[IxDA Discuss] iPhone turnover (was Re: We don't make consumer products, hence no need for a User Centered Design development process.)
On Aug 29, 2009, at 8:35 PM, Ali Naqvi a...@amroha.dk wrote: With regards to iPhone I would say that many users are now complaining about the phone. Well, 1/10 of 1% are complaining, and 90% of those due to AppStore approvals rather than the phone. Is thar many? Maybe many who I talk to to see if they want to complain. Your closeness to the interviewed set gives an illusion of numbers, I think. The vast majority of iPhone users have little they complain about. What did the Iphone have apart from its touchscreen and finger moving interaction? That and software that was fully integrated are all it needed. I test software that interacts with a myriad of phones and other devices. Many of these work perfectly okay. Which is to say none of them work beyond adequately. They do the job, but nothing — nothing! — is impressive enough to brag about, or even consider enjoyable to work with. That is the only feature that the iPhone needed: 9 times out of 10, you will say Yes, that worked just like it should.. No other phone's non-phone tools come remotely close to that. You use them because they are there, not because they are good. If it fell to the ground it was done over with. My colleague accidentally dropped it to the ground and the phone was dead. That's why I consider my TV to be substandard, because it breaks if I drop it. And I definitely have no ceramic coffee mugs. If a droppable phone is the important feature, buy one suited for that. (Me, I got a shock resistant iPhone app to help with the issue. People who don't are probably foolish.) Tons of my friends went back to Nokia or other models after trying Iphone for 6 months. The only person I know who did that was someone for whom the prime feature was being able to muck with the OS code, so he went to to an Android. I tend to suspect tons is measured in pounds here, and it was either people with major misconceptions going in or those predisposed to find fault and never expected to hang onto the iPhone. Are there any stats out there for actual turnover if actual users? -- Jim Via my iPhone Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] iPhone turnover (was Re: We don't make consumer products, hence no need for a User Centered Design development process.)
On Aug 29, 2009, at 8:35 PM, Ali Naqvi a...@amroha.dk wrote: With regards to iPhone I would say that many users are now complaining about the phone. I'm calling BS here. I'd like to see some real numbers on this rather than these claims of many users are complaining and tons of my friends went back to Nokia. What did the Iphone have apart from its touchscreen and finger moving interaction? Pleasure. Seriously, it's the first phone that's actually a pleasure to use. Apple took the pain out of mobile phone use (and then introduced a few pains of their own). I remember walking through Home Depot the first week I had my iPhone and a 20 something was trying to explain YouTube to a 60 something. I just pulled up YouTube on my iPhone and handed it to him. You should have seen that conversation evolve. And the App store. Oh, sure you can claim that Nokia has an app store, but really, what kind of penetration does that have? Insignificant to almost non-existent. Seriously, if it's been out for several years and people still don't know about it outside of the Netherlands is it really a success? If it fell to the ground it was done over with. My colleague accidentally dropped it to the ground and the phone was dead. I've seen several iPhones that have been dropped, screens shattered, and guess what... the touchscreen still works. Your friend must have run it over with a tractor. I've dropped mine dozens of times and it still works. Of course I didn't toss it off a 10 story building, but... Cheers! Todd Zaki Warfel Principal Design Researcher Messagefirst | Designing Information. Beautifully. -- Contact Info Voice: (215) 825-7423 Email: t...@messagefirst.com AIM:twar...@mac.com Blog: http://toddwarfel.com Twitter:zakiwarfel -- In theory, theory and practice are the same. In practice, they are not. Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
