As I followed the discussion about jobs, titles and tasks for the last few
weeks I found myself changing the way I think about my role. And at the risk
of a lot of eye rolling, I am going to throw out what I hope will provide
some further insight and perspective.

The official corporate job description for folks on our teams is something
along the lines of a UI designer. Its original intent was specific to
interfaces… but interaction is probably more accurate in the strict HR and
recruiting sense.

For quite a while I have claimed that we are user-experience designers. But
we are not. We are product designers… and here is why.

Adding new parts to one of our portals is a small study in semantics.
Product managers like to say we add features, and biz-dev likes to talk
about revenue opportunities, the dev guys call it functionality, and user
experience folks like to talk about tools and capabilities. It is all a
matter of perspective. From a completely neutral perspective we are adding
attributes to our offerings.

When this process begins, we (the UI team) gets a brief (we use a problem
focused brief), as well as constraints, some metric and launch goals, and
some combination of data, a feed or content provider. Sometimes we get an
example of what other folks have done (sort of a hap hazard or shallow
competitive analysis).

Here is what I think is a very important observation... in our group, the UI
stage is the first time where user needs/wants, biz goals, tech
capabilities, data structures, and context are all brought together for
consideration. This is significant and is worth exploiting in efforts to
raise the perceived importance of what we as designers do.

So, while we generate taxonomies, use-cases, process flows, wireframes and
eventually mocks and prototypes…  those deliverables to not constitute the
most outcome of our process. That outcome is the syntheses of all the
constraints into a cohesive product design… essentially the recipe for
building the product.

In the future, when asked what I do, I think I will respond with, ‘I am a
product designer (building online experiences)’. People I meet seem to
respond much better to it than anything interaction or user experience-ish.


Mark


Mark
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