Re: [Elecraft] K3 strange power surging behavior FIXED!

2014-07-08 Thread NZ0T
I had an email from support at about 9:30 Central.  Asked me to tighten the
screws on the bottom panel that go to the LPA.Then perform the TX gain
calibration.  The rig worked perfectly after I tightened the screws but did
the calibration to be safe and passed with flying colors.

Great service and support as always!

73 Bill NZ0T



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Re: [Elecraft] K3 strange power surging behavior FIXED!

2014-07-08 Thread Walter Underwood
Elecraft support might be better than great. Perhaps unequaled or 
awesome. 

I've been part of a medium-audience product and given really good support to 
customers large and small (from IBM and HP to small universities at a 50% 
discount). We had something upwards of 10K customers over a 10+ year product 
lifetime, not that different from Elecraft. I think Elecraft gives better 
support than we did, and we still have customers that fondly remember the good 
old days when their search was Ultraseek.

I've only had one interaction with Elecraft support, and it was prompt, clear, 
and helpful. That is a LOT harder than it sounds. They care.

wunder
K6WRU
former Ultraseek engineer

On Jul 8, 2014, at 4:52 PM, NZ0T nz0t...@gmail.com wrote:

 I had an email from support at about 9:30 Central.  Asked me to tighten the
 screws on the bottom panel that go to the LPA.Then perform the TX gain
 calibration.  The rig worked perfectly after I tightened the screws but did
 the calibration to be safe and passed with flying colors.
 
 Great service and support as always!
 
 73 Bill NZ0T

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Re: [Elecraft] K3 strange power surging behavior FIXED!

2014-07-08 Thread K8JHR

Oh...  I see ... just another screw loose...

;-)

== K8JHR ===

On 7/8/2014 7:52 PM, NZ0T wrote:

  The rig worked perfectly after I tightened the screws but did

the calibration to be safe and passed with flying colors.


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