Public bug reported:
I want to report multiple issues encountered so far on Ubuntu 18.10
regarding printing PDF files.
My configuration:
- Computer: Dell XPS 15 9530
- OS: Ubuntu 18.10
- Printer: Samsung M2825ND Xpress Mono Laser Printer
- PDF Readers Tested: Various (Evince, Foxit, Okular)
- PDF Creator Tested: Word, LibreOffice, GhostScript, PDFTex, Acrobat PDFMaker,
...
- PDF Sizes Tested: Various
- PDF Versions Tested: Various
Issues:
- Printing 1 page per physical page encounter a lot problems while printing 2
pages per physical page produces issues less often
- Sometimes playing around with print setting (such as scaling, centering)
solves the issue sometimes it creates it and sometimes does nothing
- Printing calc file directly from LibreOffice is not possible
Error:
- PCL-6 error (don't remember the exact code right now but can provide it if
needed)
Notes:
- My guess is that this is an error related to the printer drivers but since I
don't have another printer to test on can't verify.
- Another guess is that the PDF produces PDF that use feature that are not
properly handled on linux
- Turning Markdown text to PDF using PDFlatex causes a printing error whereas
turning the same Markdown to html and printing through Chrome causes no issue
- If you need more logs please instruct me what I need to to help
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: cups 2.2.8-5ubuntu1.1
ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
Uname: Linux 4.18.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 13 13:35:13 2018
InstallationDate: Installed on 2018-09-21 (82 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Alpha amd64 (20180920)
Lpstat:
device for M262x-282x:
usb://Samsung/M262x%20282x%20Series?serial=ZD2JBJCF6000LMA
device for MG3500-series: usb://Canon/MG3500%20series?serial=68152B&interface=1
MachineType: Dell Inc. XPS 15 9530
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/M262x-282x.ppd',
'/etc/cups/ppd/MG3500-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/M262x-282x.ppd: Permission denied
grep: /etc/cups/ppd/MG3500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic
root=UUID=41f390ce-33d0-4b6a-96a1-fef284448f69 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/29/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: XPS 15 9530
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvrA10:bd01/29/2018:svnDellInc.:pnXPS159530:pvrA10:rvnDellInc.:rnXPS159530:rvrA10:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: XPS 15 9530
dmi.product.sku: XPS 15 9530
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug cosmic wayland-session
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https://bugs.launchpad.net/bugs/1808344
Title:
Various bugs printing pdf files
Status in cups package in Ubuntu:
New
Bug description:
I want to report multiple issues encountered so far on Ubuntu 18.10
regarding printing PDF files.
My configuration:
- Computer: Dell XPS 15 9530
- OS: Ubuntu 18.10
- Printer: Samsung M2825ND Xpress Mono Laser Printer
- PDF Readers Tested: Various (Evince, Foxit, Okular)
- PDF Creator Tested: Word, LibreOffice, GhostScript, PDFTex, Acrobat
PDFMaker, ...
- PDF Sizes Tested: Various
- PDF Versions Tested: Various
Issues:
- Printing 1 page per physical page encounter a lot problems while printing 2
pages per physical page produces issues less often
- Sometimes playing around with print setting (such as scaling, centering)
solves the issue sometimes it creates it and sometimes does nothing
- Printing calc file directly from LibreOffice is not possible
Error:
- PCL-6 error (don't remember the exact code right now but can provide it if
needed)
Notes:
- My guess is that this is an error related to the printer drivers but since
I don't have another printer to test on can't verify.
- Another guess is that the PDF produces PDF that use feature that are not
properly handled on linux
- Turning Markdown text to PDF using PDFlatex causes a printing error whereas
turning the same Markdown to html and printing through Chrome causes no issue
- If you need more logs please instruct me what I need to to help
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: cups 2.2.8-5ubuntu1.1
ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
Uname: Linux 4.18.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 13 13:35:13 2018
InstallationDate: Installed on 2018-09-21 (82 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Alpha amd64 (20180920)
Lpstat:
device for M262x-282x:
usb://Samsung/M262x%20282x%20Series?serial=ZD2JBJCF6000LMA
device for MG3500-series:
usb://Canon/MG3500%20series?serial=68152B&interface=1
MachineType: Dell Inc. XPS 15 9530
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/M262x-282x.ppd',
'/etc/cups/ppd/MG3500-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/M262x-282x.ppd: Permission denied
grep: /etc/cups/ppd/MG3500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic
root=UUID=41f390ce-33d0-4b6a-96a1-fef284448f69 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/29/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: XPS 15 9530
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvrA10:bd01/29/2018:svnDellInc.:pnXPS159530:pvrA10:rvnDellInc.:rnXPS159530:rvrA10:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: XPS 15 9530
dmi.product.sku: XPS 15 9530
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.
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