[e-gold-list] Re: GolNow or should we say GoldNEVER ServiceComplaint

2003-11-18 Thread Internet Investment Group LLC Internet Investment Group LLC
Has it appeared to you that Graham might just not have any DMT/Alta funds?
As far as I can see he actually posted here trying to find some...
 
Yes. 
Has it appeared to you that he posted here trying to find some DMT/Alta funds 13 
(THIRTEEN) DAYS AFTER HE GET YOUR FUNDS!
 
It's amazing how people always believe that exchangers have to have stock
of every paltry DGC and carry the risk of price fluctuations, provide
instant service, reply to every email, hold their hand, etc. for a few
measly percents.
 
It's amazing how people can loose much of their credibility with a single e-mail. 
No, Robert is not always right. 
For a entity with over 2 customers it should be no problem to manage its DGC stock 
the right way. 
If GoldNow would provide instant service there would be no risk or CHANCE of price 
fluctuations. 
Don't you reply to the e-mails of your customers?...I say good night. 
Measly percents? Maybe you don't get it. Why are there so many exchangers?...because 
of those measly percents? 
With their exchange business they attract customers to sell them higher priced 
products (debit cards,...) later. 
 
 
Cheers,
Robert.
 
budget  privacy website hosting
http://www.cyberica.net;
 

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[e-gold-list] Re: GolNow or should we say GoldNEVER ServiceComplaint

2003-11-18 Thread Robert B.Z.
 No, Robert is not always right. 

Don't I know this better than most ;o) But I do keep trying.

 For a entity with over 2 customers it should be no problem to manage its DGC 
 stock the right way.

If an entitiy has over 20,000 customers, then these customers seem to
prefer dealing with that entity despite the occasional short comings.

 If GoldNow would provide instant service there would be no risk or CHANCE of price 
 fluctuations.

I was not aware that GoldNow controlled the international gold market
through the speed of their transactions - or occasional lack thereof. Dare
tell and enlighten us.

 Don't you reply to the e-mails of your customers?...I say good night.

We have some of the shortest response times in the industry, which is why
nobody gives it a second thought if they don't hear back from us. They
then usually think that we might have not received their email and simply
resend it.
Of course, if a client mails in ten minute intervalls, our system locks
him out for 6 hours after the third attempt, which makes customer support
more workable.

 Measly percents? Maybe you don't get it. Why are there so many 
 exchangers?...because of those measly percents?
 With their exchange business they attract customers to sell them higher priced 
 products (debit cards,...) later.

Yes, the revenue generated is not worth the effort required by some
clients. We facilitate exchangers and hence have a bit of an inside track
on things.
Most exchangers are one or two man outfits, many of which source their DGC
from the same one or two larger exchangers, which keeps things within a
manageable frame. The 'measly percents' are what these smaller outfits are
doing it for. That and the hope to hold gold in various IGs and sell it at
a higher price as the market moves in their favour.
Only a few actually sell their own cards - usually the largest ones - most
others are simply reselling those for another few measly percents.

Exchangers are viable on a very small scale and also on a very large one,
but they are a loosing proposition in between. Which is why so many
exchangers are tempted to try their hand at issuing their own IG currency
once they reach a certain size - which is why there is so many of IGs -
which is why nobody uses them.
  
 Cheers,
 Robert.
  
 budget  privacy website hosting
 http://www.cyberica.net;
  
Thanks for leaving name and plug, saves me from pasting it again :o)


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