Public bug reported:
What I have made to find workaround/fix:
1. The newest kernel 4.10.1 - does not help.
2. The newest alsa-utils and alsa-libs (1.1.3) - does not help.
3. Mute master - does not help.
4. Mute micro - does not help.
5. Disable Intel Power Save - does not help.
I still hear weird noise - like internal sound of graphics card (or
something else) - when headphones are connected. The noise occurs when
music plays too. I have one jack input for headphones/external
micro/headset. When I switch input from internal microphone to external
microphone or headset microphone, noise disappears.
My graphics card: Intel 620
Processor: Intel Core i5 Kaby Lake
On Windows 10 the problem does not exist.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.8.0-36.36~16.04.1-generic 4.8.11
Uname: Linux 4.8.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
Cannot stat file /proc/2400/fd/15: Stale file handle
Cannot stat file /proc/2400/fd/17: Stale file handle
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2350 F.... pulseaudio
/dev/snd/controlC1: ubuntu 2350 F.... pulseaudio
CasperVersion: 1.376.2
CurrentDesktop: Unity
Date: Tue Mar 7 20:53:30 2017
LiveMediaBuild: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Mic, Internal
Symptom_Type: High background noise, or volume is too low
Title: [Inspiron 13-5378, Realtek ALC3253, Mic, Internal] Background noise or
low volume
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/16/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.1
dmi.board.name: 0M60Y2
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.5.1:bd01/16/2017:svnDellInc.:pnInspiron13-5378:pvr:rvnDellInc.:rn0M60Y2:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-5378
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
** Attachment added: "lspci and aplay"
https://bugs.launchpad.net/bugs/1670835/+attachment/4833143/+files/lspci
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1670835
Title:
[Inspiron 13-5378, Realtek ALC3253, Mic, Internal] Background noise
Status in alsa-driver package in Ubuntu:
New
Bug description:
What I have made to find workaround/fix:
1. The newest kernel 4.10.1 - does not help.
2. The newest alsa-utils and alsa-libs (1.1.3) - does not help.
3. Mute master - does not help.
4. Mute micro - does not help.
5. Disable Intel Power Save - does not help.
I still hear weird noise - like internal sound of graphics card (or
something else) - when headphones are connected. The noise occurs when
music plays too. I have one jack input for headphones/external
micro/headset. When I switch input from internal microphone to
external microphone or headset microphone, noise disappears.
My graphics card: Intel 620
Processor: Intel Core i5 Kaby Lake
On Windows 10 the problem does not exist.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.8.0-36.36~16.04.1-generic 4.8.11
Uname: Linux 4.8.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
Cannot stat file /proc/2400/fd/15: Stale file handle
Cannot stat file /proc/2400/fd/17: Stale file handle
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2350 F.... pulseaudio
/dev/snd/controlC1: ubuntu 2350 F.... pulseaudio
CasperVersion: 1.376.2
CurrentDesktop: Unity
Date: Tue Mar 7 20:53:30 2017
LiveMediaBuild: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Mic, Internal
Symptom_Type: High background noise, or volume is too low
Title: [Inspiron 13-5378, Realtek ALC3253, Mic, Internal] Background noise or
low volume
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/16/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.1
dmi.board.name: 0M60Y2
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.5.1:bd01/16/2017:svnDellInc.:pnInspiron13-5378:pvr:rvnDellInc.:rn0M60Y2:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-5378
dmi.sys.vendor: Dell Inc.
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