox "Share printers connected to this system", and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66 agent1-level-trigger 0 agent1-sku56 (C6656A) /27 (C8727A) agent1-type 1 agent1-virgin False back-end
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
Hi Christopher, Can you try installing the latest hplip-3.15.4 using hplip-3.15.4.run file by downloading it from http://hplipopensource.com/hplip-web/gethplip.html. Run command 'sh hplip-3.15.4.run' in terminal to install. Delete the existing print queue for this printer in Ubuntu 15.04 server and reconfigure the print queue using command 'hp-setup -i ' and run command 'hp-testpage -i' in terminal at server side and let us know if you are able to print the testpage from server. Also can you run command 'hp-levels -i -g' and provide its output here. Thanks, Goutam -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in HP Linux Imaging and Printing: Confirmed Status in hplip package in Ubuntu: Triaged Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
goutam, thanks for the quick response. Unfortunately, both the hp-
testpage -i and printing from the network failed to print anything. They
mimic the original problem in that jobs are stuck in the print queue,
and if released, stay in the queue.
hp-levels -i -g
HP Linux Imaging and Printing System (ver. 3.15.4)
Supply Levels Utility ver. 2.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-levels[3191]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[3191]: debug: Mode=0
hp-levels[3191]: debug: Cache miss: officejet_5600_series
hp-levels[3191]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: Searching for section [officejet_5600_series] in file
/usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: Found section [officejet_5600_series] in file
/usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: {'hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2':
['hpwifiprinter']}
Using device : hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
hp-levels[3191]: debug: num_pens = 2
hp-levels[3191]: debug: pen 0 {'index': 0, 'kind': 3L, 'level': 63,
'level-trigger': 0, 'health': 0, 'type': 1, 'id': 9}
hp-levels[3191]: debug: pen 1 {'index': 1, 'kind': 0L, 'level': 0,
'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}
hp-levels[3191]: debug: 1: agent_type 1 agent_kind 3 agent_sku '56 (C6656A) /27
(C8727A)'
Black cartridge
Part No.: 56 (C6656A) /27 (C8727A)
Health: Good/OK
| | (approx. 63%)
Done.
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1455938
Title:
[HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue
notes On Hold
Status in HP Linux Imaging and Printing:
Confirmed
Status in hplip package in Ubuntu:
Triaged
Bug description:
What is expected to happen is when one USB connects an HP OfficeJet 5610v to
Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package,
modifies just the lines below:
sudo nano /etc/samba/smb.conf
[printers]
comment = All Printers
browseable = no
path = /var/spool/samba
printable = yes
guest ok = yes
read only = yes
create mask = 0700
Goes to with a web browser:
http://localhost:631/admin/
Check checkbox Share printers connected to this system, and one may print
from another Ubuntu 15.04 client via ipp.
What happens instead is that the hplip-gui notes the print job
completed, but the job queue notes a job held. The program doing the
printing printing was both LibreOffice Writer and Evince. Hence, the
software initiating the print job seems not at fault here.
The printer prints fine if one connects the client directly via USB.
Also this would be a regression as this all used to work with Trusty
server and Trusty/Utopic clients.
