Re: [slim] SB3 - replacement PSU / remote?

2009-09-29 Thread Anoop M .

OP where are you located? 

Contact support..we may be able to get you a power supply and a remote.


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Re: [slim] Help!! Squeezebox Controller LCD problem (displays white screen)

2009-09-23 Thread Anoop M .

Please give support a call! We will go ahead and get you a new unit if
we cannot fix it over the phone.

1-877-887-8889


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Re: [slim] Need help with Squeezebox classic

2009-03-02 Thread Anoop M.

Do you have a router in your house? 

If not you may want to purchase a router...it will make setup allot
easier.


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Re: [slim] customer support?

2008-12-01 Thread Anoop M.

I am still a bit confused on this whole situation. 

I looked at the OP's SqueezeNetwork account and he already has a Boom
attached to it. 

Is he wanting to move this Boom to a different account?

Why does he need the PIN if he is already connected and setup with SN?

Is this a different Boom?


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Re: [slim] customer support?

2008-11-26 Thread Anoop M.

Sorry your tickets got lost in our ticketing system some how. 

I have replied to one of your incidents. 

Can you please tell me how you were submitting the tickets?


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Re: [slim] Battery life ?

2008-10-01 Thread Anoop M.

Leplus;345842 Wrote: 
 Thank you for this information. So, i'll test the controller with a
 router before contacting support.

epoch1970 Wrote: 
   
 Thanks for stepping in, Anoop M.

You guys are most welcome.


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Re: [slim] Battery life ?

2008-09-30 Thread Anoop M.

in Bridged mode battery life is substantially less than a standard
wireless mode. I would say you should see double the performance of the
battery using a wireless router.


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Re: [slim] Visit Mountainview?

2008-08-20 Thread Anoop M.

Stop on by.we will give you a tour!!


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Re: [slim] Rhpasody not playing

2008-07-23 Thread Anoop M.

We are currently working with Rhapsody on this issue and it should be
fixed shortly. 

Thank you all for your patience.


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Re: [slim] Dont Buy!!!!! (merged to remove cross-posting)

2008-07-17 Thread Anoop M.

I talked to the user on the phone today and the unit works perfectly
fine from the same room as the router (wirelessly). My conclusion is
that he is getting allot of wireless interference. I asked him to do a
test with his wireless broadcasting channels and see if one channel
works better than another.


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Re: [slim] Dont Buy!!!!! (merged to remove cross-posting)

2008-07-17 Thread Anoop M.

aubuti;320754 Wrote: 
 I'm still wondering how Anoop managed to persuade him to get the router
 and the SB in the same room

To the customers credit, he already had it down there when I called
him.


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Re: [slim] SB3 failed - advice solicited

2008-07-17 Thread Anoop M.

If the xlinx does not work and the Factory reset does not work then yes
we do repair out of warranty units for $90. 

Email Support AT Slimdevices DOT com and let them know you have a dead
unit.


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Re: [slim] logitech support issues

2008-07-14 Thread Anoop M.

Can I ask who you spoke with?

Are you dealing with the UK support team?

Can you PM me your incident #?


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Re: [slim] Port 9000 Issue with McAfee

2008-07-10 Thread Anoop M.

Does this help at all?

http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/std_adp.php?p_faqid=8378p_created=1210633583p_sid=tGH9ar8jp_accessibility=0p_redirect=p_lva=p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NSw1JnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9TWNhZmVlp_li=p_topview=1


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Re: [slim] SB3 no longer can see SqueezeCenter

2008-06-24 Thread Anoop M .

What firewalls and antivirus do you have on your computer?

Seems like something is blocking communication between your Squeezebox
and your computer. 

The ports that need to be open are TCP 9000 and TCP  UDP 3483


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Re: [slim] Lightning killed ethernet port of my 1 year old SB3.....

2008-06-13 Thread Anoop M .

You are right it is not covered under warranty. Repairs will cost $90
plus the shipping to the US.


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Re: [slim] Lightning killed ethernet port of my 1 year old SB3.....

2008-06-12 Thread Anoop M .

Your unit should still be under warranty. 

Send an email to Support AT slimdevices DOT com and make sure you let
us know that you are from Europe and that your unit has a bad ethernet
port due to lightning. 

We will then send your ticket over to the EU team who will contact you
about getting you a new player.


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Re: [slim] Getting Last.fm to Work

2008-06-10 Thread Anoop M .

Have you tried to go to www.SqueezeNetwork.com and entering your LastFM
account information under Accounts?


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Re: [slim] Softsqueeze certificate

2008-06-09 Thread Anoop M .

