[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
** Changed in: thunderbird Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in Mozilla Thunderbird: Invalid Status in thunderbird package in Ubuntu: Fix Committed Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
The bug seems now fixed: marking it as solved. ** Changed in: thunderbird (Ubuntu) Status: New => Fix Committed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in Mozilla Thunderbird: New Status in thunderbird package in Ubuntu: Fix Committed Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
Thanks for the answer! Redirecting to the add-on is fine for most users, but in this case, this account is meant to have IMAP enabled (at least, that’s what the college says). In any case, if IMAP is really not working, I would have expected some kind of error message rather than just greying all the buttons except cancel and add a “Password ok!” message in the window: as-is, it just makes me wonder what is the issue. Adding an error message like “The server does not seem to implement IMAP, please check the entered information” would be much better than what absence of feedback that Thunderbird is currently doing. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in Mozilla Thunderbird: New Status in thunderbird package in Ubuntu: New Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
Launchpad has imported 1 comments from the remote bug at https://bugzilla.mozilla.org/show_bug.cgi?id=1586868. If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. On 2019-10-07T18:58:10+00:00 Martin Constantino–Bodin wrote: User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0 Steps to reproduce: In a nutshell, I tried to add an account for my University. They use Microsoft Office internally, but they provide a general setting. Thunderbird suggested to use Owl, which is probably reasonable for most users. However, as it wasn’t my personal choice to use a Microsoft account, I did not wanted to pay for an add-on that my employer would probably not reimburse. So I wanted to add it manually. It seems that the interface got into an unexpected state in between. That issue has already been reported on Launchpad, and I am attaching this link for cross-references: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877 I’m using Thunderbird 60.8.0 (64-bit). This bug is not critical as using Owl seems to work just fine. More precisely, here what I did: Edit > Account Setting > Account Action > Add Mail Account I then typed my name, mail address, and password. Thunderbird suggested that I use Owl, but I chose the manual setting. I entered all the information suggested here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all these information were filled, the “Done” button was clickable, and I clicked on it. Actual results: All button went grey (non-clickable) except the cancel button. I waited, but no change. I clicked on “Cancel” after something like 10 minutes. The account was not added. Strangely enough, though, I saw it listed in the SMTP setting. It thus looked to me that the IMAP part failed, but not the SMTP part. I got no error messages, which is unexpected for me. Expected results: I would have expected the setting window to close (instead of being greyed), and to have both the SMTP and IMAP configured, with a new account. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877/comments/3 ** Changed in: thunderbird Status: Unknown => New ** Changed in: thunderbird Importance: Unknown => Medium -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in Mozilla Thunderbird: New Status in thunderbird package in Ubuntu: New Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago)
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
** Also affects: thunderbird via https://bugzilla.mozilla.org/show_bug.cgi?id=1586868 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in Mozilla Thunderbird: Unknown Status in thunderbird package in Ubuntu: New Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
Oh, right. I forgot that Thunderbird has its own bug reporter tool. Sorry about that. Here is the reported bug in Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1586868 ** Bug watch added: Mozilla Bugzilla #1586868 https://bugzilla.mozilla.org/show_bug.cgi?id=1586868 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in thunderbird package in Ubuntu: New Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1846877] Re: Thunderbird provides no way to interact with the interface after adding an account.
Thank you for the report Martin. This sounds like it might be a general Thunderbird bug (not specific to the Ubuntu packages). Would you mind filing an upstream bug at https://bugzilla.mozilla.org/enter_bug.cgi#h=dupes%7CThunderbird, and sharing the link to it here? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1846877 Title: Thunderbird provides no way to interact with the interface after adding an account. Status in thunderbird package in Ubuntu: New Bug description: Hi, I’ve tried to add an account from an Office account. The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users. I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/ After all the setting done, I just click on the button “Done”. What I expected: Thunderbird closing the setting window and adding the account. What I got: Thunderbird not closing the setting window, but greying all its buttons but “Cancel”. After waiting some time, still the same. I eventually clicked on “Cancel”. The account was not added, but the new SMTP was added. It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened. Regards, Martin. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18 Uname: Linux 4.15.0-1057-oem x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 2009 F pulseaudio BuildID: 20190705191649 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Sat Oct 5 12:00:38 2019 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2019-08-28 (37 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 IpRoute: default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 169.254.0.0/16 dev wlp59s0 scope link metric 1000 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600 Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 07C17G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Precision dmi.product.name: Precision 5540 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
