Public bug reported:
Issue: Fingerprint identification not working when system is idle without
screen going blank
Setup
System prerequisite: FP enrolled on system, Identify works fine.
OS: Verified on: 20.04 PPA release.
Steps to reproduce:
• Now lock the user again. Select the User.
• Leave the laptop idle for 30sec, swipe mouse across and don’t allow the
system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30
seconds.
• Observe that FP doesn't get detected at login screen.
• Need to enter password to login into user account.
• Note: "Swipe finger" option at login screen is still shown even if FP
doesn't get detected
Attached the fprintd debug log.
Events actions are mentioned with this symbol <==> at attached output.
<==> Some timeout is observed and after this Host is releasing the device and
Identification is working only after hitting Enter key to start identification
process, timeout is not generated from FW and FW is ready to accept the finger
swipe.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-09-24 (200 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin:
LP-PPA-ci-train-ppa-service-4509.1]
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
Tags: third-party-packages focal
Uname: Linux 5.8.0-44-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any
third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
** Affects: fprintd (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-collected focal third-party-packages
** Attachment added: "CS_5266.txt"
https://bugs.launchpad.net/bugs/1923418/+attachment/5486817/+files/CS_5266.txt
** Tags added: apport-collected focal third-party-packages
** Description changed:
Issue: Fingerprint identification not working when system is idle without
screen going blank
Setup
System prerequisite: FP enrolled on system, Identify works fine.
OS: Verified on: 20.04 PPA release.
Steps to reproduce:
• Now lock the user again. Select the User.
• Leave the laptop idle for 30sec, swipe mouse across and don’t allow the
system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30
seconds.
• Observe that FP doesn't get detected at login screen.
• Need to enter password to login into user account.
• Note: "Swipe finger" option at login screen is still shown even if
FP doesn't get detected
Attached the fprintd debug log.
Events actions are mentioned with this symbol <==> at attached output.
- <==> Some timeout is observed and after this Host is releasing the
- device and Identification is working only after hitting Enter key to
- start identification process, timeout is not generated from FW and FW is
- ready to accept the finger swipe.
+ <==> Some timeout is observed and after this Host is releasing the device and
Identification is working only after hitting Enter key to start identification
process, timeout is not generated from FW and FW is ready to accept the finger
swipe.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.16
+ Architecture: amd64
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-09-24 (200 days ago)
+ InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
+ Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin:
LP-PPA-ci-train-ppa-service-4509.1]
+ PackageArchitecture: amd64
+ ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
+ Tags: third-party-packages focal
+ Uname: Linux 5.8.0-44-generic x86_64
+ UnreportableReason: This is not an official Ubuntu package. Please remove any
third party package and try again.
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to fprintd in Ubuntu.
https://bugs.launchpad.net/bugs/1923418
Title:
Fingerprint identification not working when system is idle without
screen going blank
Status in fprintd package in Ubuntu:
New
Bug description:
Issue: Fingerprint identification not working when system is idle without
screen going blank
Setup
System prerequisite: FP enrolled on system, Identify works fine.
OS: Verified on: 20.04 PPA release.
Steps to reproduce:
• Now lock the user again. Select the User.
• Leave the laptop idle for 30sec, swipe mouse across and don’t allow the
system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30
seconds.
• Observe that FP doesn't get detected at login screen.
• Need to enter password to login into user account.
• Note: "Swipe finger" option at login screen is still shown even if
FP doesn't get detected
Attached the fprintd debug log.
Events actions are mentioned with this symbol <==> at attached output.
<==> Some timeout is observed and after this Host is releasing the device and
Identification is working only after hitting Enter key to start identification
process, timeout is not generated from FW and FW is ready to accept the finger
swipe.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-09-24 (200 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin:
LP-PPA-ci-train-ppa-service-4509.1]
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
Tags: third-party-packages focal
Uname: Linux 5.8.0-44-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any
third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/fprintd/+bug/1923418/+subscriptions
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