There is no new SoftSqueeze, I would just allow the publisher.


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Re: [slim] Trojoan in scanner.exe?!

2008-06-06 Thread Anoop M .

This issue has been coming up a lot today and the best solution so far
that I have found is to:

1. Uninstall SqueezeCenter
2. Uninstall AVG
3. Re install SqueezeCenter
4. Re install AVG. 

This has worked for a handful of customers today.


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Re: [slim] How to update firmware on V3 with duet?

2008-06-04 Thread Anoop M .

badbob;308786 Wrote: 
 Had a similar problem, for some reason holding down brightness wasen't
 performing the update. Using the older style remote with the V3 black
 wireless. Any chance updating firmware from browser can added?

Try connecting your player to SqueezeNetwork and then forcing your
player into a firmware upgrade by holding down the brightness button
for 10 seconds. 

Does that help?


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Re: [slim] How to update firmware on V3 with duet?

2008-06-04 Thread Anoop M .

badbob;308818 Wrote: 
 I don't have brothers SB3 here, I'll just connect his SB3 where mine is
 and should hopefully update.

Could you please try connecting to SqueezeNetwork and then forcing a
firmware upgrade?

We have seen this issue with other customers and I would love it if you
could verify if this is a valid workaround.


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Re: [slim] SBC r2448 less stable ?

2008-05-22 Thread Anoop M .

I just wanted to write a quick Thank You for everyone that has been
providing information. 

We are currently looking into this situation and I will post back with
updates when I get them.


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Re: [slim] SBC r2448 less stable ?

2008-05-21 Thread Anoop M .

Also one more question. 

When the icon is blue on your Controller, what is the color on your
Receiver?


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Re: [slim] 7.0.1 Upgrade issue

2008-05-20 Thread Anoop M .

I had this issue with a customer the other day. and basically what fixed
it was a factory reset after the remote would not respond. 

Let me know if that helps at all.


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Re: [slim] What happened to my SB3?

2008-05-01 Thread Anoop M .

A factory reset is worth a try. 

Unplug the unit. 

While plugging the unit back in hold down the (+) key on the remote. 

You should see the words 'Factory Reset' on the front if it was
executed correctly. 

Let us know if that helped.


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Re: [slim] WOL for Duet and XP?

2008-05-01 Thread Anoop M .

If this helps at all WOL for the Duet will not work. 

There has been a feature request filed in our bug database about this
issue.


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Re: [slim] WOL for Duet and XP?

2008-05-01 Thread Anoop M .

After reading through the forums a little, WOL might have been added in
7.0.1


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Re: [slim] Controller Will Not Recognize My New Rounter

2008-04-25 Thread Anoop M .

After downloading 7.0.1 did you connect your player via hardwire to get
the firmware update needed to correct the wireless issues with the
receiver not being able to connect?


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Re: [slim] changing the port

2008-03-25 Thread Anoop M .

ronniebee;283667 Wrote: 
 I have just downloaded version 7 having previously been on version
 6.5.4
 
 Previously, I had to change the port to 9100 from 9000 as Mcafee uses
 port 9000.Squeezecentre will not start, I assume because of the same
 port problem, but I can't find a preferences file in which to change
 the port number in this version. Running Win XP SP2 and firefox as a
 browser
 
 Ron

If you go to Settings -- Advanced -- Change top pull down menu to
Network

Then under Web Server Port Number

Is this what you were looking for?


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Re: [slim] Ubuntu server problem

2008-03-25 Thread Anoop M .

coldslabs;283660 Wrote: 
 [Oops. Can someone move this to the Linux forum? I'm not sure how]
 
 My server was working flawlessly until today. I installed a new CPU fan
 and a PCI card (both of which are working fine) and brought the server
 back online. Now the squeezebox can't see the server and I can't access
 the web UI. I can access the server via SSH and its samba shares just
 fine. The only thing I've done recently (a few weeks ago) is update the
 server via apt-get (first time for me). Everything worked after the
 update, but this was the first reboot I've done since then. Would a
 firewall or something else have been installed preventing me reaching
 the server?
 
 I've tried:
 - rebooting the Squeezebox and redoing its settings
 - double checked the IP of the server (it hasn't changed)
 - made sure the slimserver process is running (slimserver and
 slimserver_safe show up)
 - restarted the slimserver process
 - done a force-reload of the slimserver process (not sure what that
 does)
 - rebooted the server
 
 I'm not sure what to do next. Any suggestions? 
 
