Re: [WWW]There is no "contact information" on the wiki

2013-06-29 Thread Hagar Delest

For the record, in the past (before the move to ASF servers), each forum had a 
contact address with a special process:

1. All messages were sent to a moderator forum visible to mods only. A tag told 
if the mail address was registered or not. An other one told if it was not the 
first message from that mail address (to the admin mailbox).
2. An automatic reply was sent depending on the existence of an identical 
registered mail address.
3. Mods just had to edit each message to confirm if standard reply would have 
taken care of the problem or not. If a specific reply was needed. The edit was 
used to tell other mods that the message had been checked. Non edited posts had 
then to be checked and action taken if necessary.

Here is the automated mail:
--
Thank-you,

This is an automated response from the OUCV forum administrators. This mailbox 
is primarily for assisting users with registration difficulties. The best place 
to find out information and to ask Questions is on our forums. We therefore 
only respond by email to those questions that cannot be resolved through using 
our forums.

http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=527

gives you guidance if you have registration difficulties.

http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=5569

explains how to ask a Q on the forum.



Note that to prevent mail loops, we only send out one automated response per 
sender. Our administrators also routinely monitor this mailbox and one will 
contact you separately if we believe that your request is not covered by this 
response.

Regards
The OUCV Forum Administrators
--

And the  was:

*Email address belongs to an active registered user*
We have looked up your email address in our forum registration database and 
according to our records User account X with the email address YY@Z 
has been registered with the forum and is currently activate. You may log on 
and post questions on the forum. If you have forgotten your password then 
please go to:

http://user.services.openoffice.org/en/forum/ucp.php?mode=sendpassword

*Email address belongs to a registered user, not yet activated*
We have looked up your email address in our forum registration database and 
according to our records User account X with the email address YY@Z 
has been registered with the forum but has not yet been activated. However we 
have treated this email as an activation request. You can now log on to the 
forum and post questions.

*Email address is not on user database*
We have looked up your email address in our forum registration database and 
according to our records there is no registered user with the address 
YY@Z. You need to register with the forum at 
http://user.services.openoffice.org/en/forum//ucp.php?mode=login before you can 
post questions. It only takes a minute or so to fill in the form and then click 
on the link in our confirmation email to activate your account.

It would be nice to reactivate the script and the mailbox. Something for imacat?

Hagar


Le 28/06/2013 22:06, RGB ES a écrit :


2013/6/28 Rob Weir 


On Sun, Jun 2, 2013 at 6:29 AM, RGB ES  wrote:

One user on the forums report problems registering on the wiki(1), but

did

not find how to report those problems or just ask for help. A "contact
info" page is missing from the wiki. Which is the best way to implement

it?


(1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022



In general, to report issues related to the project's online services
they can enter a BZ issue.  In this case it would be categorized as
Infrastructure/Mwiki.



I sent this email mainly to start discussing the best page content... but
then completely forgot the problem, sorry. It is now filled:

https://issues.apache.org/ooo/show_bug.cgi?id=122626

Regards
Ricardo





Regards,

-Rob



Regards
Ricardo


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Re: [WWW]There is no "contact information" on the wiki

2013-06-28 Thread Juergen Schmidt
Am Freitag, 28. Juni 2013 um 22:09 schrieb Rob Weir:
> On Fri, Jun 28, 2013 at 4:06 PM, RGB ES  wrote:
> > 2013/6/28 Rob Weir 
> > 
> > > On Sun, Jun 2, 2013 at 6:29 AM, RGB ES  wrote:
> > > > One user on the forums report problems registering on the wiki(1), but
> > > 
> > > did
> > > > not find how to report those problems or just ask for help. A "contact
> > > > info" page is missing from the wiki. Which is the best way to implement
> > > > 
> > > 
> > > it?
> > > > 
> > > > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
> > > 
> > > In general, to report issues related to the project's online services
> > > they can enter a BZ issue. In this case it would be categorized as
> > > Infrastructure/Mwiki.
> > > 
> > 
> > 
> > I sent this email mainly to start discussing the best page content... but
> > then completely forgot the problem, sorry. It is now filled:
> > 
> > https://issues.apache.org/ooo/show_bug.cgi?id=122626
> 
> And I'm just testing a new python script I wrote to identify all
> un-responded to posts to the dev list ;-)
> 
> 

