Re: [IxDA Discuss] Painful Registration Flow

2008-05-29 Thread Jessica Enders
Luke Wroblewski wrote a great article on problems with sign up forms,
which was recently published on A List Apart:
http://www.alistapart.com/articles/signupforms

There's also this from Jared Spool at UIE:
http://www.uie.com/articles/account_design_mistakes/
http://www.uie.com/articles/account_design_mistakes_part2/

and from Adaptive Path:
http://www.adaptivepath.com/ideas/reports/signup/

and from Bokardo:
http://bokardo.com/archives/designing-for-the-social-web-the-usage-lifecycle/

Good luck!

Jessica Enders
Director
Formulate Information Design
http://formulate.com.au


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http://www.ixda.org/discuss?post=29536



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Re: [IxDA Discuss] Painful Registration Flow

2008-05-27 Thread Jared Spool


On May 27, 2008, at 7:16 PM, Jeff Gimzek wrote:

Obviously I will be trawling the IxDA site and BoxesandArrows for  
this sort of argument, but I was also wondering if anyone has a  
similar case study that they would care to share/point me to?


Marketing Sherpa (cleverly http://www.marketingsherpa.com) is filled  
with We-updated-our-registration-process-and-saw-$$$-increase type  
articles.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [EMAIL PROTECTED] p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks


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Re: [IxDA Discuss] Painful Registration Flow

2008-05-27 Thread Jeff Gimzek


On May 27, 2008, at 4:58 PM, Jeff Gimzek wrote:


On May 27, 2008, at 4:24 PM, Will Evans wrote:


Oh man! Sorry you have to sell the right way to do this.


Naw! Selling the right way to do things is the Job Description AFAIAC.

I think - having done this for a couple of social networking sites -  
is that let it all be organic and gradual. It erks marketing folks -  
but in the long run you end up with more loyal contributors. Start  
will just email, screen name and password. If they want to add more,  
contribute more - have them add more personal info - have value  
associated with adding more info - like reputation.


Well, that is who the battle is with - marketing types. the info on  
this site is VERY valuable, but I have an as yet unproven suspicion  
that a lot of non-paying users just fake the form to get in.


I know i did.



Seth Godin writes alot about this.


Great - I will look into it.

Thanks to Jared for the Marketing Sherpa idea too.

found a great article with good examples here:

http://www.getelastic.com/registration-usability-tips-ecommerce/






On Tue, May 27, 2008 at 7:16 PM, Jeff Gimzek [EMAIL PROTECTED]  
wrote:


I am doing a project for a company whose site registration form is  
only slighter shorter than the SATs.


I am preparing a document that tries to sell the idea of a very  
short and easy registration that allows the user to get into the  
site first, and add more info about themselves and their preferences  
for things such as email newsletters organically, over time, when it  
is important to the user.


This is a hard sell, as all the company metrics are based on things  
such as newsletter signup at reg.time, ignoring things such as  
abandonment rate or false data in the reg. process.


Obviously I will be trawling the IxDA site and BoxesandArrows for  
this sort of argument, but I was also wondering if anyone has a  
similar case study that they would care to share/point me to?





- -

Jeffrey D. Gimzek | Senior User Experience Designer

http://www.glassdoor.com



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