 Slimserver 6.54
 Squeezebox 1
 Ubuntu server 7.10 (no gui)


Is IP Tables turned on? If so try turning it off, are you able to
connect now?


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Re: [slim] Can't do it all from Duet controller

2008-03-24 Thread Anoop M .

Thank you for the find. 

I went ahead and filed an enhancement bug upon reading this. 

Below is a link to the bug.

http://bugs.slimdevices.com/show_bug.cgi?id=7605


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Re: [slim] My Squeezebox 2 is dead :(

2008-03-21 Thread Anoop M .

Contact Support and let them know that you can bring it by. 

They should be able to give you an RMA # and then you can just walk in
with your unit and that RMA #. 

Keep in mind that they will not fix your SB2 on the spot. But it should
not take them too long.


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Re: [slim] FYI be aware of Mac adress when using Wol

2008-03-20 Thread Anoop M .

1. On the remote, hold down the left arrow button for 5 seconds.  This
will bring you to Set up networking.  
2. Next scroll down to Current settings and press the right arrow.  

3. Now scroll down to MAC address and note the number there
4. Lastly, check that number against the MAC address listed on the
sticker on the bottom of the Squeezebox.  

Those numbers should match.  If they don't, you need to edit the MAC
address in the Squeezebox.  

1. From the display you're on, press the right arrow to make edit the
address.  
2. Enter the numbers from the sticker here.  Ensure that every
character matches exactly (it is not case sensitive; so capitals do no
matter)  
3. When you're done editing click the right arrow again to save the
changes.


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Re: [slim] Dead Ethernet port SB3

2008-02-26 Thread Anoop M .

Did you get the unit brand new or used? If you got it brand new then
this is not OK by any means. Please contact Support AT Slimdevices DOT
com and they will help you in getting a new unit.


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Re: [slim] New PC, SlimServer can't find player

2008-02-26 Thread Anoop M .

What antivirus do you have installed on the Vista Machine? If you have
the installation disks, you may want to try uninstalling the antivirus
and see if you are able to connect then. 

Keep in mind the uninstall is just a test to help troubleshoot where
the exact problem is coming from.


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Re: [slim] Dead Ethernet port SB3

2008-02-26 Thread Anoop M .

Can you please PM me with your address as I am looking into sending you
a new faceplate. also include your phone number.


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Re: [slim] SqueezeCenter problem on XP

2008-02-07 Thread Anoop M .

Who makes your anti virus? If it is Norton or McAfee and you have the
installation disks, you may want to try uninstalling as these programs
usually leave stuff running in the background.


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Re: [slim] Strange behavior

2007-12-06 Thread Anoop M .

SoundBoy;247119 Wrote: 
 Dear all - I experience a strange behavior with my two squeezboxes. I
 own a more then one year old one (alu/black) and a 6 month white SB3.
 Both are connected through my WRT54GL (wired) to the internet and my
 Server running on a Mac with OS 10.5. I am running server version 6.54.
 When connecting to the Squeeznetwork for internet radio streams - my
 black squeezbox reboots itself every 2 minutes!!! My white one
 works fine. It does not matter what stream I am listening to. Any
 ideas???  I am desperate..  Cheers

What firmware version does your black sb3 have? Does this also happen
when you are connected to SlimServer?


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Re: [slim] SB3 not powering up wedding soon!

2007-12-04 Thread Anoop M .

b4lly;246989 Wrote: 
 Please help! my 1 year old SB3 I noticed had no display. Made sure the
 computer was on and awake, removed ac, reconnected ac and nothing! The
 thing is, the optic out red light is is still glowing when the ac is
 connected but nothing on the display. Got a wedding in 10 days and was
 relying on my SB for tunes. Any help would be a God send, please...

Since you are located in Australia, getting the unit back in our hands
for a repair would not happen in less than 10 days. What I have done is
contacted our team out in Australia and asked to see if they can
accomodate you for the time being. I am waiting on a response to see if
we will be able to get you a new unit for your wedding. Stand by for
details.


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Re: [slim] SB3 not powering up wedding soon!

2007-12-04 Thread Anoop M .

You are most welcome. As soon as I hear something back I will be in
contact with you.


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Re: [slim] SB3 not powering up wedding soon!

2007-12-04 Thread Anoop M .

B4lly,

Can you PM me a phone # where I can reach you at?


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Re: [slim] Squeezebox 2 starts playing on its own

2007-11-21 Thread Anoop M .

When this happens are you connected to SqueezeNetwork or your
SlimServer?


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Re: [slim] Artist browsing missing

2007-11-16 Thread Anoop M .