interesting

Juergen 
> 
> -Rob
> 
> > Regards
> > Ricardo
> > 
> > 
> > 
> > > 
> > > Regards,
> > > 
> > > -Rob
> > > 
> > > 
> > > > Regards
> > > > Ricardo
> > > > 
> > > 
> > > 
> > > -
> > > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> > > For additional commands, e-mail: dev-h...@openoffice.apache.org
> > > 
> > 
> > 
> 
> 
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
> 
> 




Re: [WWW]There is no "contact information" on the wiki

2013-06-28 Thread Rob Weir
On Fri, Jun 28, 2013 at 4:06 PM, RGB ES  wrote:
> 2013/6/28 Rob Weir 
>
>> On Sun, Jun 2, 2013 at 6:29 AM, RGB ES  wrote:
>> > One user on the forums report problems registering on the wiki(1), but
>> did
>> > not find how to report those problems or just ask for help. A "contact
>> > info" page is missing from the wiki. Which is the best way to implement
>> it?
>> >
>> > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
>> >
>>
>> In general, to report issues related to the project's online services
>> they can enter a BZ issue.  In this case it would be categorized as
>> Infrastructure/Mwiki.
>>
>
> I sent this email mainly to start discussing the best page content... but
> then completely forgot the problem, sorry. It is now filled:
>
> https://issues.apache.org/ooo/show_bug.cgi?id=122626
>

And I'm just testing a new python script I wrote to identify all
un-responded to posts to the dev list ;-)

-Rob

> Regards
> Ricardo
>
>
>
>>
>> Regards,
>>
>> -Rob
>>
>>
>> > Regards
>> > Ricardo
>>
>> -
>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
>> For additional commands, e-mail: dev-h...@openoffice.apache.org
>>
>>

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Re: [WWW]There is no "contact information" on the wiki

2013-06-28 Thread RGB ES
2013/6/28 Rob Weir 

> On Sun, Jun 2, 2013 at 6:29 AM, RGB ES  wrote:
> > One user on the forums report problems registering on the wiki(1), but
> did
> > not find how to report those problems or just ask for help. A "contact
> > info" page is missing from the wiki. Which is the best way to implement
> it?
> >
> > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
> >
>
> In general, to report issues related to the project's online services
> they can enter a BZ issue.  In this case it would be categorized as
> Infrastructure/Mwiki.
>

I sent this email mainly to start discussing the best page content... but
then completely forgot the problem, sorry. It is now filled:

https://issues.apache.org/ooo/show_bug.cgi?id=122626

Regards
Ricardo



>
> Regards,
>
> -Rob
>
>
> > Regards
> > Ricardo
>
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
>
>


Re: [WWW]There is no "contact information" on the wiki

2013-06-28 Thread Rob Weir
On Sun, Jun 2, 2013 at 6:29 AM, RGB ES  wrote:
> One user on the forums report problems registering on the wiki(1), but did
> not find how to report those problems or just ask for help. A "contact
> info" page is missing from the wiki. Which is the best way to implement it?
>
> (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
>

In general, to report issues related to the project's online services
they can enter a BZ issue.  In this case it would be categorized as
Infrastructure/Mwiki.

Regards,

-Rob


> Regards
> Ricardo

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[WWW]There is no "contact information" on the wiki

2013-06-02 Thread RGB ES
One user on the forums report problems registering on the wiki(1), but did
not find how to report those problems or just ask for help. A "contact
info" page is missing from the wiki. Which is the best way to implement it?

(1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022

Regards
Ricardo