Public bug reported:
On a fresh system boot, stereo Bluetooth headphones with a microphone
that identify as WH-CH710N connect but provide no sound until Settings
is used to pick the only microphone option, the headphones, whereupon
sound immediately works.
Thereafter, doing a sound Test reveals the headphones are considered
mono, not stereo.
Sound works, but periodically the Bluetooth connection halts the browser
that's playing the sound and in about 10 seconds, Bluetooth disconnects
then reconnects a short time later but with the original sound problem.
The issue is with the Bluetooth detection. The symptom is no sound.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.15.0-86.96-generic 5.15.122
Uname: Linux 5.15.0-86-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bill 1876 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: GNOME
Date: Sat Oct 14 08:38:00 2023
InstallationDate: Installed on 2019-11-18 (1425 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: Upgraded to jammy on 2022-11-01 (346 days ago)
dmi.bios.date: 09/21/2018
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX Z390-I GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0805:bd09/21/2018:br5.13:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXZ390-IGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuASUS_MB_CNL:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2039357
Title:
Bluetooth headphones not detected properly
Status in alsa-driver package in Ubuntu:
New
Bug description:
On a fresh system boot, stereo Bluetooth headphones with a microphone
that identify as WH-CH710N connect but provide no sound until Settings
is used to pick the only microphone option, the headphones, whereupon
sound immediately works.
Thereafter, doing a sound Test reveals the headphones are considered
mono, not stereo.
Sound works, but periodically the Bluetooth connection halts the
browser that's playing the sound and in about 10 seconds, Bluetooth
disconnects then reconnects a short time later but with the original
sound problem.
The issue is with the Bluetooth detection. The symptom is no sound.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.15.0-86.96-generic 5.15.122
Uname: Linux 5.15.0-86-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bill 1876 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: GNOME
Date: Sat Oct 14 08:38:00 2023
InstallationDate: Installed on 2019-11-18 (1425 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: Upgraded to jammy on 2022-11-01 (346 days ago)
dmi.bios.date: 09/21/2018
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX Z390-I GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0805:bd09/21/2018:br5.13:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXZ390-IGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuASUS_MB_CNL:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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