What types of files are these? Is this your first time using SlimServer
or has it worked properly before? What did you use to rip your music?


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Re: [slim] dealing with special chars in albumart JPGs?

2007-11-14 Thread Anoop M .

What happens if you put the cover art in each respected album folder and
name it cover.jpg?


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[slim] Contacting support for Help!

2007-11-07 Thread Anoop M .

To get in contact with our support team, here is some useful info.

Phone - 1-877-887-8889 
Email - support AT slimdevices DOT com
Hours - 9am - 7pm PST


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[slim] Support Has Gone Toll Free

2007-11-07 Thread Anoop M .

Hello everyone, 

Support has a new toll free number. To get in contact with support
please call 1-877-887-8889.


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Re: [slim] Dead screen and audio amp on SB2

2007-10-26 Thread Anoop M .

Try doing a factory reset. Unplug the unit and while you plug it in,
hold down the add button on your remote.


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Re: [slim] SB3 display flickering

2007-10-19 Thread Anoop M .

Sorry to hear about your troubles. Contact Support and they should get
you a new player.


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Re: [slim] SB2 rebuffering constantly

2007-10-18 Thread Anoop M .

Are you connected wired or wireless? If you are wireless try your unit
hard wired and see if that helps at all.


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Re: [slim] Unable to Connect to the Radio through SB

2007-10-12 Thread Anoop M .

What radio station are you trying to play? What is the URL? What is the
website of the radio station?


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Re: [slim] Mac filenames

2007-09-25 Thread Anoop M .

Open terminal and follow the instructions. 


The $ are just to tell you its a new line, do not include them. 


$ cd /Volumes
$ ls

This will list for you all the hd volumes you have mounted on your Mac
at the moment.  Next type:

$ cd  [the name of you network drive]
$ ls

Next navigate to the folder that contains the music files:

$ cd  [music folder name]

Lastly, type:

$ pwd

This will list for you the full path to your HD.  You can then add the
path to the Type or copy/paste that path into the SlimServer settings
box for your music path.


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Re: [slim] Logitech to acquire Slim Devices!

2007-09-20 Thread Anoop M .

mvalera;228642 Wrote: 
 Oh that's the standard Logitech company car... everyone gets one.
 
 Mike

I must have been sick this day.hahahah


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Re: [slim] Mac filenames

2007-09-20 Thread Anoop M .

TimB;228641 Wrote: 
 On my Mac I want to use a regular folder of MP3s rather than iTunes to
 handle my music, what format do I use for the Mac pathname?
 
 Thanks!
 
 -=Tim=-

Use a UNC path. for example /volumes/username/mp3


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Re: Can�t play Ogg and wmv streamings

2007-09-20 Thread Anoop M .

Where did you get this URL from? Can you post the website from where you
got the station?


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Re: [slim] Remote keeps repeating

2007-09-17 Thread Anoop M .

Can you try connecting hard wired and see if that helps at all?


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Re: [slim] Remote keeps repeating

2007-09-17 Thread Anoop M .

You definately want to upgrade to the latest SlimServer 6.5.4 with
firmware 81.


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Re: [slim] Remote keeps repeating

2007-09-17 Thread Anoop M .

The reason the remote function is non functional only on your wireless
connection is because when a button is pressed on the remote the
Squeezebox does not know what to do with that. It is SLmServer that is
telling the Squeezebox what the button that was pressed is supposed to
do. If your wireless connection is not good then there is a delay or in
your case the remote just does not work.


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Re: [slim] Cannot see one particular slimserver - why?

2007-09-10 Thread Anoop M .

jezbo;226364 Wrote: 
 I have 3 slimservers on my network, two on laptops and one on a NAS. No
 matter what I do my Squeezebox can't seem to see one of my laptop
 servers (the one I mostly used til a few days ago!). Tried rebooting
 everything, connecting via the IP directly, and nothing.
 
 Any ideas anyone ?

Check for antivirus and firewalls on the Laptop. Also if there is any
VPN software that may be causing this.


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Re: [slim] Two SB3, two libraries and one server. Possible?

2007-09-04 Thread Anoop M .

Have you though about making a playlist specifically for your wife to
use?


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Re: [slim] Two SB3, two libraries and one server. Possible?

2007-09-04 Thread Anoop M .

Maybe make different playlists for different moods? for example a Jazz
playlist, a Classical Playlist.


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Re: [slim] Now Playing Display --Easy Question

2007-08-28 Thread Anoop M .

If you open SlimServer and go to Player Settings. Change the ScreenSaver
for when playing a song to Spectrum Analyzer. That should do the trick.