Following https://wiki.ubuntu.com/DebuggingPrintingProblems :
ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access /dev/usb/lp*: No such file or directory
crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001
crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002
crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002
sudo usb_printerid /dev/usb/lp0
Error: No such file or directory: can't open '/dev/usb/lp0'
sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
hpinfo -i
No command 'hpinfo' found, did you mean:
Command 'lpinfo' from package 'cups-client' (main)
Command 'hinfo' from package 'ganeti' (universe)
Command 'hinfo' from package 'ganeti-htools' (universe)
Command 'hp-info' from package 'hplip' (main)
Command 'shpinfo' from package 'shapelib' (universe)
Command 'pinfo' from package 'pinfo' (universe)
Command 'epinfo' from package 'photopc' (universe)
hpinfo: command not found
moniker@pc:/var/crash$ hp-info -i
HP Linux Imaging and Printing System (ver. 3.15.2)
Device Information Utility ver. 5.2
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1455938/+attachment/4399172/+files/error_log ** Changed in: cups (Ubuntu) Status: Incomplete = Triaged -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in cups package in Ubuntu: Triaged Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66 agent1-level-trigger 0 agent1-sku56 (C6656A) /27 (C8727A) agent1-type 1 agent1-virgin False back-end
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
At the end of the job (when everything is printed) the following happens: D [17/May/2015:16:19:21 -0500] [Job 4] prnt/backend/hp.c 824: ERROR: open device failed stat=12: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 D [17/May/2015:16:19:21 -0500] [Job 4] PID 30018 (/usr/lib/cups/backend/hp) stop ped with status 1. D [17/May/2015:16:19:21 -0500] [Job 4] Hint: Try setting the LogLevel to debug to find out more. D [17/May/2015:16:19:21 -0500] [Job 4] Processing page 2... D [17/May/2015:16:19:21 -0500] [Job 4] Set job-printer-state-message to Processing page 2..., current level=INFO D [17/May/2015:16:19:21 -0500] [Job 4] PID 30017 (/usr/lib/cups/filter/hpcups) did not catch or ignore signal 13. D [17/May/2015:16:19:21 -0500] [Job 4] Rendering completed Seems to be an HPLIP problem. ** Package changed: cups (Ubuntu) = hplip (Ubuntu) ** Also affects: hplip Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Triaged Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
Please follow the instructions of the section CUPS error_log on https://wiki.ubuntu.com/DebuggingPrintingProblems for a job which gets printed but kept held in the queue. Thanks. ** Changed in: cups (Ubuntu) Status: Triaged = Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in cups package in Ubuntu: Incomplete Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66 agent1-level-trigger 0 agent1-sku56 (C6656A) /27 (C8727A) agent1-type 1 agent1-virgin False
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
Can someone of the HPLIP developers at HP have a look at that? Thanks. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Triaged Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66 agent1-level-trigger 0 agent1-sku56 (C6656A) /27 (C8727A) agent1-type 1 agent1-virgin False back-end hp cups-printers
[Desktop-packages] [Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold
** Changed in: hplip Status: New = Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1455938 Title: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes On Hold Status in HP Linux Imaging and Printing: Confirmed Status in hplip package in Ubuntu: Triaged Bug description: What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below: sudo nano /etc/samba/smb.conf [printers] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = yes read only = yes create mask = 0700 Goes to with a web browser: http://localhost:631/admin/ Check checkbox Share printers connected to this system, and one may print from another Ubuntu 15.04 client via ipp. What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here. The printer prints fine if one connects the client directly via USB. Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients. Following https://wiki.ubuntu.com/DebuggingPrintingProblems : ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001 crw-rw+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002 crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002 sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' hpinfo -i No command 'hpinfo' found, did you mean: Command 'lpinfo' from package 'cups-client' (main) Command 'hinfo' from package 'ganeti' (universe) Command 'hinfo' from package 'ganeti-htools' (universe) Command 'hp-info' from package 'hplip' (main) Command 'shpinfo' from package 'shapelib' (universe) Command 'pinfo' from package 'pinfo' (universe) Command 'epinfo' from package 'photopc' (universe) hpinfo: command not found moniker@pc:/var/crash$ hp-info -i HP Linux Imaging and Printing System (ver. 3.15.2) Device Information Utility ver. 5.2 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2 Device Parameters (dynamic data): Parameter Value(s) -- agent1-ackFalse agent1-desc Black cartridge agent1-dvc0 agent1-health 0 agent1-health-descGood/OK agent1-hp-ink False agent1-id 0 agent1-kind 3 agent1-known False agent1-level 66 agent1-level-trigger 0 agent1-sku56 (C6656A) /27 (C8727A) agent1-type 1 agent1-virgin False back-end hp cups-printers
