[Desktop-packages] [Bug 1965639] Re: purple screen after login using fingerprint

2022-03-22 Thread Daniel van Vugt
Given we don't see "GNOME Shell started" in that log file it seems
gnome-shell probably isn't to blame here, so unassigning.

** No longer affects: gnome-shell (Ubuntu)

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Title:
  purple screen after login using fingerprint

Status in gdm3 package in Ubuntu:
  New

Bug description:
  I updated the machine yesterday, and additionally added the
  fingerprint to pam using pam-auth-update. The screen now stays purple
  after logging in using the finger, but works fine after logging in
  using the password.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Mar 19 21:37:43 2022
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia, 470.103.01, 5.13.0-28-generic, x86_64: installed
   nvidia, 470.103.01, 5.13.0-35-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02) 
(prog-if 00 [VGA controller])
 Subsystem: Lenovo UHD Graphics 620 (Whiskey Lake) [17aa:2294]
  InstallationDate: Installed on 2020-12-10 (464 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  MachineType: LENOVO 20NN002NGE
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic 
root=UUID=2bcb2bd8-2364-4f28-9085-f6c366d45c6d ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/24/2021
  dmi.bios.release: 1.89
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2LET89W (1.89 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20NN002NGE
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 31
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.20
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2LET89W(1.89):bd11/24/2021:br1.89:efr1.20:svnLENOVO:pn20NN002NGE:pvrThinkPadX390Yoga:rvnLENOVO:rn20NN002NGE:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:skuLENOVO_MT_20NN_BU_Think_FM_ThinkPadX390Yoga:
  dmi.product.family: ThinkPad X390 Yoga
  dmi.product.name: 20NN002NGE
  dmi.product.sku: LENOVO_MT_20NN_BU_Think_FM_ThinkPad X390 Yoga
  dmi.product.version: ThinkPad X390 Yoga
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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[Desktop-packages] [Bug 1965639] Re: purple screen after login using fingerprint

2022-03-21 Thread Daniel van Vugt
I can't see the cause of the problem in that log, sorry.

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => New

** Also affects: gdm3 (Ubuntu)
   Importance: Undecided
   Status: New

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1965639

Title:
  purple screen after login using fingerprint

Status in gdm3 package in Ubuntu:
  New
Status in gnome-shell package in Ubuntu:
  New

Bug description:
  I updated the machine yesterday, and additionally added the
  fingerprint to pam using pam-auth-update. The screen now stays purple
  after logging in using the finger, but works fine after logging in
  using the password.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Mar 19 21:37:43 2022
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia, 470.103.01, 5.13.0-28-generic, x86_64: installed
   nvidia, 470.103.01, 5.13.0-35-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02) 
(prog-if 00 [VGA controller])
 Subsystem: Lenovo UHD Graphics 620 (Whiskey Lake) [17aa:2294]
  InstallationDate: Installed on 2020-12-10 (464 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  MachineType: LENOVO 20NN002NGE
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic 
root=UUID=2bcb2bd8-2364-4f28-9085-f6c366d45c6d ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/24/2021
  dmi.bios.release: 1.89
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2LET89W (1.89 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20NN002NGE
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 31
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.20
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2LET89W(1.89):bd11/24/2021:br1.89:efr1.20:svnLENOVO:pn20NN002NGE:pvrThinkPadX390Yoga:rvnLENOVO:rn20NN002NGE:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:skuLENOVO_MT_20NN_BU_Think_FM_ThinkPadX390Yoga:
  dmi.product.family: ThinkPad X390 Yoga
  dmi.product.name: 20NN002NGE
  dmi.product.sku: LENOVO_MT_20NN_BU_Think_FM_ThinkPad X390 Yoga
  dmi.product.version: ThinkPad X390 Yoga
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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[Desktop-packages] [Bug 1965639] Re: purple screen after login using fingerprint

2022-03-21 Thread Johannes Zeiser
Here is the file from step 3

The directory /var/crash is empty, or at least ls /var/crash/ does not
return anything.

There are some error reports, but just about onedrive and they are from
last year, so I doubt they are relevant for this problem.

** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1965639/+attachment/5571260/+files/prevboot.txt

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1965639

Title:
  purple screen after login using fingerprint

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  I updated the machine yesterday, and additionally added the
  fingerprint to pam using pam-auth-update. The screen now stays purple
  after logging in using the finger, but works fine after logging in
  using the password.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Mar 19 21:37:43 2022
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia, 470.103.01, 5.13.0-28-generic, x86_64: installed
   nvidia, 470.103.01, 5.13.0-35-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02) 
(prog-if 00 [VGA controller])
 Subsystem: Lenovo UHD Graphics 620 (Whiskey Lake) [17aa:2294]
  InstallationDate: Installed on 2020-12-10 (464 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  MachineType: LENOVO 20NN002NGE
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic 
root=UUID=2bcb2bd8-2364-4f28-9085-f6c366d45c6d ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/24/2021
  dmi.bios.release: 1.89
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2LET89W (1.89 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20NN002NGE
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 31
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.20
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2LET89W(1.89):bd11/24/2021:br1.89:efr1.20:svnLENOVO:pn20NN002NGE:pvrThinkPadX390Yoga:rvnLENOVO:rn20NN002NGE:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:skuLENOVO_MT_20NN_BU_Think_FM_ThinkPadX390Yoga:
  dmi.product.family: ThinkPad X390 Yoga
  dmi.product.name: 20NN002NGE
  dmi.product.sku: LENOVO_MT_20NN_BU_Think_FM_ThinkPad X390 Yoga
  dmi.product.version: ThinkPad X390 Yoga
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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[Desktop-packages] [Bug 1965639] Re: purple screen after login using fingerprint

2022-03-21 Thread Daniel van Vugt
Thanks for the bug report.

Next time the screen stays purple, please:

1. Wait 10 seconds.

2. Reboot and login with password.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

5. Look in /var/crash for crash files and if found run:

   ubuntu-bug YOURFILE.crash

   Then tell us the ID of the newly-created bug.

6. If step 5 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.


** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)

** Changed in: gnome-shell (Ubuntu)
   Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1965639

Title:
  purple screen after login using fingerprint

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  I updated the machine yesterday, and additionally added the
  fingerprint to pam using pam-auth-update. The screen now stays purple
  after logging in using the finger, but works fine after logging in
  using the password.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Mar 19 21:37:43 2022
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia, 470.103.01, 5.13.0-28-generic, x86_64: installed
   nvidia, 470.103.01, 5.13.0-35-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02) 
(prog-if 00 [VGA controller])
 Subsystem: Lenovo UHD Graphics 620 (Whiskey Lake) [17aa:2294]
  InstallationDate: Installed on 2020-12-10 (464 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  MachineType: LENOVO 20NN002NGE
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic 
root=UUID=2bcb2bd8-2364-4f28-9085-f6c366d45c6d ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/24/2021
  dmi.bios.release: 1.89
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2LET89W (1.89 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20NN002NGE
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 31
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.20
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2LET89W(1.89):bd11/24/2021:br1.89:efr1.20:svnLENOVO:pn20NN002NGE:pvrThinkPadX390Yoga:rvnLENOVO:rn20NN002NGE:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:skuLENOVO_MT_20NN_BU_Think_FM_ThinkPadX390Yoga:
  dmi.product.family: ThinkPad X390 Yoga
  dmi.product.name: 20NN002NGE
  dmi.product.sku: LENOVO_MT_20NN_BU_Think_FM_ThinkPad X390 Yoga
  dmi.product.version: ThinkPad X390 Yoga
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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[Desktop-packages] [Bug 1965639] Re: purple screen after login using fingerprint

2022-03-19 Thread Ubuntu Foundations Team Bug Bot
** Package changed: ubuntu => xorg (Ubuntu)

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1965639

Title:
  purple screen after login using fingerprint

Status in xorg package in Ubuntu:
  New

Bug description:
  I updated the machine yesterday, and additionally added the
  fingerprint to pam using pam-auth-update. The screen now stays purple
  after logging in using the finger, but works fine after logging in
  using the password.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Mar 19 21:37:43 2022
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia, 470.103.01, 5.13.0-28-generic, x86_64: installed
   nvidia, 470.103.01, 5.13.0-35-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02) 
(prog-if 00 [VGA controller])
 Subsystem: Lenovo UHD Graphics 620 (Whiskey Lake) [17aa:2294]
  InstallationDate: Installed on 2020-12-10 (464 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  MachineType: LENOVO 20NN002NGE
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic 
root=UUID=2bcb2bd8-2364-4f28-9085-f6c366d45c6d ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/24/2021
  dmi.bios.release: 1.89
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2LET89W (1.89 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20NN002NGE
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 31
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.20
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2LET89W(1.89):bd11/24/2021:br1.89:efr1.20:svnLENOVO:pn20NN002NGE:pvrThinkPadX390Yoga:rvnLENOVO:rn20NN002NGE:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:skuLENOVO_MT_20NN_BU_Think_FM_ThinkPadX390Yoga:
  dmi.product.family: ThinkPad X390 Yoga
  dmi.product.name: 20NN002NGE
  dmi.product.sku: LENOVO_MT_20NN_BU_Think_FM_ThinkPad X390 Yoga
  dmi.product.version: ThinkPad X390 Yoga
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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