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Re: [slim] Best way to transfer SS settings to new PC?

2007-08-15 Thread Anoop M .

Slim.pref file is the most important, you should be able to copy the
plugin folder and move it to the new machine. After that your
SlimServer should look the same.


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Re: [slim] Scrolling garbage on startup

2007-08-14 Thread Anoop M .

Try pointing the remote at a digital camera lens and press a button, do
you see a white light through the lcd? If not then your remote is non
functional.


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Re: [slim] Can't load SS after changing ISP

2007-08-10 Thread Anoop M .

Check for firewalls and or antivirus. Is SlimServer running?


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Re: [slim] Upgrade to new version of Slimserver

2007-08-09 Thread Anoop M .

spooley;219972 Wrote: 
 I must be getting old - but I can't remember how to upgrade to the
 newest version of Slimserver - I have gone through all the menus with
 no luck.

Download the new version from
http://www.slimdevices.com/su_downloads.html

then just install!!!


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Re: [slim] Problem playing MP3 from library

2007-08-09 Thread Anoop M .

tlarsen;220025 Wrote: 
 I can't play any of my mp3 from my library, however I can play internet
 radio without problems.
 I switched on d_source debugging and got this in the log file:
 Matched Format: mp3 Type: mp3 Command: - 
 openSong: this is an mp3 file:
 file:///D:/Musik/MP3/dr%20hook%20-%20Who%20The%20F%20Is%20Alice.mp3
 file type: mp3 format: mp3 inrate: 160 maxRate: 0
 command: -
 openSong: opening file D:\Musik\MP3\dr hook - Who The F Is Alice.mp3
 openSong: seeking in 2087 into D:\Musik\MP3\dr hook - Who The F Is
 Alice.mp3
 MP3 file was not encoded with LAME, will not play back gapless
 openSong: Streaming with format: mp3
 00:04:20:07:a4:43 New play mode: play
 00:04:20:07:a4:43: Current playmode: play
 Error opening current track, so mark it as already played
 Backtrace:
 
 frame 0: Slim::Player::Source::errorOpening
 (/C:\Programmer\SlimServer\server\slim.exeSlim/Player/Squeezebox2.pm
 line 579)
 frame 1: Slim::Player::Squeezebox2::failedDirectStream
 (/C:\Programmer\SlimServer\server\slim.exeSlim/Networking/Slimproto.pm
 line 527)
 frame 2: Slim::Networking::Slimproto::_disco_handler
 (/C:\Programmer\SlimServer\server\slim.exeSlim/Networking/Slimproto.pm
 line 387)
 frame 3: Slim::Networking::Slimproto::client_readable
 (/C:\Programmer\SlimServer\server\slim.exeSlim/Networking/Select.pm
 line 238)
 frame 4: (eval)
 (/C:\Programmer\SlimServer\server\slim.exeSlim/Networking/Select.pm
 line 238)
 frame 5: Slim::Networking::Select::select (slimserver.pl line 492)
 frame 6: main::idle (slimserver.pl line 35)
 frame 7: PerlSvc::Startup (perlsvc line 850)
 frame 8: PerlSvc::_startup (slimserver.pl line 0)
 frame 9: (eval) (slimserver.pl line 0)
 
 00:04:20:07:a4:43: Switching to mode stop from play
 00:04:20:07:a4:43 New play mode: stop
 Stopping and clearing out old chunks for client 00:04:20:07:a4:43
 Resetting song queue
 resetSongQueue: Song queue is now 0
 00:04:20:07:a4:43: Current playmode: stop
 .
 Anyone know how to fix this?
 
 TIA,
 Tommy

Is it only mp3's that will not play? Check for antivirus and firewalls
as well. If you have them installed try uninstalling them to see if the
files will play then.


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Re: [slim] backing up slimserver settings

2007-08-08 Thread Anoop M .

rout;219744 Wrote: 
 I've customized my SlimServer settings fairly heavily.
 
 I'm curious if there is a way to backup the custom settings so that I
 could apply them to another installation on another computer in the
 future. 
 
 Is there a config file or anything like that that could be backed up to
 do this?

The SlimServer.pref file is the file you are looking for and can most
commonly be found here

C:\Program Files\SlimServer\server on a windows machine


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Re: [slim] Empty artist folder

2007-07-30 Thread Anoop M .

