[Desktop-packages] [Bug 1909352] Re: (1) video hangs or (2) screen goes blank and case fan turns on
It sounds like something is crashing or spinning. Also the attached Xorg logs seem to be from 2019, which is confusing. So those should be ignored... Please: 1. Run this command: journalctl -b0 > journal.txt and attach the resulting text file here. 2. Follow these instructions to check for crashes: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment ** Tags added: nvidia ** Summary changed: - (1) video hangs or (2) screen goes blank and case fan turns on + [nvidia] (1) video hangs or (2) screen goes blank and case fan turns on ** Package changed: xorg (Ubuntu) => nvidia-graphics-drivers-455 (Ubuntu) ** Changed in: nvidia-graphics-drivers-455 (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1909352 Title: [nvidia] (1) video hangs or (2) screen goes blank and case fan turns on Status in nvidia-graphics-drivers-455 package in Ubuntu: Incomplete Bug description: Recover system by press and release reset switch. Log in again. Had these issues with Ubuntu 18.04. Updated to Nvidia drivers and issues resolved. Updated to 20.04.1 and issues have returned. Checked and see that Nvidia drivers newer than those packaged for use. Available at Nvidia / Newest package and in use: GeForce Game Ready Driver LINUX X64 (AMD64/EM64T) DISPLAY DRIVER Driver Version: 455.45 - Release Date: Tue Nov 17, 2020 GeForce Game Ready Driver LINUX X64 (AMD64/EM64T) DISPLAY DRIVER Driver Version: 455.38 - Release Date: Thu Oct 29, 2020 Hopefully the command ubuntu-bug xorg attached all the information you may need. $ lsb_release -rd Description: Ubuntu 20.04.1 LTS Release: 20.04 ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73 Uname: Linux 5.4.0-58-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..09.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:09:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 455.38 Thu Oct 22 06:06:59 UTC 2020 GCC version: gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04) .tmp.unity_support_test.0: ApportVersion: 2.20.11-0ubuntu27.13 Architecture: amd64 CasperMD5CheckResult: skip CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sat Dec 26 09:54:40 2020 DistUpgraded: 2020-10-02 13:11:28,665 DEBUG icon theme changed, re-reading DistroCodename: focal DistroVariant: ubuntu DkmsStatus: nvidia, 455.38, 5.4.0-56-generic, x86_64: installed nvidia, 455.38, 5.4.0-58-generic, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard: NVIDIA Corporation GP107 [GeForce GTX 1050] [10de:1c81] (rev a1) (prog-if 00 [VGA controller]) Subsystem: eVga.com. Corp. GP107 [GeForce GTX 1050] [3842:6150] InstallationDate: Installed on 2018-03-03 (1029 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Gigabyte Technology Co., Ltd. AB350-Gaming 3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-58-generic root=UUID=fc7c6eeb-fbb0-4f6c-8815-349d9ff6efd6 ro quiet splash vt.handoff=7 SourcePackage: xorg UpgradeStatus: Upgraded to focal on 2020-10-02 (84 days ago) dmi.bios.date: 08/18/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F8 dmi.board.asset.tag: Default string dmi.board.name: AB350-Gaming 3-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF8:bd08/18/2017:svnGigabyteTechnologyCo.,Ltd.:pnAB350-Gaming3:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnAB350-Gaming3-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: AB350-Gaming 3 dmi.product.sku: Default string dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx
[Desktop-packages] [Bug 1909352] Re: (1) video hangs or (2) screen goes blank and case fan turns on
Another error state is monitors stay black with cooling fan(s) at normal slow speed. This has happened after the screens go dark from inactivity. Such as monitors in power saving mode. Press enter key, monitors stay dark. Again use reset switch on case to restart system. Do not recall this behavior before update to Ubuntu 20.04.1 LTS. Good thing Chrome is good at recovering open tabs and windows. :). -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1909352 Title: (1) video hangs or (2) screen goes blank and case fan turns on Status in xorg package in Ubuntu: New Bug description: Recover system by press and release reset switch. Log in again. Had these issues with Ubuntu 18.04. Updated to Nvidia drivers and issues resolved. Updated to 20.04.1 and issues have returned. Checked and see that Nvidia drivers newer than those packaged for use. Available at Nvidia / Newest package and in use: GeForce Game Ready Driver LINUX X64 (AMD64/EM64T) DISPLAY DRIVER Driver Version: 455.45 - Release Date: Tue Nov 17, 2020 GeForce Game Ready Driver LINUX X64 (AMD64/EM64T) DISPLAY DRIVER Driver Version: 455.38 - Release Date: Thu Oct 29, 2020 Hopefully the command ubuntu-bug xorg attached all the information you may need. $ lsb_release -rd Description: Ubuntu 20.04.1 LTS Release: 20.04 ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73 Uname: Linux 5.4.0-58-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..09.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:09:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 455.38 Thu Oct 22 06:06:59 UTC 2020 GCC version: gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04) .tmp.unity_support_test.0: ApportVersion: 2.20.11-0ubuntu27.13 Architecture: amd64 CasperMD5CheckResult: skip CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sat Dec 26 09:54:40 2020 DistUpgraded: 2020-10-02 13:11:28,665 DEBUG icon theme changed, re-reading DistroCodename: focal DistroVariant: ubuntu DkmsStatus: nvidia, 455.38, 5.4.0-56-generic, x86_64: installed nvidia, 455.38, 5.4.0-58-generic, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard: NVIDIA Corporation GP107 [GeForce GTX 1050] [10de:1c81] (rev a1) (prog-if 00 [VGA controller]) Subsystem: eVga.com. Corp. GP107 [GeForce GTX 1050] [3842:6150] InstallationDate: Installed on 2018-03-03 (1029 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Gigabyte Technology Co., Ltd. AB350-Gaming 3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-58-generic root=UUID=fc7c6eeb-fbb0-4f6c-8815-349d9ff6efd6 ro quiet splash vt.handoff=7 SourcePackage: xorg UpgradeStatus: Upgraded to focal on 2020-10-02 (84 days ago) dmi.bios.date: 08/18/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F8 dmi.board.asset.tag: Default string dmi.board.name: AB350-Gaming 3-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF8:bd08/18/2017:svnGigabyteTechnologyCo.,Ltd.:pnAB350-Gaming3:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnAB350-Gaming3-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: AB350-Gaming 3 dmi.product.sku: Default string dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~20.04.1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.6 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
