Re: [Dhis2-users] apps not showing

[stepho...@gmail.com]

Hello, it is best to use google chrome or at least the latest versions of the 
browsers.

This is common when the Javascripts and other required scripts are not 
compatible with the browser.

Regards

Sent from my HTC

- Reply message -
From: "Thomas Lavreys" <thomaslavr...@gmail.com>
To: <dhis2-users@lists.launchpad.net>
Cc: "'Annick France Matic'" <ama...@socapalm.org>, "'Paul Oprea'" 
<p...@socfin.com>
Subject: [Dhis2-users] apps not showing
Date: Fri, May 4, 2018 11:17

Dear, One of our clinics in Cameroon (rural, weak internet connection), cannot 
see the ‘Apps’ and ‘Username’ options at the top right when logged in. When I 
logged in on their account in Brussels, there was no issue.They used Firefox 
(picture is an older example, but there were similar issues on internet 
explorer as well), as they have no other options on our server. Instance info: 
API Web:Parcourir iciUtilisateur actuel:ekamcheVersion:2.23Version: 
   22983Date de cration:2016-06-02 17:46Jasper reports version:
6.1.0Agent utilisateur:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) 
Gecko/20100101 Firefox/55.0Date du serveur:2018-05-04 10:14Dernire 
gnration des tables analytiques:2018-05-04 
00:00Dure depuis dernire cration des tables 
analytiques:10 h, 14 m, 16 sDernier runtime tables analytiques:25 
sVariable d'environnement:DHIS2_HOMEDo you know if this issue has been 
seen before, and what the solution might be? Thank you in advance! Kind 
regards, Thomas Lavreys, MSc, PgC Trop MedMedical Coordinator Sustainability 
Department SOCFINCOMaisha Consulting bvba Tel Socfin:+32-25-080050Tel 
Maisha: +32-16-850242Cell phone:  +32-474-717641___
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Re: [Dhis2-users] apps not showing

[Knut Staring]

Hi,

Could you ask them to try Firefox in Private mode?
https://www.online-tech-tips.com/computer-tips/firefox-private-browsing/

Knut

On Fri, May 4, 2018 at 10:17 AM, Thomas Lavreys 
wrote:

> Dear,
>
>
>
> One of our clinics in Cameroon (rural, weak internet connection), cannot
> see the ‘Apps’ and ‘Username’ options at the top right when logged in. When
> I logged in on their account in Brussels, there was no issue.
>
> They used Firefox (picture is an older example, but there were similar
> issues on internet explorer as well), as they have no other options on our
> server.
>
>
>
> Instance info:
>
>
>
> API Web:
>
> Parcourir ici
>
> Utilisateur actuel:
>
> ekamche
>
> Version:
>
> 2.23
>
> Version:
>
> 22983
>
> Date de création:
>
> 2016-06-02 17:46
>
> Jasper reports version:
>
> 6.1.0
>
> Agent utilisateur:
>
> Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101
> Firefox/55.0
>
> Date du serveur:
>
> 2018-05-04 10:14
>
> Dernière génération des tables analytiques:
>
> 2018-05-04 00:00
>
> Durée depuis dernière création des tables analytiques:
>
> 10 h, 14 m, 16 s
>
> Dernier runtime tables analytiques:
>
> 25 s
>
> Variable d'environnement:
>
> DHIS2_HOME
>
>
>
> [image: Images intégrées 2]
>
>
>
> Do you know if this issue has been seen before, and what the solution
> might be?
>
>
>
> Thank you in advance!
>
>
>
> Kind regards,
>
>
>
> *Thomas Lavreys**, MSc, PgC Trop Med*
>
> *Medical Coordinator Sustainability Department SOCFINCO*
>
> *Maisha Consulting bvba*
>
>
>
> *Tel Socfin:+32-25-080050*
>
> *Tel Maisha: +32-16-850242*
>
> *Cell phone:  +32-474-717641*
>
>
>
> ___
> Mailing list: https://launchpad.net/~dhis2-users
> Post to : dhis2-users@lists.launchpad.net
> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>


-- 
Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar
___
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