Have you tried the lastest version of SlimServer? Try one of the
nighlty's and see if that makes anythign better. 

http://www.slimdevices.com/downloads/nightly/latest/6.5/


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Re: [slim] Think System

2007-07-27 Thread Anoop M .

aw4;217456 Wrote: 
 All involved with slim devices should concentrate on making the TOTAL
 system robust - server, firmware and hardware. The system is not yet a
 comsumer product.
 
 I'm tried of all the problems and having to unplug my Transporter.

Whats the problem you are having?


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Re: [slim] Think System

2007-07-27 Thread Anoop M .

aw4;217468 Wrote: 
 My transporter and/or SB3 just locks up.  The remote (and buttons on the
 Transporter) do not function.  The devices have to be rebooted
 (unplugged.
 
 This is not a wireless router problem.   All other devices on my
 network function just fine.

Have you tried your Transporter wired to rule out wireless? or are you
going off the fact that all other wireless devices work in the house?


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Re: [slim] Think System

2007-07-27 Thread Anoop M .

What version of SlimServer are you running? Do you have a different
computer in the house? Does the same thing happen when you are
connected to a different computer? What happens when you are connected
to SqueezeNetwork?


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Re: [slim] Think System

2007-07-27 Thread Anoop M .

Another thing to also try is to move some music to your local hard drive
and give that a scan. Then try and see if there is any improvement. What
happens when you are connected to SN?


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Re: [slim] Think System

2007-07-27 Thread Anoop M .

As a final test I would try taking the SB3 or Transporter to a friends
network and see if you are still having troubles there.


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Re: [slim] iTunes - No more re-scan??

2007-07-27 Thread Anoop M .

Try going to Server Settings -- Change the top pull down menu to
iTunes. What is your iTunes reload interval set to?


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Re: [slim] Sleep function in web interface?

2007-07-26 Thread Anoop M .

markwm;217339 Wrote: 
 Is it possible to set my player to sleep from within the slimserver web
 interface? I can't seem to find it?

Unfortunately there is no way to set the sleep from the web interface.
You are able to control screensavers and such but not the sleep
function.


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Re: [slim] Problems with accessing library

2007-07-25 Thread Anoop M .

harvster;217118 Wrote: 
 Yes, McAfee.  But shouldn't the port exceptions take care of any
 problems with that?  (The anti-virus and firewall software are
 integrated.)
 
 Thanks!

Everything you are describing sounds like the problem is coming from
your Mcafee. Yes the exceptions should make it work properly but to
make sure, can you uninstall Mcafee(only if you have the means of
putting it back on) and see if the SB3 will connect then?


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Re: [slim] Squeezebox 3 problem running on Apple hardware

2007-07-25 Thread Anoop M .

duraace;217103 Wrote: 
 I tried bumping it down to 40 bit WEP.  I'm using mac filtering, so I
 don't have a problem with the security.  Should the SB be able to
 handle 128 WEP 802.11g?  It's almost like it can't deal with the
 overhead.

The SB3 can definately handle 128 WEP.


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Re: [slim] Remote stopped working

2007-07-25 Thread Anoop M .

yoffer;216924 Wrote: 
 Had my SB3 for 3 weeks now and all of sudden the remote has stopped
 working completely, I tried replacing the batteries but that hasn't
 made any difference, just wondered if anybody else had experienced the
 same problem, or am I just unlucky.

Do you have a digital camera? If you do then point the remote at the
lens and press a button. Throught the lcd screen do you see s white
light when the button is pressed? If you do not then the remote is bad
and contact Support AT slimdevices DOT com.


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Re: [slim] Squeezebox cutting out! HELP!

2007-07-25 Thread Anoop M .

Are you connected wireless or wired? If wireless try connecting via
Ethernet and see if things get better.


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Re: [slim] Squeezebox 3 problem running on Apple hardware

2007-07-25 Thread Anoop M .

Have you tried changing your broadcasting channel to see if that makes
any difference?


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Re: [slim] Display Freezes/SB3 Non Respond

2007-07-25 Thread Anoop M .

Definately try what Andy said and also try your SB3 hardwired and see if
the problem is still there. Let us know your results!


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Re: [slim] Problem after installing 6.5.3

2007-07-18 Thread Anoop M .

WSLam;215464 Wrote: 
 Problem after installing 6.5.3.
 
 I will try to start SlimServer, and then it will quit starting. I
 looked at the Event Log, and I found this:
 
 *
 The description for Event ID ( 0 ) in Source ( Application ) cannot be
 found. The local computer may not have the necessary registry
 information or message DLL files to display messages from a remote
 computer. You may be able to use the /AUXSOURCE= flag to retrieve this
 description; see Help and Support for details. The following
 information is part of the event: Undefined subroutine main::init
 called at slimserver.pl line 32.
 *
 
 I have reinstalled twice, same thing. Any idea?
 XP SP2. Machine has nothing except for Slim Server.
 
 ws

Do you have antivirus or firewalls installed on your computer? Any
other security software on your computer?


