Re: Please give ask.mozilla.org for a spin

2014-02-04 Thread Benoit Girard
I notice that right now we need 5 karma to up vote so there's a bit of a
catch-22 for the up voting to start. I think right now it's up to the admin
to get a pool of users to break the catch-22.


On Mon, Feb 3, 2014 at 5:32 PM, Taras Glek tg...@mozilla.com wrote:

 Hi,
 A few people noticed that we do not have a nice, searchable knowledge base
 for Gecko tech. We have places to ask questions such as various newsgroups,
 irc and places to document things like the wikis. It is hard to search
 through all of that, so questions get repeated.

 Lets give ask.mozilla.org a try. If you see someone asking questions on
 IRC or newsgroups, please ask them to write the question on ask.m.o and
 answer it there. If the answer is already documented elsewhere, provide a
 link in the answer or duplicate it, up to you.

 See http://ask.mozilla.org/question/3/why-use-
 askmozillaorg/?answer=4#post-id-4 for more info :)

 If you would like to help customize the theme and admin* this, please ping
 me.

 Taras

 * You only get admin rights if I know you

 ** Please note, this is a tech preview to get a feel if people will
 appreciate this. If we find this service to be useful, we'll invest more
 into this(eg SSL, custom theme, persona login, etc)


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Re: Please give ask.mozilla.org for a spin

2014-02-04 Thread Taras Glek

Gave some karma out. Thanks


Benoit Girard mailto:bgir...@mozilla.com
Tuesday, February 4, 2014 14:49
I notice that right now we need 5 karma to up vote so there's a bit of 
a catch-22 for the up voting to start. I think right now it's up to 
the admin to get a pool of users to break the catch-22.





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Re: Please give ask.mozilla.org for a spin

2014-02-04 Thread Nicholas Nethercote
On Mon, Feb 3, 2014 at 2:32 PM, Taras Glek tg...@mozilla.com wrote:
 A few people noticed that we do not have a nice, searchable knowledge base
 for Gecko tech. We have places to ask questions such as various newsgroups,
 irc and places to document things like the wikis. It is hard to search
 through all of that, so questions get repeated.

 Lets give ask.mozilla.org a try. If you see someone asking questions on IRC
 or newsgroups, please ask them to write the question on ask.m.o and answer
 it there. If the answer is already documented elsewhere, provide a link in
 the answer or duplicate it, up to you.

FWIW, Chris Leary started up something very much like this for
SpiderMonkey a couple of years. I can't find it now, and maybe it
doesn't even exist any more. I remember that there was a flurry of
activity at first, but eventually activity died down and it became
moribund.

Nick
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Re: Please give ask.mozilla.org for a spin

2014-02-04 Thread Gregory Szorc

On 2/4/14, 3:33 PM, Nicholas Nethercote wrote:

On Mon, Feb 3, 2014 at 2:32 PM, Taras Glek tg...@mozilla.com wrote:

A few people noticed that we do not have a nice, searchable knowledge base
for Gecko tech. We have places to ask questions such as various newsgroups,
irc and places to document things like the wikis. It is hard to search
through all of that, so questions get repeated.

Lets give ask.mozilla.org a try. If you see someone asking questions on IRC
or newsgroups, please ask them to write the question on ask.m.o and answer
it there. If the answer is already documented elsewhere, provide a link in
the answer or duplicate it, up to you.


FWIW, Chris Leary started up something very much like this for
SpiderMonkey a couple of years. I can't find it now, and maybe it
doesn't even exist any more. I remember that there was a flurry of
activity at first, but eventually activity died down and it became
moribund.


This tool (or something very similar to it) needs to thrive. From 
experience, there are dozens, possibly hundreds of times this tool could 
have prevented me from asking an already-been-asked question on IRC or 
mailing lists. I can't begin to associate a dollar amount with how 
time-consuming reading and responding to these redundant questions is. 
Multiply that by 1,000 contributors. By 10,000 (1M Mozillians, right?).


Here is my pledge that I encourage others to adopt:

1) Why asking a question, author the question on ask.mozilla.org and 
paste the link (possibly along with minimal context) into IRC.


2) Answer questions on ask.mozilla.org instead of IRC.

3) Encourage others to do the same.

Once we have a knowledge base, we can move on to other rad ideas, such 
as cpeterson's: imagine an askbot-bot that, when it sees questions on 
IRC, it searches for likely ask.mozilla.org posts and drops the link in 
channel. Yes, please.

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Please give ask.mozilla.org for a spin

2014-02-03 Thread Taras Glek

Hi,
A few people noticed that we do not have a nice, searchable knowledge 
base for Gecko tech. We have places to ask questions such as various 
newsgroups, irc and places to document things like the wikis. It is hard 
to search through all of that, so questions get repeated.


Lets give ask.mozilla.org a try. If you see someone asking questions on 
IRC or newsgroups, please ask them to write the question on ask.m.o and 
answer it there. If the answer is already documented elsewhere, provide 
a link in the answer or duplicate it, up to you.


See 
http://ask.mozilla.org/question/3/why-use-askmozillaorg/?answer=4#post-id-4 
for more info :)


If you would like to help customize the theme and admin* this, please 
ping me.


Taras

* You only get admin rights if I know you

** Please note, this is a tech preview to get a feel if people will 
appreciate this. If we find this service to be useful, we'll invest more 
into this(eg SSL, custom theme, persona login, etc)



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