Re: [Dorset] Restoring Grub on an EFI Machine
On Wednesday, 5 October 2016 18:29:58 BST Terry Coles wrote: > My main gripe with Dell in this instance is that they actually charged more > for this machine than its Windows counterpart, but provided less support. > Windows customers get access to downloads of the driver, utilities and an > image of the factory installation for recovery purposes. > > If you drill down into the Support pages for recent versions of the XPS-13 > Developer Edition and other Linux laptops, they *used to* provide support. > I don't recall the specific product numbers, but several have support for > not one, but several versions of Ubuntu, eg 10.04, 12.04, 14.04 and you can > download Factory images from their website. > > This one (designated 9350) has none of that and the Restore to Factory > Defaults hot-key is not active, even though the recovery image occupies a > partition on the machine. When I naively upgraded my machine to 15.10 and > thereby lost all the Dell Drivers, they were unable to tell me how to get at > that recovery image or provide me with a copy of the image, even though the > factory must have one. Initially, I was told that they couldn't help me > because this Operating System was unsupported. In the end I took legal > advice and they gave me a new machine, but they still don't support it. > > How not to keep your customers happy. I've just discovered that Dell do now support Ubuntu 14.04 on this machine see: http://www.dell.com/support/home/uk/en/ukbsdt1/product-support/servicetag/5Q4JP72/ drivers?os=ub14a[1] It's a great shame because this apparently appeared sometime in June, after the 5th and before the 19th (the dates that I posted a comment about this machine on the LXF forums after their glowing review and the date that the author responded and mentioned that they did. I had given up checking the forum for responses by then, so never saw it until today. I received my replacement laptop on the 22nd, so they could have saved themselves lots of money and me a lot of stress simply by providing the image a month before. So if anyone wants one, they do at least support it with their special image of 14.04, although to get anything like the proper performance, you need at least 15.10. -- Terry Coles [1] http://www.dell.com/support/home/uk/en/ukbsdt1/product-support/servicetag/ 5Q4JP72/drivers?os=ub14a -- Next meeting: Bournemouth, Tuesday, 2016-11-01 20:00 Meets, Mailing list, IRC, LinkedIn, ... http://dorset.lug.org.uk/ New thread: mailto:dorset@mailman.lug.org.uk / CHECK IF YOU'RE REPLYING Reporting bugs well: http://goo.gl/4Xue / TO THE LIST OR THE AUTHOR
Re: [Dorset] Restoring Grub on an EFI Machine
Hi Terry, > That's the top hit for my first attempt: "canonical dell 9350". :-) Following the "System" link from there gets me to http://www.ubuntu.com/certification/catalog/component/dmi/4755/dmi%3AXPS139350/ that lists three more pages that seem to show variation in CPU, disk, etc. So that might make "9350 compatibility" that bit more complex to unravel. Cheers, Ralph. -- Next meeting: Bournemouth, Tuesday, 2016-11-01 20:00 Meets, Mailing list, IRC, LinkedIn, ... http://dorset.lug.org.uk/ New thread: mailto:dorset@mailman.lug.org.uk / CHECK IF YOU'RE REPLYING Reporting bugs well: http://goo.gl/4Xue / TO THE LIST OR THE AUTHOR
Re: [Dorset] Restoring Grub on an EFI Machine
Hi Terry, > > http://www.ubuntu.com/certification/hardware/201507-18777/ > > What kind of alchemy do you use to find these hits? Well, it occurred to me that in the past Canonical, those that own Ubuntu, have press-released stuff about Dell shipping Ubuntu and might have done for this model too. That's the top hit for my first attempt: "canonical dell 9350". :-) -- Cheers, Ralph. https://plus.google.com/+RalphCorderoy -- Next meeting: Bournemouth, Tuesday, 2016-11-01 20:00 Meets, Mailing list, IRC, LinkedIn, ... http://dorset.lug.org.uk/ New thread: mailto:dorset@mailman.lug.org.uk / CHECK IF YOU'RE REPLYING Reporting bugs well: http://goo.gl/4Xue / TO THE LIST OR THE AUTHOR
Re: [Dorset] Restoring Grub on an EFI Machine
On Wednesday, 5 October 2016 18:40:54 BST Ralph Corderoy wrote: > Are you aware of > > Ubuntu on Dell XPS 13 9350 > http://www.ubuntu.com/certification/hardware/201507-18777/ > > If there is an issue with the information for this system, please > let us know. What kind of alchemy do you use to find these hits? I've been searching for support on Ubuntu with the XPS-13 9350 since April and never found that page. Even when I typed 'Ubuntu on Dell XPS 13 9350' into Google just now, it never came up (in the first page of hits anyway). I had to add 'certification' to the search string to find it and even then it was over half-way down the page. Of course I would have had to know so much about that page to invent that search string that I might as well have gone straight there ;-( > Perhaps others have clicked that link and put up questions in the past > with interesting answers. No such luck I'm afraid. Very few hits on 9350 and only about a dozen on XPS-13. Nothing that was useful. -- Terry Coles -- Next meeting: Bournemouth, Tuesday, 2016-11-01 20:00 Meets, Mailing list, IRC, LinkedIn, ... http://dorset.lug.org.uk/ New thread: mailto:dorset@mailman.lug.org.uk / CHECK IF YOU'RE REPLYING Reporting bugs well: http://goo.gl/4Xue / TO THE LIST OR THE AUTHOR