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Re: [slim] Problem after installing 6.5.3

2007-07-18 Thread Anoop M .

WSLam;215525 Wrote: 
 std Windows Firewall, and Symantec Antivirus (Corp version). That's all.
 installed 6.5.2 and worked right away. I tried a clean install of 6.5.3,
 same error again.

If you have the means of putting your Norton back on the computer I
would suggest uninstalling it and seeing if that helps the scanner.


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Re: [slim] Problem after installing 6.5.3

2007-07-18 Thread Anoop M .

WSLam;215538 Wrote: 
 Uninstalled Symantec, disabled Windows Firewall, clean install
 (uninstall 6.5.2, then install 6.5.3), reboot, same problem, same
 error.
 
 The computer literally has nothing else installed.

Send your eventlog to support AT slimdevices DOT com and they will take
a look at your log and see what might be causing this.


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Re: [slim] Confused about Buffalo LS for Storage

2007-07-11 Thread Anoop M .

jacabo;213641 Wrote: 
 I have all my music stored on my Buffalo link station and am running
 into problems keeping the path live in my music library.
 
 I use the i-tunes library for my  SB3 and frequently find that itunes
 cannot find the music that i have imported.  Under the advanced tab i
 have tried both the following paths for consolidating my music:  
 1)  L:\Music 
 2)  \\Hs-dhgld74\buffalo\Music
 
 the latter seems to work better with slim server 3 (when itunes can
 find it) but i find myself having to frequently reimport all my music. 
 
 
 have others had this experience?
 
 any help appreciated

Do you have iTunes installed on the Buffalo or is just your iTunes
folder on the buffalo? Have you gone to Server Settings--change top
pull down to iTunes and then specified where you itunes folder is? It
is always best to use a UNC path or the path that you have for #2.


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Re: [slim] Slimserver Problems running on Windows Vista

2007-07-11 Thread Anoop M .

volatileacid;209757 Wrote: 
 I really think this scanner needs to be sorted out! It's always giving
 one problems! I remember on XP I was having issues when once in a while
 it would go into a loop and run infinitely, or just get stuck somewhere.
 Then a debug would usually indicate what the problem file was etc.
 
 BUT NOW, on Vista, I've been trying to get the slimserver to scan a
 partition on my hard disk where I keep all my music, and it's been
 running for over 24 hours. The log shows nothing except:
 
 Setup::rescan - initiating scan of type: [wipecache]
 
 
 :(
 
 
 How complicated can the scanner be?

Do you have and shortcuts or corrupted files in your library? Also
another way to figure out why the scanner is crashing is to try the
bubble sort method. Split your library up into 4 different folders and
scan each folder individually. When you find the folder that crashes
the scan, repeat the same process again until you can narrow it down to
one file or multiple files.


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Re: [slim] Many SBs, easy access to Sync/Unsync?

2007-07-06 Thread Anoop M .

netim3;212874 Wrote: 
 Hi,
 
 I've got a handful of SBs around the house, and often want to
 Sync/Unsync. The SB's are tucked away in cupboards, so I'm usually
 using a PC to control them. Is there an easier way to control the Sync
 settings without going via:
 
 Player Settings -- Audio -- Sync ?
 
 tks for any advice
 
 NT

If you are only using the PC to control everything then unfortunately
there is no other way than going to player settings. The only other way
is to do it from the SB3 itself.


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

NeilB;212203 Wrote: 
 I've just upgraded my wireless router to a new Airport Extreme and,
 well, as per the title really. When configuring the networking, SB3
 discovers the base station OK but incorrectly determines the password
 required in WPA2 form, whereas in fact the base station has a WEP
 password.
 
 I think this is a symptom of when I originally setup the base station
 and I used WPA2 but had to change it to WEP as one of my devices
 couldn't connect with WPA2 (yes, I know, I'd rather have WPA2 but
 currently that one rogue device doesn't allow it).
 
 I've tried factory-reseting the SB but to no avail. Is there no way to
 manually select the type of encryption?

What is your SSID? Are you sure you are connected to the right network?
The SB3 will only detect what you have, also double check your
encryption.


