Re: [DDN] Want E-Gov? Pick Up the Phone (fwd)
Hi John, We don't have a budget right now to add new functionalities to the website, so any new tools like this would have to be freely available ac John Hibbs wrote: Speaking of forgotten technologies, how about fax-on-demand? And auto-responders? In this regard, a friendly thought sent with a hug - on this page http://www.digitaldivide.net/about/contact.php Perhaps in each of the categories the viewer could send an email to ??? (media???)@digitaldivide.net (questions???)@digitaldivide.net which would trigger an autoresponded message -- with short faq and full names and phone numbers for the right person? John Hibbs http://www.bfranklin.edu/johnhibbs At 9:21 PM -0500 5/8/05, Donald Z. Osborn wrote: True that the telephone is accessible, but at least in the US, phoning many government services gets one into a tree (thicket) of recorded menus and canned answers. Sometimes useful but a simple question can take an age to find the answer to, and anything more complex becomes an exercise in frustration. Information is part of the goal, but presentation of it in a user friendly way is key, and often that means what in cyberspeak is sometimes termed speaking to a live person. (Don't want to think of the alternative.) Quoting Kenan Jarboe [EMAIL PROTECTED]: Andy -- thanks for posting this. Sometimes we forget how powerful the old technologies (i.e. telephones) can be. I think the thrust of this report is important -- which electronic channels work best I would even drop the word electronic. Our goal is access to government information, services and decision-making -- through whatever means (channels) work best. Ken ___ DIGITALDIVIDE mailing list DIGITALDIVIDE@mailman.edc.org http://mailman.edc.org/mailman/listinfo/digitaldivide To unsubscribe, send a message to [EMAIL PROTECTED] with the word UNSUBSCRIBE in the body of the message. -- --- Andy Carvin Program Director EDC Center for Media Community acarvin @ edc . org http://www.digitaldivide.net http://www.tsunami-info.org Blog: http://www.andycarvin.com --- ___ DIGITALDIVIDE mailing list DIGITALDIVIDE@mailman.edc.org http://mailman.edc.org/mailman/listinfo/digitaldivide To unsubscribe, send a message to [EMAIL PROTECTED] with the word UNSUBSCRIBE in the body of the message.
Re: [DDN] Want E-Gov? Pick Up the Phone (fwd)
Andy -- thanks for posting this. Sometimes we forget how powerful the old technologies (i.e. telephones) can be. I think the thrust of this report is important -- which electronic channels work best I would even drop the word electronic. Our goal is access to government information, services and decision-making -- through whatever means (channels) work best. Ken At 12:00 PM 5/6/2005, you wrote: From GovTech.net, a UK story on achieving E-Government for All... -ac Want E-Gov? Pick Up the Phone In an attempt to find out which electronic channels work best for local governments -- and what local citizens think of the channels available for using e-government services -- the United Kingdom's Office of the Deputy Prime Minister conducted a study called the e-Citizen National Project. One piece of good news is that Britons seem to like the idea of being e-citizens. Few, however, have tried it, writes Michael Cross in The Guardian. The report highlights two groups of potential users -- the progressives include male, high-income earners with access to technology, and the contenteds, who are happy with local government and comfortable with technology. But the report says these two groups need online government services the least, while the poor, minorities and other disenfranchised groups who need the services most aren't using them. That is partially because this segment of the population simply does not have access to the technology that Britain's local authorities want them to use when it comes to e-services. Nor do they particularly care to use computers to interact with government. Buried within the report is this fact: The most universal e channel in the UK is the telephone, to which 94 percent of the population has access. That percentage is about the same here in America. snip http://www.govtech.net/magazine/channel_story.php?channel=17id=93902 -- --- Andy Carvin Program Director EDC Center for Media Community acarvin @ edc . org http://www.digitaldivide.net http://www.tsunami-info.org Blog: http://www.andycarvin.com --- Kenan Patrick Jarboe, Ph.D. Athena Alliance 911 East Capitol Street, SE Washington, DC 20003-3903 (202) 547-7064 [EMAIL PROTECTED] http://www.AthenaAlliance.org http://www.IntangibleEconomy.org ___ DIGITALDIVIDE mailing list DIGITALDIVIDE@mailman.edc.org http://mailman.edc.org/mailman/listinfo/digitaldivide To unsubscribe, send a message to [EMAIL PROTECTED] with the word UNSUBSCRIBE in the body of the message.
[DDN] Want E-Gov? Pick Up the Phone (fwd)
From GovTech.net, a UK story on achieving E-Government for All... -ac Want E-Gov? Pick Up the Phone In an attempt to find out which electronic channels work best for local governments -- and what local citizens think of the channels available for using e-government services -- the United Kingdom's Office of the Deputy Prime Minister conducted a study called the e-Citizen National Project. One piece of good news is that Britons seem to like the idea of being e-citizens. Few, however, have tried it, writes Michael Cross in The Guardian. The report highlights two groups of potential users -- the progressives include male, high-income earners with access to technology, and the contenteds, who are happy with local government and comfortable with technology. But the report says these two groups need online government services the least, while the poor, minorities and other disenfranchised groups who need the services most aren't using them. That is partially because this segment of the population simply does not have access to the technology that Britain's local authorities want them to use when it comes to e-services. Nor do they particularly care to use computers to interact with government. Buried within the report is this fact: The most universal e channel in the UK is the telephone, to which 94 percent of the population has access. That percentage is about the same here in America. snip http://www.govtech.net/magazine/channel_story.php?channel=17id=93902 -- --- Andy Carvin Program Director EDC Center for Media Community acarvin @ edc . org http://www.digitaldivide.net http://www.tsunami-info.org Blog: http://www.andycarvin.com --- ___ DIGITALDIVIDE mailing list DIGITALDIVIDE@mailman.edc.org http://mailman.edc.org/mailman/listinfo/digitaldivide To unsubscribe, send a message to [EMAIL PROTECTED] with the word UNSUBSCRIBE in the body of the message.
