Re: [Dng] us as tech support
On 01/03/15 17:38, Hendrik Boom wrote: On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendriks I only posted 2 topics in this mailing list so far, with the hope to get the tech support. The question of Gravis above makes me wonder if I posted my emails to the right mailing list, as that kind of question is implying that this is not the right mailing list to ask for tech support. If so, I am really sorry for that. If there is other mailing list or perhaps a public forum for the tech support related questions, please let me know that. I am quite sure there are a lot of people out there who are genuinely eager to get in touch with Devuan. I think that kind of media also helps Devuan to gain publicity. ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
On Sun, 3/1/15, Anto arya...@chello.at wrote: Subject: Re: [Dng] us as tech support To: dng@lists.dyne.org Date: Sunday, March 1, 2015, 11:06 AM On 01/03/15 17:38, Hendrik Boom wrote: On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendriks I only posted 2 topics in this mailing list so far, with the hope to get the tech support. The question of Gravis above makes me wonder if I posted my emails to the right mailing list, as that kind of question is implying that this is not the right mailing list to ask for tech support. If so, I am really sorry for that. If there is other mailing list or perhaps a public forum for the tech support related questions, please let me know that. I am quite sure there are a lot of people out there who are genuinely eager to get in touch with Devuan. I think that kind of media also helps Devuan to gain publicity. Anto, there are also freenode IRC channels for devuan discussion/support - #debianfork and #devaun are probably the two best options. golinux ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
[Dng] us as tech support (was: Can't hit Internet from Valentines
On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendrik ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
On Sun, Mar 01, 2015 at 06:06:01PM +0100, Anto wrote: On 01/03/15 17:38, Hendrik Boom wrote: On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendriks I only posted 2 topics in this mailing list so far, with the hope to get the tech support. The question of Gravis above makes me wonder if I posted my emails to the right mailing list, as that kind of question is implying that this is not the right mailing list to ask for tech support. If so, I am really sorry for that. If there is other mailing list or perhaps a public forum for the tech support related questions, please let me know that. I am quite sure there are a lot of people out there who are genuinely eager to get in touch with Devuan. I think that kind of media also helps Devuan to gain publicity. This is the right mailing list. There is no other at present. Gravis expressed surprise at having a tech support request, but he *did* answer the question. I'm happy to have seen the first tech support request here. It's a milestone. I just expected it to arrive after the first release. This wasn't even called an alpha release yet! -- hendrik ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
+1 on this. That should be the main point or one of them. If not point to FAQs, Installation docs. Hey can this be added to git? I'll help. On 03/01/2015 12:06 PM, Anto wrote: On 01/03/15 17:38, Hendrik Boom wrote: On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendriks I only posted 2 topics in this mailing list so far, with the hope to get the tech support. The question of Gravis above makes me wonder if I posted my emails to the right mailing list, as that kind of question is implying that this is not the right mailing list to ask for tech support. If so, I am really sorry for that. If there is other mailing list or perhaps a public forum for the tech support related questions, please let me know that. I am quite sure there are a lot of people out there who are genuinely eager to get in touch with Devuan. I think that kind of media also helps Devuan to gain publicity. ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
On 01/03/15 19:18, etech3 wrote: You may want to see if the vps provider supports uploading your own (devuan) iso image. I remember finding one for a project that wanted to use Slack. I have already asked and they do not support that. It could possibly be that I took their cheapest plan, so the customisation support is quite limited. ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
On 01/03/15 18:27, Hendrik Boom wrote: This is the right mailing list. There is no other at present. Gravis expressed surprise at having a tech support request, but he *did* answer the question. I'm happy to have seen the first tech support request here. It's a milestone. I just expected it to arrive after the first release. This wasn't even called an alpha release yet! -- hendrik Thanks a lot Hendrik for your confirmation. As you might be aware, my questions are mostly about the preparation to switch from Debian to Devuan on my 2 Xen VPS', hence pre-alpha release questions. I am worry that my VPS providers will not provide Xen DomU image of Devuan in a few months after it is being released. Based on my previous experience, they provided the Xen DomU image of Debian Wheezy several months after it was being released. For Devuan, it is very likely to take longer time, if that would happen at all. The only way that I see is to switch the repository from Debian to Devuan. But I am not really sure if that would work, so I am trying to minimise all possible issues based on my limited knowledge. I really hope that I will not face the impossibility like switching the repository from Debian to Ubuntu for instance. Kind regards, Anto ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
You may want to see if the vps provider supports uploading your own (devuan) iso image. I remember finding one for a project that wanted to use Slack. On 03/01/2015 01:03 PM, Anto wrote: On 01/03/15 18:27, Hendrik Boom wrote: This is the right mailing list. There is no other at present. Gravis expressed surprise at having a tech support request, but he *did* answer the question. I'm happy to have seen the first tech support request here. It's a milestone. I just expected it to arrive after the first release. This wasn't even called an alpha release yet! -- hendrik Thanks a lot Hendrik for your confirmation. As you might be aware, my questions are mostly about the preparation to switch from Debian to Devuan on my 2 Xen VPS', hence pre-alpha release questions. I am worry that my VPS providers will not provide Xen DomU image of Devuan in a few months after it is being released. Based on my previous experience, they provided the Xen DomU image of Debian Wheezy several months after it was being released. For Devuan, it is very likely to take longer time, if that would happen at all. The only way that I see is to switch the repository from Debian to Devuan. But I am not really sure if that would work, so I am trying to minimise all possible issues based on my limited knowledge. I really hope that I will not face the impossibility like switching the repository from Debian to Ubuntu for instance. Kind regards, Anto ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
Re: [Dng] us as tech support
On Sun, 01 Mar 2015 18:06:01 +0100 Anto arya...@chello.at wrote: On 01/03/15 17:38, Hendrik Boom wrote: On Sun, Mar 01, 2015 at 01:09:21AM -0500, Gravis wrote: now we're tech support? To an extent, yes. We need to know what problems people have with our software, so we can either fix it or fix the documentation. Or do we want to be accused of notlistening to our users? -- hendriks I only posted 2 topics in this mailing list so far, with the hope to get the tech support. The question of Gravis above makes me wonder if I posted my emails to the right mailing list, Obviously one of the uses of this mailing list is tech support. And as such, we always walk a fine line between enabling lazy people who won't search for themselves, and snarking out people who have already looked, or have no idea where to look. Personally, I tend to give people the benefit of the doubt, as long as they submit a reasonable symptom description. That's what Gravis did, giving me a 1 sentence path to take. In this particular case, I think the deal was that I was asking a qemu question, not a Devuan Valentines question. And it got answered. The reasons I didn't spend more time searching for an answer were: 1) I didn't know at the time that it was not a Devuan Valentines question. 2) Any time I spent troubleshooting the problem would have come right off the time I was spending doing the Devuan dmenu howto. 3) I believe the purpose of RTFM is to eliminate easy, five minute answers, not to cost the questioner a lot of time when the answer just might be a single sentence. Anyway, I think obviously one of the list's functions should be tech support. Some of us will want to do that, and some would prefer to ignore the question, and that's fine. SteveT Steve Litt* http://www.troubleshooters.com/ Troubleshooting Training * Human Performance ___ Dng mailing list Dng@lists.dyne.org https://mailinglists.dyne.org/cgi-bin/mailman/listinfo/dng