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

NeilB;212274 Wrote: 
 It picks up the correct SSID and network, it just thinks I'm using WPA2
 for some reason when I'm not. Entering the password key (that works on
 my laptops and other computers) causes SB to eventually (counts down to
 0 when trying to establish communication) throw up an error that reads;
 
 Problem : Wireless encryption failure

Have you tried to power cycle your router? Is there upgraded firmware
for your router? Try changing the routers encryption to something else
and see if the SB3 will connect then. Keep in mind to always do a
factory reset on the SB3 to keep a common ground while testing.


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

NeilB;212277 Wrote: 
 Several time and it's bang up-to-date firmware-wise.
 
 The SB will connect if I have the base-station encryption set to WPA2,
 but I've had to change it to WEP and the SB doesn't recognize the
 change. What is wierd though is I *know* I've seen the network setup
 sequence display a list of different encryptions for you to select but
 for the life of me I don't know how or why it was there and, more
 importantly, why I can't get it back on?

I know this is something you may have done already but if you havent,
press the down arrow when it gives you the option for WPA2. Does it
give you anymore options?


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

NeilB;212282 Wrote: 
 Nope, just alters the first letter/number in the password/key.

If for sure you have done a factory reset on the player, then I am at a
loss, email support for an RMA.


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

Anoop M.;212293 Wrote: 
 If for sure you have done a factory reset on the player, then I am at a
 loss, email support for an RMA.

Is this the new N airport extreme? If so, there are some known issues
with this router and there are workarounds for it.


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Re: [slim] Airport Extreme and WEP - SB wrongly detects WPA2

2007-07-03 Thread Anoop M .

NeilB;212303 Wrote: 
 Yes it is. Workarounds? Do you have details?
 
 Thanks for your help by the way, much appreciated.

Check this link out. 

http://bugs.slimdevices.com/show_bug.cgi?id=4903

Did that help at all?


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Re: [slim] Slim.exe must close

2007-06-14 Thread Anoop M .

If you open Services.msc and scroll down to SlimServer. Right click on
it and go to properties. What is the startup type?


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Re: [slim] Slimserver Problems running on Windows Vista

2007-06-13 Thread Anoop M .

dfetzer;208686 Wrote: 
 vista home premium, ss 6.5.2.  The slimserver starts in vista and
 installs fine, I can bring up my songs and it looks like the db is
 getting updated with new songs, BUT I can not connect to the slimserver
 from the squeezebox.  I removed all authentication and I can connect to
 the squeezenetwork, but I can't connect to ss. It simply says
 connecting to slimserver and then black screen - left arrow shows
 problem connecting...blah blah...
 
 I realized then when rebooting in xp mode that I had version 6.5.1
 installed and unistalled that, but the slim tray icon is still there
 after unistall.  I think that its looking at the vista installed copy
 on a different harddrive???
 
 Regardless, any help would be appreciated

Have you checked Vista's firewall? Are there any other firewalls
installed on the computer? What antivirus? All these may be coming into
play here.


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Re: [slim] All of a sudden, Can't find music files

2007-06-07 Thread Anoop M .

scottmd1;206676 Wrote: 
 Hey all, 
 
 I was over at my folks house this past weekend and they have a problem
 I could not figure out.  They have a SB2 that has been operation
 flawlessly for a year.  I have the SB hooked directly to an old PC of
 mine that locked up on them while there were out of town for a few
 months.
 
 I rebooted the PC and everything seemed fine.  They reported that when
 you browse artist/genre/album it says empty...and indeed it does.
 
 The odd part is, if you browse the music folder, all of the music is
 there and it works fine!
 
 I uninstalled the software, re-installed it and have the same issue.  
 
 Oh, and when you play something using the browse/music folder way, it
 will then show up in the artist/album/genere area of browse.
 
 I have clear and rescan about 100 times.
 
 All of the files are .flac files...
 
 Any ideas or suggestions?

Have you tried to Nuke the prefs file and then do a rescan? Stop
SlimServer and then delete the SlimServer.pref file (c:\program
files\slimserver\server\) and delete the cache folder (c:\program
files\slimserver\cache). After they are deleted, restart SlimServer and
do another Clear Library and Rescan Everything.


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Re: [slim] No display on the SB3 unit

2007-06-04 Thread Anoop M .

Try a factort reset. Unplug the unit and WHILE you plug it back in hold
down the add button on the remote.


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Re: [slim] No display on the SB3 unit

2007-06-04 Thread Anoop M .

Not in China, still being made in California. Send an email to support
if the factory reset did not do the trick.


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Re: [slim] music files gone missing

2007-06-01 Thread Anoop M .

Can you make any tie to the files that are not showing up? Are the only
files that do not show up, the files that were once DRM protected?


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