[IxDA Discuss] CRM system for a UX team?
Thanks to everyone who responded to my earlier question. Here's another one. Has anyone had experience with using a CRM system (preferably a free or low-cost one) to manage customer/user contacts within a UX team? My team currently uses an Excel spreadsheet stored in a shared repository. Keeping it up to date is a painful experience. I'm thinking that there must be a better way. Thanks, Dmitry Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] CRM system for a UX team?
I've used Sugar CRM. It's the only stable, popular, open source solution there is. It's a very feature rich CRM, has all you may possibly need or not need. The only drawback - it's not so user friendly :-) Maybe someone will have the brilliant plan to redo a nicer template for it Cheers, Alina http://user-experience.iterating.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=38164 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] CRM system for a UX team?
On Wed, Feb 4, 2009 at 5:00 PM, Alina Barbuceanu al...@iterating.net wrote: I've used Sugar CRM. It's the only stable, popular, open source solution there is. It's a very feature rich CRM, has all you may possibly need or not need. I'll second that assessment. However, don't rely on it to do bulk email. It claims it does it, but doesn't. And hopefully you won't have to use its definitions of lead vs. target. And converting people from one type (e.g., lead) to another is questionable ... sometimes the data types don't match up. We abandoned it since bulk email was a must-have for us. We are now using Daylite, but it's pricey if you want to have several people accessing it at once. It's cheap if you can put up with everybody using the same account info (one seat). Barbara Ballard barb...@littlespringsdesign.com 1-785-838-3003 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
